TY - JOUR A1 - Reith, Florian A1 - Seyfried, Markus T1 - Balancing the Moods BT - Quality Managers’ Perceptions and Actions Against Resistance JF - Higher education policy N2 - Quality management (QM) has spread around the world and reached higher education in Europe in the early 1990s (Mendel, 2006, 137; Kernegger and Vettori, 2013, 1). However, researchers were rather more interested in national quality assurance policies (macro-level) and accreditation systems (meso-level) than in intra-organizational perspectives about the day-to-day implementation of quality assurance policies by various actors (micro-level). Undoubtedly, organizational change is a challenging endeavor for all kinds of groups. On the one hand, it provides the opportunity of further development and innovation, but on the other hand, it exposes organizations and actors to the risk of losing established structures and accepted routines. Like in many other organizations, actors may not necessarily perceive change as a promoter of innovation and development. Instead, they may consider change as a threat to the existing status quo or, as March points out, as an “interplay between rationality and foolishness” (March, 1981, 563). Consequently, change provokes either affective or behavioral actions (Armenakis and Bedeian, 1999, 308–310), such as, for example, resistance. Anderson (2006, 2008) and Lucas (2014) have shown, for example, that academic resistance is an important issue. However, Piderit characterizes resistance as a multidimensional construct (Piderit, 2000, 786–787) subject to a wide variety of issues related to quality and QM. Although QM has been described as a “fashion” (Stensaker, 2007, 101) in the higher education sector that provokes many different reactions, its implementation in higher education institutions (HEIs) is still a rather unexplored field. Thus, the evidence provided by Anderson (2006, 2008) and others (Newton, 2000, 2002; McInnis et al., 1995; Fredman and Doughney, 2012; Lucas, 2014; etc.) needs to be expanded, because they only consider the perspective of academia. In particular, the view of other actors during the implementation of quality assurance policies is a missing piece in this empirical puzzle. Nearly nothing is known about how quality managers deal with reactions to organizational change like resistance and obstruction. Until now, only a few studies have focused on intra-organizational dynamics (see, for example: Csizmadia et al., 2008; Lipnicka, 2016). Besides the lack of research on the implementation of quality assurance policies in HEIs, quality managers seem to be an interesting subject for further investigations because they are “endogenous” to institutional processes. On the one hand, quality managers are the result of quality assurance policies, and on the other hand, they influence the implementation of quality assurance policies, which affect other actors (like academics, administrative staff, etc.). Here, quality managers, as members of an emerging higher education profession, are involved in various conflict lines between QM, HEI management and departments, which need further research (Seyfried and Pohlenz, 2018, 9). Therefore, the aim of our paper is twofold: firstly, to answer the question of how quality managers perceive resistance, and secondly, which measures they take in situations of perceived resistance. We offer a new research perspective and argue that resistance is not merely provoked by organizational change; it also provokes counter-reactions by actors who are confronted with resistance. Thus, resistance seems to be rather endogenous. To theorize our argument, we apply parts of the work of Christine Oliver (1991), which provides theoretical insights into strategic responses to institutional processes, ranging from acquiescence to manipulation (Oliver, 1991, 152). We, therefore, investigate the introduction of QM in teaching and learning, and the emergence of quality managers as higher education professionals as one of the results of quality assurance policies. Consequently, the introduction of QM may be considered as an institutional process provoking reactions and counter-reactions of various organizational units within HEIs. These circumstances are constitutive for how quality managers deal with resistance and other reactions toward organizational change. We use this theoretical framework to analyze the German higher education sector, because this particular case can be considered as a latecomer in New Public Management reforms (Schimank, 2005, 369) and Germany is a country where academic self-governance plays a very important role, and strongly influences academics’ behavior when it comes to organizational change (Wolter, 2004). Our empirical results are based on a mixed-methods research design and integrate half-structured interviews and a nationwide survey at the central level in German HEIs, which excludes faculty members of QM (decentral level). They reveal that quality managers take different types of action when resistance occurs during the implementation of quality assurance policies. Furthermore, quality managers mainly