Mental load of call center agents
| Author details: | Heinz-Jürgen Rothe, Anna-Marie Metz, Mirko DegenerGND |
|---|---|
| Publication type: | Article |
| Language: | English |
| Year of first publication: | 1999 |
| Publication year: | 1999 |
| Release date: | 2017/03/24 |
| Source: | Human-computer interaction : proceedings / Hrsg.: Hans-Jörg Bullinger ... Mahwah : Erlbaum, 1999 |
| Organizational units: | Humanwissenschaftliche Fakultät / Strukturbereich Kognitionswissenschaften / Department Psychologie |
| Institution name at the time of the publication: | Humanwissenschaftliche Fakultät / Institut für Psychologie |
