TY  - JOUR
A1  - Fleischer, Julia
A1  - Wanckel, Camilla
T1  - Job satisfaction and the digital transformation of the public sector
BT  - the mediating role of job autonomy
JF  - Review of Public Personnel Administration
N2  - Worldwide, governments have introduced novel information and communication technologies (ICTs) for policy formulation and service delivery, radically changing the working environment of government employees. Following the debate on work stress and particularly on technostress, we argue that the use of ICTs triggers “digital overload” that decreases government employees’ job satisfaction via inhibiting their job autonomy. Contrary to prior research, we consider job autonomy as a consequence rather than a determinant of digital overload, because ICT-use accelerates work routines and interruptions and eventually diminishes employees’ freedom to decide how to work. Based on novel survey data from government employees in Germany, Italy, and Norway, our structural equation modeling (SEM) confirms a significant negative effect of digital overload on job autonomy. More importantly, job autonomy partially mediates the negative relationship between digital overload and job satisfaction, pointing to the importance of studying the micro-foundations of ICT-use in the public sector.
KW  - digital transformation
KW  - digital overload
KW  - job autonomy
KW  - job satisfaction
KW  - civil service survey
Y1  - 2023
U6  - https://doi.org/10.1177/0734371X221148403
SN  - 0734-371X
SN  - 1552-759X
PB  - Sage
CY  - London
ER  - 
TY  - JOUR
A1  - Fischer, Caroline
A1  - Heuberger, Moritz
A1  - Heine, Moreen
T1  - The impact of digitalization in the public sector
BT  - a systematic literature review
JF  - Der moderne Staat
N2  - The digitalization of public administration is increasingly moving forward. This systematic literature review analyzes empirical studies that explore the impacts of digitalization projects (n=93) in the public sector. Bibliometrically, only a few authors have published several times on this topic so far. Most studies focusing on impact come from the US or China, and are related to Computer Science. In terms of content, the majority of examined articles studies services to citizens, and therefore consider them when measuring impact. A classification of the investigated effects by dimensions of public value shows that the analysis of utilitarian-instrumental values, such as efficiency or performance, is prevalent. More interdisciplinary cooperation is needed to research the impact of digitalization in the public sector. The different dimensions of impact should be linked more closely. In addition, research should focus more on the effects of digitalization within administration.
KW  - digital transformation
KW  - e-government
KW  - impact evaluation
KW  - public value
KW  - public values
Y1  - 2021
U6  - https://doi.org/10.3224/dms.v14i1.13
SN  - 1865-7192
SN  - 2196-1395
VL  - 14
IS  - 1
SP  - 3
EP  - 23
PB  - Barbara Budrich
CY  - Leverkusen-Opladen
ER  -