TY - JOUR A1 - de Paula, Danielly A1 - Marx, Carolin A1 - Wolf, Ella A1 - Dremel, Christian A1 - Cormican, Kathryn A1 - Uebernickel, Falk T1 - A managerial mental model to drive innovation in the context of digital transformation JF - Industry and innovation N2 - Industry 4.0 is transforming how businesses innovate and, as a result, companies are spearheading the movement towards 'Digital Transformation'. While some scholars advocate the use of design thinking to identify new innovative behaviours, cognition experts emphasise the importance of top managers in supporting employees to develop these behaviours. However, there is a dearth of research in this domain and companies are struggling to implement the required behaviours. To address this gap, this study aims to identify and prioritise behavioural strategies conducive to design thinking to inform the creation of a managerial mental model. We identify 20 behavioural strategies from 45 interviewees with practitioners and educators and combine them with the concepts of 'paradigm-mindset-mental model' from cognition theory. The paper contributes to the body of knowledge by identifying and prioritising specific behavioural strategies to form a novel set of survival conditions aligned to the new industrial paradigm of Industry 4.0. KW - Strategic cognition KW - mental models KW - industry 4.0 KW - digital transformation KW - design thinking Y1 - 2022 U6 - https://doi.org/10.1080/13662716.2022.2072711 SN - 1366-2716 SN - 1469-8390 PB - Routledge, Taylor & Francis Group CY - Abingdon ER - TY - JOUR A1 - Beverungen, Daniel A1 - Hess, Thomas A1 - Köster, Antonia A1 - Lehrer, Christiane T1 - From private digital platforms to public data spaces BT - implications for the digital transformation JF - Electronic markets N2 - Technological developments such as Cloud Computing, the Internet of Things, Big Data and Artificial Intelligence continue to drive the digital transformation of business and society. With the advent of platform-based ecosystems and their potential to address complex challenges, there is a trend towards greater interconnectedness between different stakeholders to co-create services based on the provision and use of data. While previous research on digital transformation mainly focused on digital transformation within organizations, it is of growing importance to understand the implications for digital transformation on different layers (e.g., interorganizational cooperation and platform ecosystems). In particular, the conceptualization and implications of public data spaces and related ecosystems provide promising research opportunities. This special issue contains five papers on the topic of digital transformation and, with the editorial, further contributes by providing an initial conceptualization of public data spaces' potential to foster innovative progress and digital transformation from a management perspective. KW - digital transformation KW - public data spaces KW - digital platforms KW - GAIA-X Y1 - 2022 U6 - https://doi.org/10.1007/s12525-022-00553-z SN - 1019-6781 SN - 1422-8890 VL - 32 IS - 2 SP - 493 EP - 501 PB - Springer CY - Berlin ER - TY - JOUR A1 - Brünker, Felix A1 - Marx, Julian A1 - Mirbabaie, Milad A1 - Stieglitz, Stefan T1 - Proactive digital workplace transformation BT - unpacking identity change mechanisms in remote-first organisations JF - Journal of information technology N2 - Digital transformation fundamentally changes the way individuals conduct work in organisations. In accordance with this statement, prevalent literature understands digital workplace transformation as a second-order effect of implementing new information technology to increase organisational effectiveness or reach other strategic goals. This paper, in contrast, provides empirical evidence from two remote-first organisations that undergo a proactive rather than reactive digital workplace transformation. The analysis of these cases suggests that new ways of working can be the consequence of an identity change that is a precondition for introducing new information technology rather than its outcome. The resulting process model contributes a competing argument to the existing debate in digital transformation literature. Instead of issuing digital workplace transformation as a deliverable of technological progress and strategic goals, this paper supports a notion of digital workplace transformation that serves a desired identity based on work preferences. KW - digital transformation KW - digital workplace transformation KW - remote-first KW - identity theory Y1 - 2023 U6 - https://doi.org/10.1177/02683962231219516 SN - 0268-3962 SN - 1466-4437 PB - Sage Publishing CY - London ER - TY - JOUR A1 - Kuhlmann, Sabine A1 - Heuberger, Moritz T1 - Digital transformation going local BT - implementation, impacts and constraints from a German perspective JF - Public money & management N2 - Digital government constitutes the most important trend of post-NPM reforms at the local level. Based on the results of a research project on local one-stop shops, this article analyses the current state of digitalization in German local authorities. The authors explain the hurdles of implementation as well as the impact on staff members and citizens, providing explanations and revealing general interrelations between institutional changes, impacts, and context factors of digital transformation. KW - administrative reforms KW - digital transformation KW - e-government KW - Germany KW - local government Y1 - 2021 U6 - https://doi.org/10.1080/09540962.2021.1939584 SN - 0954-0962 SN - 1467-9302 VL - 43 IS - 2 SP - 147 EP - 155 PB - Taylor & Francis CY - Abingdon ER - TY - JOUR A1 - Fleischer, Julia A1 - Wanckel, Camilla T1 - Job satisfaction and the digital transformation of the public sector BT - the mediating role of job autonomy JF - Review of Public Personnel Administration N2 - Worldwide, governments have introduced novel information and communication technologies (ICTs) for policy formulation and service delivery, radically changing the working environment of government employees. Following the debate on work stress and particularly on technostress, we argue that the use of ICTs triggers “digital overload” that decreases government employees’ job satisfaction via inhibiting their job autonomy. Contrary to prior research, we consider job autonomy as a consequence rather than a determinant of digital overload, because ICT-use accelerates work routines and interruptions and eventually diminishes employees’ freedom to decide how to work. Based on novel survey data from government employees in Germany, Italy, and Norway, our structural equation modeling (SEM) confirms a significant negative effect of digital overload on job autonomy. More importantly, job autonomy partially mediates the negative relationship between digital overload and job satisfaction, pointing to the importance of studying the micro-foundations of ICT-use in the public sector. KW - digital transformation KW - digital overload KW - job autonomy KW - job satisfaction KW - civil service survey Y1 - 2023 U6 - https://doi.org/10.1177/0734371X221148403 SN - 0734-371X SN - 1552-759X PB - Sage CY - London ER - TY - GEN A1 - Dragičević, Nikolina A1 - Vladova, Gergana A1 - Ullrich, André T1 - Design thinking capabilities in the digital world BT - A bibliometric analysis of emerging trends T2 - Zweitveröffentlichungen der Universität Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe N2 - Recent research suggests that design thinking practices may foster the development of needed capabilities in new digitalised landscapes. However, existing publications represent individual contributions, and we lack a holistic understanding of the value of design thinking in a digital world. No review, to date, has offered a holistic retrospection of this research. In response, in this bibliometric review, we aim to shed light on the intellectual structure of multidisciplinary design thinking literature related to capabilities relevant to the digital world in higher education and business settings, highlight current trends and suggest further studies to advance theoretical and empirical underpinnings. Our study addresses this aim using bibliometric methods—bibliographic coupling and co-word analysis as they are particularly suitable for identifying current trends and future research priorities at the forefront of the research. Overall, bibliometric analyses of the publications dealing with the related topics published in the last 10 years (extracted from the Web of Science database) expose six trends and two possible future research developments highlighting the expanding scope of the design thinking scientific field related to capabilities required for the (more sustainable and human-centric) digital world. Relatedly, design thinking becomes a relevant approach to be included in higher education curricula and human resources training to prepare students and workers for the changing work demands. This paper is well-suited for education and business practitioners seeking to embed design thinking capabilities in their curricula and for design thinking and other scholars wanting to understand the field and possible directions for future research. T3 - Zweitveröffentlichungen der