TY  - JOUR
A1  - Rohloff, Michael
T1  - Advances in business process management implementation based on a maturity assessment and best practice exchange
JF  - Information systems and e-business management
N2  - The paper presents the implementation of Business Process Management in a large international company. The business case illustrates the main objectives and approach taken with the BPM initiative. Central element of the BPM implementation was the development of a process framework which consists of a reference process house (RPH) and common methods for process management across the company. In order to assess the implementation of Business Process Management and the achievements a process management maturity assessment was developed and implemented. The maturity model is based on nine categories which comprehensively cover all aspects which impact the success of Business Process Management. Some findings of the first assessment cycle are pinpointed to illustrate the benefits and best practice exchange as a result of the assessment.
KW  - Business Process Management
KW  - Maturity Models
KW  - Process Implementation
KW  - Reference Modeling
Y1  - 2011
U6  - https://doi.org/10.1007/s10257-010-0137-1
SN  - 1617-9846
VL  - 9
IS  - 3
SP  - 383
EP  - 403
PB  - Springer
CY  - Heidelberg
ER  -