TY  - JOUR
A1  - Ansmann, Moritz
A1  - Seyfried, Markus
T1  - Isomorphism and organizational performance
BT  - evidence from quality management in higher education
JF  - Quality assurance in education
N2  - Purpose Quality management has become an integral part of management reforms in public sector organizations. Drawing on a new institutionalist perspective, this study aims to investigate the relation of management reforms and organizational performance in the context of higher education. Design/methodology/approach The authors analyse the interaction between isomorphic conformity in quality management adoption, organizational learning and quality improvement and, in so doing, address the central theoretical question of what effects isomorphic conformity has on organizational performance. Empirically, the study draws on survey data from quality managers at public higher education institutions in Germany. Methodically, it applies confirmatory factor analysis and structural equation modelling. Findings The results suggest that mimetic isomorphism is surprisingly compatible with processes of organizational learning, and thus, does not inevitably compromise organizational development. Originality/value By presenting these findings, the authors contribute to the controversial theoretical debate concerning the effects of isomorphism and to the ongoing discussion regarding the organizational impact of quality management in higher education.
KW  - Quality management
KW  - Quality assurance
KW  - Higher education
KW  - Structural
KW  - equation modelling
KW  - New institutionalism
Y1  - 2021
U6  - https://doi.org/10.1108/QAE-07-2021-0114
SN  - 0968-4883
SN  - 1758-7662
VL  - 30
IS  - 1
SP  - 135
EP  - 149
PB  - Emerald Group Publishing Limited
CY  - Bingley
ER  - 
TY  - JOUR
A1  - Seyfried, Markus
A1  - Reith, Florian
T1  - The seven deadly sins of quality management: trade-offs and implications for further research
JF  - Quality in higher education
N2  - Quality management in higher education is generally discussed with reference to commendable outcomes such as success, best practice, improvement or control. This paper, though, focuses on the problems of organising quality management. It follows the narrative of the seven deadly sins, with each ‘sin’ illustrating an inherent trade-off or paradox in the implementation of internal quality management in teaching and learning in higher education institutions. Identifying the trade-offs behind these sins is essential for a better understanding of quality management as an organisational problem.
KW  - Quality management
KW  - higher education
KW  - governance
KW  - trade-offs
KW  - teaching
KW  - research
Y1  - 2019
U6  - https://doi.org/10.1080/13538322.2019.1683943
SN  - 1353-8322
SN  - 1470-1081
VL  - 25
IS  - 3
SP  - 289
EP  - 303
PB  - Routledge, Taylor & Francis Group
CY  - Abingdon
ER  -