Crisis communication on Twitter
- The study explores differences between three user types in the top tweets about the 2015 “refugee crisis” in Germany and presents the results of a quantitative content analysis. All tweets with the keyword “Flüchtlinge” posted for a monthlong period following September 13, 2015, the day Germany decided to implement border controls, were collected (N = 763,752). The top 2,495 tweets according to number of retweets were selected for analysis. Differences between news media, public and private actor tweets in topics, tweet characteristics such as tone and opinion expression, links, and specific sentiments toward refugees were analyzed. We found strong differences between the tweets. Public actor tweets were the main source of positive sentiment toward refugees and the main information source on refugee support. News media tweets mostly reflected traditional journalistic norms of impartiality and objectivity, whereas private actor tweets were more diverse in sentiments toward refugees.
Author details: | Sanja KapidzicGND, Felix FreyORCiD, Christoph Neuberger, Stefan StieglitzORCiDGND, Milad MirbabaieORCiDGND |
---|---|
URL: | https://ijoc.org/index.php/ijoc/article/view/18172/4022 |
ISSN: | 1932-8036 |
Title of parent work (English): | International journal of communication |
Subtitle (English): | differences between user types in top tweets about the 2015 “refugee crisis” in Germany |
Publisher: | The Annenberg Center for Communication |
Place of publishing: | Los Angeles, Calif. |
Publication type: | Article |
Language: | English |
Year of first publication: | 2023 |
Publication year: | 2023 |
Release date: | 2023/10/12 |
Tag: | Germany; Twitter; refugee crisis 2015; social media; user types |
Volume: | 17 |
Number of pages: | 20 |
First page: | 735 |
Last Page: | 754 |
Organizational units: | Wirtschafts- und Sozialwissenschaftliche Fakultät / Wirtschaftswissenschaften |
DDC classification: | 3 Sozialwissenschaften / 33 Wirtschaft / 330 Wirtschaft |
6 Technik, Medizin, angewandte Wissenschaften / 62 Ingenieurwissenschaften / 620 Ingenieurwissenschaften und zugeordnete Tätigkeiten | |
Peer review: | Referiert |
Publishing method: | Open Access / Gold Open-Access |
License (German): | CC-BY-NC-ND - Namensnennung, nicht kommerziell, keine Bearbeitungen 4.0 International |