TY - JOUR A1 - Andree, Kerstin A1 - Ihde, Sven A1 - Weske, Mathias A1 - Pufahl, Luise T1 - An exception handling framework for case management JF - Software and Systems Modeling N2 - In order to achieve their business goals, organizations heavily rely on the operational excellence of their business processes. In traditional scenarios, business processes are usually well-structured, clearly specifying when and how certain tasks have to be executed. Flexible and knowledge-intensive processes are gathering momentum, where a knowledge worker drives the execution of a process case and determines the exact process path at runtime. In the case of an exception, the knowledge worker decides on an appropriate handling. While there is initial work on exception handling in well-structured business processes, exceptions in case management have not been sufficiently researched. This paper proposes an exception handling framework for stage-oriented case management languages, namely Guard Stage Milestone Model, Case Management Model and Notation, and Fragment-based Case Management. The effectiveness of the framework is evaluated with two real-world use cases showing that it covers all relevant exceptions and proposed handling strategies. KW - Exception handling KW - Knowledge-intensive processes KW - Flexible processes; KW - Case management Y1 - 2022 U6 - https://doi.org/10.1007/s10270-022-00993-3 SN - 1619-1366 SN - 1619-1374 VL - 21 IS - 3 SP - 939 EP - 962 PB - Springer CY - Heidelberg ER - TY - JOUR A1 - Haarmann, Stephan A1 - Holfter, Adrian A1 - Pufahl, Luise A1 - Weske, Mathias T1 - Formal framework for checking compliance of data-driven case management JF - Journal on data semantics : JoDS N2 - Business processes are often specified in descriptive or normative models. Both types of models should adhere to internal and external regulations, such as company guidelines or laws. Employing compliance checking techniques, it is possible to verify process models against rules. While traditionally compliance checking focuses on well-structured processes, we address case management scenarios. In case management, knowledge workers drive multi-variant and adaptive processes. Our contribution is based on the fragment-based case management approach, which splits a process into a set of fragments. The fragments are synchronized through shared data but can, otherwise, be dynamically instantiated and executed. We formalize case models using Petri nets. We demonstrate the formalization for design-time and run-time compliance checking and present a proof-of-concept implementation. The application of the implemented compliance checking approach to a use case exemplifies its effectiveness while designing a case model. The empirical evaluation on a set of case models for measuring the performance of the approach shows that rules can often be checked in less than a second. KW - Compliance checking KW - Case management KW - Model verification KW - Data-centric KW - processes Y1 - 2021 U6 - https://doi.org/10.1007/s13740-021-00120-3 SN - 1861-2032 SN - 1861-2040 VL - 10 IS - 1-2 SP - 143 EP - 163 PB - Springer CY - Heidelberg ER -