TY - JOUR A1 - Ermolina, Alena A1 - Tiberius, Victor T1 - Voice-controlled intelligent personal assistants in health care BT - International Delphi Study JF - Journal of medical internet research : international scientific journal for medical research, information and communication on the internet ; JMIR N2 - Background: Voice-controlled intelligent personal assistants (VIPAs), such as Amazon Echo and Google Home, involve artificial intelligence-powered algorithms designed to simulate humans. Their hands-free interface and growing capabilities have a wide range of applications in health care, covering off-clinic education, health monitoring, and communication. However, conflicting factors, such as patient safety and privacy concerns, make it difficult to foresee the further development of VIPAs in health care.
Objective: This study aimed to develop a plausible scenario for the further development of VIPAs in health care to support decision making regarding the procurement of VIPAs in health care organizations. Methods: We conducted a two-stage Delphi study with an internationally recruited panel consisting of voice assistant experts, medical professionals, and representatives of academia, governmental health authorities, and nonprofit health associations having expertise with voice technology. Twenty projections were formulated and evaluated by the panelists. Descriptive statistics were used to derive the desired scenario.
Results: The panelists expect VIPAs to be able to provide solid medical advice based on patients' personal health information and to have human-like conversations. However, in the short term, voice assistants might neither provide frustration-free user experience nor outperform or replace humans in health care. With a high level of consensus, the experts agreed with the potential of VIPAs to support elderly people and be widely used as anamnesis, informational, self-therapy, and communication tools by patients and health care professionals. Although users' and governments' privacy concerns are not expected to decrease in the near future, the panelists believe that strict regulations capable of preventing VIPAs from providing medical help services will not be imposed.
Conclusions: According to the surveyed experts, VIPAs will show notable technological development and gain more user trust in the near future, resulting in widespread application in health care. However, voice assistants are expected to solely support health care professionals in their daily operations and will not be able to outperform or replace medical staff. KW - Delphi study KW - medical informatics KW - voice-controlled intelligent personal KW - assistants KW - internet of things KW - smart devices Y1 - 2020 U6 - https://doi.org/10.2196/25312 SN - 1438-8871 VL - 23 IS - 4 PB - Healthcare World CY - Richmond, Va. ER - TY - JOUR A1 - Neumann, Daniel A1 - Tiberius, Victor A1 - Biendarra, Florin T1 - Adopting wearables to customize health insurance contributions BT - a ranking-type Delphi JF - BMC medical informatics and decision making N2 - Background Wearables, as small portable computer systems worn on the body, can track user fitness and health data, which can be used to customize health insurance contributions individually. In particular, insured individuals with a healthy lifestyle can receive a reduction of their contributions to be paid. However, this potential is hardly used in practice. Objective This study aims to identify which barrier factors impede the usage of wearables for assessing individual risk scores for health insurances, despite its technological feasibility, and to rank these barriers according to their relevance. Methods To reach these goals, we conduct a ranking-type Delphi study with the following three stages. First, we collected possible barrier factors from a panel of 16 experts and consolidated them to a list of 11 barrier categories. Second, the panel was asked to rank them regarding their relevance. Third, to enhance the panel consensus, the ranking was revealed to the experts, who were then asked to re-rank the barriers. Results The results suggest that regulation is the most important barrier. Other relevant barriers are false or inaccurate measurements and application errors caused by the users. Additionally, insurers could lack the required technological competence to use the wearable data appropriately. Conclusion A wider use of wearables and health apps could be achieved through regulatory modifications, especially regarding privacy issues. Even after assuring stricter regulations, users’ privacy concerns could partly remain, if the data exchange between wearables manufacturers, health app providers, and health insurers does not become more transparent. KW - Delphi study KW - Health insurance KW - Wearable electronic device KW - Wearable technology KW - Internet of Things KW - Barriers Y1 - 2022 U6 - https://doi.org/10.1186/s12911-022-01851-4 SN - 1472-6947 VL - 22 SP - 1 EP - 7 PB - Springer Nature CY - London ER - TY - INPR A1 - Pousttchi, Key A1 - Tilson, David A1 - Lyytinen, Kalle A1 - Hufenbach, Yvonne T1 - Introduction to the Special Issue on Mobile Commerce: Mobile Commerce Research Yesterday, Today, TomorrowWhat Remains to Be Done? T2 - International journal of electronic commerce N2 - Mobile commerce (m-commerce) in the smartphone age is revolutionizing established value networks and transforming the wider economy. In this introduction we strive to build a bridge from the past of m-commerce research to its future. We examine more than a decade of research and conduct a Delphi study among leading scholars in the field. The review reveals significant changes in m-commerce topics as time goes on, and provides initial insights into what the future may hold for us. The most