TY  - GEN
A1  - Gonzalez-Lopez, Fernanda
A1  - Pufahl, Luise
T1  - A Landscape for Case Models
T2  - Enterprise, Business-Process and Information Systems Modeling
N2  - Case Management is a paradigm to support knowledge-intensive processes. The different approaches developed for modeling these types of processes tend to result in scattered models due to the low abstraction level at which the inherently complex processes are therein represented. Thus, readability and understandability is more challenging than that of traditional process models. By reviewing existing proposals in the field of process overviews and case models, this paper extends a case modeling language - the fragment-based Case Management (fCM) language - with the goal of modeling knowledge-intensive processes from a higher abstraction level - to generate a so-called fCM landscape. This proposal is empirically evaluated via an online experiment. Results indicate that interpreting an fCM landscape might be more effective and efficient than interpreting an informationally equivalent case model.
KW  - Case Management
KW  - Process landscape
KW  - Process map
KW  - Process architecture
KW  - Process model
Y1  - 2019
SN  - 978-3-030-20618-5
SN  - 978-3-030-20617-8
U6  - https://doi.org/10.1007/978-3-030-20618-5_6
SN  - 1865-1348
VL  - 352
SP  - 87
EP  - 102
PB  - Springer
CY  - Berlin
ER  -