TY  - CHAP
A1  - Grum, Marcus
A1  - Gronau, Norbert
ED  - Shishkov, Boris
T1  - Adaptable knowledge-driven information systems improving knowledge transfers
BT  - design of context-sensitive, AR-enabled furniture assemblies
T2  - Business modeling and software design : 10th International Symposium, BMSD 2020, Berlin, Germany, July 6-8, 2020, Proceedings
N2  - A growing number of business processes can be characterized as knowledge-intensive. The ability to speed up the transfer of knowledge between any kind of knowledge carriers in business processes with AR techniques can lead to a huge competitive advantage, for instance in manufacturing. This includes the transfer of person-bound knowledge as well as externalized knowledge of physical and virtual objects. The contribution builds on a time-dependent knowledge transfer model and conceptualizes an adaptable, AR-based application. Having the intention to accelerate the speed of knowledge transfers between a manufacturer and an information system, empirical results of an experimentation show the validity of this approach. For the first time, it will be possible to discover how to improve the transfer among knowledge carriers of an organization with knowledge-driven information systems (KDIS). Within an experiment setting, the paper shows how to improve the quantitative effects regarding the quality and amount of time needed for an example manufacturing process realization by an adaptable KDIS.
KW  - augmented reality
KW  - knowledge transfers
KW  - empirical studies
KW  - context-aware computing
KW  - adaptable software systems
KW  - business process improvement
Y1  - 2020
SN  - 978-3-030-52305-3
SN  - 978-3-030-52306-0
U6  - https://doi.org/10.1007/978-3-030-52306-0_13
VL  - 391
SP  - 202
EP  - 220
PB  - Springer International Publishing
CY  - Cham
ER  - 
TY  - CHAP
A1  - Grum, Marcus
A1  - Rapp, Simon
A1  - Gronau, Norbert
A1  - Albers, Albert
ED  - Shishkov, Boris
T1  - Accelerating knowledge
BT  - the speed optimization of knowledge transfers
T2  - Business modeling and software design
N2  - As knowledge-intensive processes are often carried out in teams and demand for knowledge transfers among various knowledge carriers, any optimization in regard to the acceleration of knowledge transfers obtains a great economic potential. Exemplified with product development projects, knowledge transfers focus on knowledge acquired in former situations and product generations. An adjustment in the manifestation of knowledge transfers in its concrete situation, here called intervention, therefore can directly be connected to the adequate speed optimization of knowledge-intensive process steps. This contribution presents the specification of seven concrete interventions following an intervention template. Further, it describes the design and results of a workshop with experts as a descriptive study. The workshop was used to assess the practical relevance of interventions designed as well as the identification of practical success factors and barriers of their implementation.
KW  - knowledge transfers
KW  - business process optimization
KW  - interventions
KW  - product development
KW  - product generation engineering
KW  - empirical evaluation
Y1  - 2019
SN  - 978-3-030-24853-6
SN  - 978-3-030-24854-3
U6  - https://doi.org/10.1007/978-3-030-24854-3_7
VL  - 356
SP  - 95
EP  - 113
PB  - Springer
CY  - Cham
ER  -