Universität Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe - 158 KW - design thinking KW - digital technologies KW - digital transformation KW - capabilities KW - skills Y1 - 2023 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-588468 SN - 1867-5808 IS - 158 ER - TY - JOUR A1 - Dragičević, Nikolina A1 - Vladova, Gergana A1 - Ullrich, André T1 - Design thinking capabilities in the digital world BT - A bibliometric analysis of emerging trends JF - Frontiers in Education N2 - Recent research suggests that design thinking practices may foster the development of needed capabilities in new digitalised landscapes. However, existing publications represent individual contributions, and we lack a holistic understanding of the value of design thinking in a digital world. No review, to date, has offered a holistic retrospection of this research. In response, in this bibliometric review, we aim to shed light on the intellectual structure of multidisciplinary design thinking literature related to capabilities relevant to the digital world in higher education and business settings, highlight current trends and suggest further studies to advance theoretical and empirical underpinnings. Our study addresses this aim using bibliometric methods—bibliographic coupling and co-word analysis as they are particularly suitable for identifying current trends and future research priorities at the forefront of the research. Overall, bibliometric analyses of the publications dealing with the related topics published in the last 10 years (extracted from the Web of Science database) expose six trends and two possible future research developments highlighting the expanding scope of the design thinking scientific field related to capabilities required for the (more sustainable and human-centric) digital world. Relatedly, design thinking becomes a relevant approach to be included in higher education curricula and human resources training to prepare students and workers for the changing work demands. This paper is well-suited for education and business practitioners seeking to embed design thinking capabilities in their curricula and for design thinking and other scholars wanting to understand the field and possible directions for future research. KW - design thinking KW - digital technologies KW - digital transformation KW - capabilities KW - skills Y1 - 2023 U6 - https://doi.org/10.3389/feduc.2022.1012478 SN - 2504-284X VL - 7 PB - Frontiers CY - Lausanne, Schweiz ER - TY - JOUR A1 - Kostädt, Peter T1 - IT-Organisation in Hochschulen und ihren Bibliotheken JF - Bibliothek : Forschung und Praxis N2 - The great importance of information technology for scientific disciplines and central infrastructure units of universities is beyond question. The article provides a historical overview of the beginnings and further development of IT in German universities since the 1950s, with a special focus on libraries and data centers. It appears that different phases of technology development have led to heterogeneous organizational IT structures within universities. In the last 20 years, DFG and HRK are therefore recommending a clarification of responsibilities within IT governance and an implementation of a CIO model. As various studies are showing, this has so far only partially succeeded. Nowadays, the challenge for many universities is still to libertate the IT organization from its reactive role and move it to an active driver for digital transformation. N2 - Die große Bedeutung der Informationstechnologie für die Wissenschaftsdisziplinen und die zentralen Infrastruktureinrichtungen der Hochschulen steht heutzutage außer Frage. Der Beitrag liefert einen historischen Überblick über die Einführung und Weiterentwicklung der IT in deutschen Hochschulen von den 1950er-Jahren bis heute, wobei der Fokus auf den Bibliotheken und Rechenzentren liegt. Es zeigt sich, dass die verschiedenen Phasen der Technologieentwicklung zu heterogenen IT-Organisationsstrukturen in den Hochschulen geführt haben. DFG und HRK empfehlen daher seit 20 Jahren die Klärung der Verantwortlichkeiten im Rahmen einer IT-Governance sowie die Implementierung eines CIO-Modells. Wie verschiedene Studien zeigen, ist die Umsetzung in der deutschen Hochschullandschaft bislang jedoch nur in Teilen gelungen. Die Herausforderung an vielen Hochschulen besteht nach wie vor darin, die IT-Organisation aus ihrer reaktiven Rolle zu befreien und zu einem aktiven Treiber der digitalen Transformation umzubauen. T2 - IT organization in universities and their libraries KW - IT organization KW - history of IT KW - digital transformation KW - CIO KW - IT-Organisation KW - Geschichte der IT KW - Digitale Transformation KW - CIO Y1 - 2022 U6 - https://doi.org/10.1515/bfp-2022-0009 SN - 0341-4183 SN - 1865-7648 VL - 46 IS - 2 SP - 294 EP - 300 PB - De Gruyter CY - Berlin ER - TY - THES A1 - Dehnert, Maik T1 - Studies on the Digital Transformation of Incumbent Organizations T1 - Studien zur Digitalen Transformation traditioneller Organisationen BT - Causes, Effects and Solutions for Banking BT - Ursachen, Wirkungen und Lösungen für das Bankwesen N2 - Traditional organizations are strongly encouraged by emerging digital customer behavior and digital competition to transform their businesses for the digital age. Incumbents are particularly exposed to the field of tension between maintaining and renewing their business model. Banking is one of the industries most affected by digitalization, with a large stream of digital innovations around Fintech. Most research contributions focus on digital innovations, such as Fintech, but there are only a few studies on the related challenges and perspectives of incumbent organizations, such as traditional banks. Against this background, this dissertation examines the specific causes, effects and solutions for traditional banks in digital transformation − an underrepresented research area so far. The first part of the thesis examines how digitalization has changed the latent customer expectations in banking and studies the underlying technological drivers of evolving business-to-consumer (B2C) business models. Online consumer reviews are systematized to identify latent concepts of customer behavior and future decision paths as strategic digitalization effects. Furthermore, the service attribute preferences, the impact of influencing factors and the underlying customer segments are uncovered for checking accounts in a discrete choice experiment. The dissertation contributes here to customer behavior research in digital transformation, moving beyond the technology acceptance model. In addition, the dissertation systematizes value proposition types in the evolving discourse around smart products and services as key drivers of business models and market power in the platform economy. The second part of the thesis focuses on the effects of digital transformation on the strategy development of financial service providers, which are classified along with their firm performance levels. Standard types are derived based on fuzzy-set qualitative comparative analysis (fsQCA), with facade digitalization as one typical standard type for low performing incumbent banks that lack a holistic strategic response to digital transformation. Based on this, the contradictory impact of digitalization measures on key business figures is examined for German savings banks, confirming that the shift towards digital customer interaction was not accompanied by new revenue models diminishing bank profitability. The dissertation further contributes to the discourse on digitalized work designs and the consequences for job perceptions in banking customer advisory. The threefold impact of the IT support perceived in customer interaction on the job satisfaction of customer advisors is disentangled. In the third part of the dissertation, solutions are developed design-oriented for core action areas of digitalized business models, i.e., data and platforms. A consolidated taxonomy for data-driven business models and a future reference model for digital banking have been developed. The impact of the platform economy is demonstrated here using the example of the market entry by Bigtech. The role-based e3-value modeling is extended by meta-roles and role segments and linked to value co-creation mapping in VDML. In this way, the dissertation extends enterprise modeling research on platform ecosystems and value co-creation using the example of banking. N2 - Traditionelle Unternehmen sehen sich angesichts des zunehmend digitalen Kundenverhaltens und gesteigerten digitalen Wettbewerbs damit konfrontiert, ihr Geschäftsmodell adäquat für das digitale Zeitalter weiterzuentwickeln. Insbesondere etablierte Unternehmen befinden sich dabei in einem Spannungsfeld aus Bewahrung und Erneuerung. Der Großteil jüngerer Forschungsbeiträge zum Bankwesen fokussiert sich auf digitale Fintech-Innovationen, nur wenige Studien befassen sich mit Herausforderungen und Perspektiven traditioneller Banken. Vor diesem Hintergrund untersucht die Dissertation die Ursachen und Wirkungen der Digitalen Transformation im Bankwesen und zeigt Lösungswege für traditionelle Banken auf. Der erste Teil der Dissertation untersucht die Ursachen der Digitalen Transformation im Banking. Neuartige Einflussfaktoren und Entscheidungspfade