sobering finding is that the m-commerce field has still to establish a strong theoretical foundation. This has been reflected in less than overwhelming success in publishing on the subject in the most prestigious journals of the Information Systems discipline. At the same time, m-commerce forms one of the epicenters of the ongoing digitalization of our life. Therefore, we look forward to m-commerce research rising to the challenge and making significant contributions to understanding one of the important phenomena of our time. KW - Delphi study KW - literature review KW - m-commerce KW - mobile commerce research Y1 - 2015 U6 - https://doi.org/10.1080/10864415.2015.1029351 SN - 1086-4415 SN - 1557-9301 VL - 19 IS - 4 SP - 1 EP - 20 PB - Routledge, Taylor & Francis Group CY - Abingdon ER - TY - JOUR A1 - Studen, Laura A1 - Tiberius, Victor T1 - Social Media, Quo Vadis? BT - Prospective Development and Implications JF - Future Internet N2 - Over the past two decades, social media have become a crucial and omnipresent cultural and economic phenomenon, which has seen platforms come and go and advance technologically. In this study, we explore the further development of social media regarding interactive technologies, platform development, relationships to news media, the activities of institutional and organizational users, and effects of social media on the individual and the society over the next five to ten years by conducting an international, two-stage Delphi study. Our results show that enhanced interaction on platforms, including virtual and augmented reality, somatosensory sense, and touch- and movement-based navigation are expected. AIs will interact with other social media users. Inactive user profiles will outnumber active ones. Platform providers will diversify into the WWW, e-commerce, edu-tech, fintechs, the automobile industry, and HR. They will change to a freemium business model and put more effort into combating cybercrime. Social media will become the predominant news distributor, but fake news will still be problematic. Firms will spend greater amounts of their budgets on social media advertising, and schools, politicians, and the medical sector will increase their social media engagement. Social media use will increasingly lead to individuals’ psychic issues. Society will benefit from economic growth and new jobs, increased political interest, democratic progress, and education due to social media. However, censorship and the energy consumption of platform operators might rise. KW - Delphi study KW - individual effects KW - interactive technologies KW - news media KW - social media KW - societal effects Y1 - 2020 U6 - https://doi.org/10.3390/fi12090146 SN - 1999-5903 VL - 12 IS - 9 PB - MDPI CY - Basel ER - TY - JOUR A1 - Tiberius, Victor A1 - Gojowy, Robin A1 - Dabic, Marina T1 - Forecasting the future of robo advisory BT - a three-stage delphi study on economic, technological, and societal implications JF - Technological forecasting & social change N2 - Robo advisors represent a digital financial advice solution challenging traditional wealth and asset management, investment advice, retirement planning, and tax-loss harvesting. Based on algorithms, big data analysis, machine learning, and other technologies, these services minimize the necessity for human intervention. Based on an international three-stage Delphi study, we provide a plausible forecast of the development of the robo advisor industry, with regards to market development, competition, drivers of growth, customer segments, challenges, services, technologies, and societal change. The results suggest that the financial advice market will experience a further increase in the number of robo advisor services available. Existing and traditional financial advice players will be forced to adjust to the changing environment of the market. Due to low fees and ease of use, robo advisors will be made available to a broad cross section of society, and will cause significant market losses for traditional investment advice companies. Ten years from now, the predominant investment class will remain Exchange Traded Funds (ETFs). Even though degrees of human intervention are expected to vary considering the complexity of advice, automation will increase in significance when it comes to the development of robo advisors. KW - Robo advisor KW - Financial technology KW - FinTech KW - Investment advice KW - Delphi study KW - scenari Y1 - 2022 U6 - https://doi.org/10.1016/j.techfore.2022.121824 SN - 0040-1625 SN - 1873-5509 VL - 182 PB - Elsevier CY - New York ER - TY - JOUR A1 - Tiberius, Victor A1 - Hoffmeister, Leonie A1 - Weyland, Michael T1 - Prospective shifts in executive education BT - an international Delphi study JF - The international journal of management education N2 - Executive education (EE) has been an established means for management education. However, due to the ever-changing business environment, progress in education technology, and new competitors, EE has been continuously evolving and can be expected to further change. Employing a three-stage international Delphi study, we identify a plausible scenario for the further development of EE over the next decade. The results suggest major changes for management training. The panel expects major shifts in teaching methods and curricula construction. Business schools are expected to increase content customization, to adapt delivery formats, and to enhance coverage of topical issues to better respond to leaders' needs. KW - Continuous education KW - Delphi study KW - Executive education KW - Leadership KW - development KW - Management education Y1 - 2021 U6 - https://doi.org/10.1016/j.ijme.2021.100514 SN - 1472-8117 SN - 2352-3565 VL - 19 IS - 3 PB - Elsevier CY - Amsterdam ER -