Wissensmanagement im Call Center
Author details: | Petra Ceglarek, Heinz-Jürgen Rothe |
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Title of parent work (German): | CCall Report |
Publisher: | Verwaltungs-Berufsgenossenschaft |
Place of publishing: | Hamburg |
Publication type: | Monograph/Edited Volume |
Language: | German |
Year of first publication: | 2002 |
Publication year: | 2002 |
Release date: | 2017/03/24 |
Volume: | 16 |
Organizational units: | Humanwissenschaftliche Fakultät / Strukturbereich Kognitionswissenschaften / Department Psychologie |
Institution name at the time of the publication: | Humanwissenschaftliche Fakultät / Institut für Psychologie |