im Kundenverhalten werden als strategische Digitalisierungstreiber für Banken identifiziert. Darauf aufbauend werden in einem Discrete-Choice-Experiment die Präferenzen deutscher Bankkunden hinsichtlich digitaler und nicht-digitaler Dienstleistungsattribute am Beispiel von Girokonten untersucht. Die Arbeit leistet einen über das Technologieakzeptanzmodell hinausgehenden Beitrag zur Erforschung des Kundenverhaltens in der Digitalen Transformation. Ein weiterer Forschungsbeitrag systematisiert anschließend wesentliche Charakteristika smarter Produkte und Dienstleistungen als Treiber von Geschäftsmodellen und Marktmacht in der Plattformökonomie. Der zweite Teil der Arbeit befasst sich zunächst mit den Auswirkungen der Digitalen Transformation auf die Strategieentwicklung von traditionellen Finanzdienstleistern, die mittels Fallstudien entlang ihres Finanzerfolgs typologisiert werden. Die Fassadendigitalisierung wird als Standardtyp traditioneller Anbieter systematisiert, die zwar zunehmend auf digitale Kundeninteraktion setzen, aber die Geschäftsmodelldimension der Digitalen Transformation vernachlässigen. Darauf aufbauend werden in Panelregressionsanalysen die Auswirkungen der Digitalisierung auf deutsche Sparkassen auf betriebswirtschaftliche Kennzahlen untersucht. Eine weitere quantitative Studie untersucht die Wirkungen neuartiger IT-Beratungswerkzeuge auf die Arbeitszufriedenheit von Bankkundenberatern. Die Dissertation leistet hiermit einen Beitrag zur Transformationsforschung in den Bereichen Bankstrategie und Arbeitsprozesse. Im dritten Teil der Dissertation werden gestaltungsorientiert Lösungsartefakte für die zentralen Handlungsfelder digitalisierter Geschäftsmodelle - Daten und Plattformen - entwickelt. Dies schließt einerseits eine konsolidierte Taxonomie für datengetriebene Geschäftsmodelle und andererseits ein Referenzmodell für zukünftige plattformbasierte Bankenökosysteme ein. Die rollenbasierte Referenzmodellierungsmethodik e3-value wird um Meta-Rollen und Rollensegmente erweitert, um die die strategischen Auswirkungen plattformbasierter Geschäftsmodelle aufzuzeigen. Hiermit erweitert die Dissertation die Unternehmensmodellierungsforschung im Bereich digitaler Plattform-Ökosysteme am Beispiel des Bankwesens. KW - digital transformation KW - digitalization KW - digital strategy KW - consumer behavior KW - platform ecosystems KW - value co-creation KW - Fintech KW - incumbent KW - bank KW - Digitale Transformation KW - Digitalisierung KW - Digitalstrategie KW - Kundenverhalten KW - Plattform-Ökosysteme KW - Wertschöpfungskooperation KW - Fintech KW - traditionelle Unternehmen KW - Bank Y1 - 2022 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-548324 ER - TY - BOOK A1 - Fischer, Caroline A1 - Adams, Henna A1 - Hahn, Michelle A1 - Zeidler, Dominik A1 - Möller, Johanna-Katharina A1 - Metzger, Lena A1 - Preller, Lisa-Sophia A1 - Bertheau, Clementine A1 - Hiller, Johannes A1 - Paffhausen, Felix A1 - Heyn, Georg A1 - Hardwiger, Aylin A1 - Martin, Friederike A1 - Hobracht, Pauline A1 - Breiner, Catherine A1 - Hammer, Simon A1 - Proeller, Isabella ED - Fischer, Caroline ED - Proeller, Isabella T1 - Zukunftsszenarien für die digitale Verwaltung T1 - Future scenarios for the digital public administration BT - Ergebnisse eines studentischen Beratungsprojekts BT - results of a student consulting project N2 - Dieses Sonderheft der Schriftenreihe des Lehrstuhls für Public und Nonprofit Management präsentiert Ergebnisse eines studentischen Beratungsprojekts aus dem Wintersemester 2018/19. Dabei wurde eine Vision für eine digitalisierte öffentliche Verwaltung entworfen. Unter Anwendung von Szenariomethoden wurden Zukunftsszenarien entwickelt und getestet, die sich entweder mit Bürger*innen und Unternehmen als Kund*innen der Verwaltung, den öffentlich Beschäftigen oder der Aufbau- und Ablauforganisation in der Verwaltung beschäftigen. N2 - This Special Issue of the Chair of Public and Nonprofit Management’s publication series presents results of a student consulting project from the winter semester 2018/19. A vision for a digital public administration has been designed. By using the scenario method, future scenarios have been developed and tested. These scenarios deal either with citizens and businesses as clients of the administration, public employees or organizational structure and internal coordination. T3 - Schriftenreihe für Public und Nonprofit Management - 25 KW - digitale Transformation KW - Public Management KW - öffentliche Verwaltung KW - Digitalisierung KW - digital transformation Y1 - 2019 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-435593 SN - 2190-4561 ER -