TY - JOUR A1 - Kapidzic, Sanja A1 - Frey, Felix A1 - Neuberger, Christoph A1 - Stieglitz, Stefan A1 - Mirbabaie, Milad T1 - Crisis communication on Twitter BT - differences between user types in top tweets about the 2015 “refugee crisis” in Germany JF - International journal of communication N2 - The study explores differences between three user types in the top tweets about the 2015 “refugee crisis” in Germany and presents the results of a quantitative content analysis. All tweets with the keyword “Flüchtlinge” posted for a monthlong period following September 13, 2015, the day Germany decided to implement border controls, were collected (N = 763,752). The top 2,495 tweets according to number of retweets were selected for analysis. Differences between news media, public and private actor tweets in topics, tweet characteristics such as tone and opinion expression, links, and specific sentiments toward refugees were analyzed. We found strong differences between the tweets. Public actor tweets were the main source of positive sentiment toward refugees and the main information source on refugee support. News media tweets mostly reflected traditional journalistic norms of impartiality and objectivity, whereas private actor tweets were more diverse in sentiments toward refugees. KW - refugee crisis 2015 KW - Germany KW - social media KW - Twitter KW - user types Y1 - 2023 UR - https://ijoc.org/index.php/ijoc/article/view/18172/4022 SN - 1932-8036 VL - 17 SP - 735 EP - 754 PB - The Annenberg Center for Communication CY - Los Angeles, Calif. ER -