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Wissensmanagement im Call Center

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Metadaten
Author:Petra Ceglarek, Heinz-Jürgen Rothe
Parent Title (German):CCall Report
Publisher:Verwaltungs-Berufsgenossenschaft
Place of publication:Hamburg
Document Type:Monograph/Edited Volume
Language:German
Year of first Publication:2002
Year of Completion:2002
Release Date:2017/03/24
Volume:16
Organizational units:Humanwissenschaftliche Fakultät / Institut für Psychologie