TY  - JOUR
A1  - Roling, Wiebke M.
A1  - Grum, Marcus
A1  - Gronau, Norbert
A1  - Kluge, Annette
T1  - The roots of errors in adaptive performance
BT  - clustering behavioral patterns after the introduction of a change
JF  - Journal of workplace learning
N2  - Purpose
The purpose of this study was to investigate work-related adaptive performance from a longitudinal process perspective. This paper clustered specific behavioral patterns following the introduction of a change and related them to retentivity as an individual cognitive ability. In addition, this paper investigated whether the occurrence of adaptation errors varied depending on the type of change content.

Design/methodology/approach
Data from 35 participants collected in the simulated manufacturing environment of a Research and Application Center Industry 4.0 (RACI) were analyzed. The participants were required to learn and train a manufacturing process in the RACI and through an online training program. At a second measurement point in the RACI, specific manufacturing steps were subject to change and participants had to adapt their task execution. Adaptive performance was evaluated by counting the adaptation errors.

Findings
The participants showed one of the following behavioral patterns: (1) no adaptation errors, (2) few adaptation errors, (3) repeated adaptation errors regarding the same actions, or (4) many adaptation errors distributed over many different actions. The latter ones had a very low retentivity compared to the other groups. Most of the adaptation errors were made when new actions were added to the manufacturing process.

Originality/value
Our study adds empirical research on adaptive performance and its underlying processes. It contributes to a detailed understanding of different behaviors in change situations and derives implications for organizational change management.
KW  - adaptive performance
KW  - behavioral patterns
KW  - change
KW  - process perspective
KW  - quantitative
KW  - retentivity
KW  - rype of change content
Y1  - 2024
U6  - https://doi.org/10.1108/JWL-10-2023-0168
SN  - 1366-5626
VL  - 36
IS  - 4
SP  - 267
EP  - 281
PB  - Emerald
CY  - Bradford
ER  -