The Dilemmas of Design Thinking in Innovation Projects
- Organizations have discovered Design Thinking as a promising framework or language for innovation-focused project teamwork. The goal is to develop new products and services by being customer-centric and working iteratively and in an interdisciplinary way, using specific working principles and methods to create a common language among all stakeholders. The empirical results in this article show that Design Thinking teamwork is different from other forms of teamwork. The difference in Design Thinking team-based project work is that the teams go through a specific learning process that poses individual challenges but also provides the individual with experience-based learning. We show that teams going through this learning process repeatedly find themselves in seemingly insolvable conflicts-so called structural dilemmas-within the framework of project deadlines and under the influence of strategic guidelines of the organization. We explore these structural dilemmas and develop ways to overcome them.
Author details: | Katharina HölzleORCiDGND, Holger RhinowGND |
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DOI: | https://doi.org/10.1177/8756972819853129 |
ISSN: | 8756-9728 |
ISSN: | 1938-9507 |
Title of parent work (English): | Project Management Journal |
Publisher: | Sage Publ. |
Place of publishing: | Thousand Oaks |
Publication type: | Article |
Language: | English |
Date of first publication: | 2019/07/03 |
Publication year: | 2019 |
Release date: | 2020/12/09 |
Tag: | Design Thinking; experience-based learning; innovation projects; project manager; project-based organization |
Volume: | 50 |
Issue: | 4 |
Number of pages: | 13 |
First page: | 418 |
Last Page: | 430 |
Organizational units: | Wirtschafts- und Sozialwissenschaftliche Fakultät / Wirtschaftswissenschaften |
DDC classification: | 3 Sozialwissenschaften / 33 Wirtschaft / 330 Wirtschaft |
Peer review: | Referiert |