react with different tactics. These tactics seem to be relevant for convincing academics and for the enhancement of their commitment to improve the quality of teaching and learning, instead of provoking further resistance or avoidance practices. This article proceeds as follows: the next sections describe the context and explain our main theoretical concepts referring to the work of Oliver (1991) and others. After that, we present our case selection and the methodological framework, including the data sources and the operationalization of selected variables. Finally, we provide our empirical results about quality managers’ perceptions on resistance and we draw conclusions. KW - higher education KW - quality management KW - institutional processes KW - resistance KW - balancing Y1 - 2018 U6 - https://doi.org/10.1057/s41307-018-0124-6 SN - 0952-8733 SN - 1740-3863 VL - 32 IS - 1 SP - 71 EP - 91 PB - Palgrave Macmillan CY - Basingstoke ER - TY - JOUR A1 - Hustedt, Thurid A1 - Seyfried, Markus T1 - Co-ordination across internal organizational boundaries: how the EU Commission co-ordinates climate policies JF - Journal of European public policy N2 - Through an analysis of climate policy-making in the European Commission (EU), this article argues that co-ordination in the Commission displays the same characteristics as the co-ordination across ministries in central governments, i.e., the properties of negative co-ordination. The article is based on a survey among Commission officials. Overall, the article reveals that a public administration perspective on the Commission proves invaluable to gain insights on how decisions are made at the European Union level. The article contributes to the emerging literature viewing the Commission as an ordinary bureaucracy - as opposed to a unique supranational organization. KW - Bureaucratic organization KW - climate change policy KW - co-ordination KW - Directorate General KW - EU policy-making KW - European Commission Y1 - 2016 U6 - https://doi.org/10.1080/13501763.2015.1074605 SN - 1350-1763 SN - 1466-4429 VL - 23 SP - 888 EP - 905 PB - Springer Publishing Company CY - Abingdon ER - TY - JOUR A1 - Kuhlmann, Sabine A1 - Seyfried, Markus T1 - Comparatice methods B BT - comparative mezhods in public administration - the value of looking around JF - Handbook of research methods in public administration, management and policy Y1 - 2020 SN - 978-1-78990-347-8 SP - 181 EP - 196 PB - Edward Elgar Publishing CY - Cheltenham ER - TY - JOUR A1 - Jann, Werner A1 - Seyfried, Markus T1 - Does executive governance matter? executives an policy performance Y1 - 2009 SN - 978-3-86793-013-0 ER - TY - JOUR A1 - Fleischer, Julia A1 - Seyfried, Markus T1 - Drawing from the bargaining pool: Determinants of ministerial selection in Germany JF - Party politics : an international journal for the study of political parties and political organizations N2 - This article expands our current knowledge about ministerial selection in coalition governments and analyses why ministerial candidates succeed in acquiring a cabinet position after general elections. It argues that political parties bargain over potential office-holders during government-formation processes, selecting future cabinet ministers from an emerging bargaining pool'. The article draws upon a new dataset comprising all ministrable candidates discussed by political parties during eight government-formation processes in Germany between 1983 and 2009. The conditional logit regression analysis reveals that temporal dynamics, such as the day she enters the pool, have a significant effect on her success in achieving a cabinet position. Other determinants of ministerial selection discussed in the existing literature, such as party and parliamentary expertise, are less relevant for achieving ministerial office. The article concludes that scholarship on ministerial selection requires a stronger emphasis for its endogenous nature in government-formation as well as the relevance of temporal dynamics in such processes. KW - Candidates KW - Germany KW - government-formation Y1 - 2015 U6 - https://doi.org/10.1177/1354068813487108 SN - 1354-0688 SN - 1460-3683 VL - 21 IS - 4 SP - 503 EP - 514 PB - Sage Publ. CY - London ER - TY - JOUR A1 - Seyfried, Markus T1 - Evaluation von Verwaltungsreformen JF - Handbuch zur Verwaltungsreform Y1 - 2019 SN - 978-3-658-21562-0 SP - 729 EP - 738 PB - Springer CY - Wiesbaden ET - 5., vollständig überarb. Aufl. ER - TY - JOUR A1 - Hustedt, Thurid A1 - Seyfried, Markus T1 - Inside the EU Commission BT - Evidence on the Perceived Relevance of the Secretariat General in Climate Policy-Making JF - JCMS - Journal of common market studies N2 - This article studies the perception of the EU Commission's Secretariat General in policy-making. Recently, research on EU institutions devotes increasing attention to analyzing structures and procedures of decision-making in EU institutions, most notably the EU Commission. Conventionally, the EU Commission is portrayed as a fragmented organization, divided along the lines of staff nationality, sectoral responsibilities and cabinets and General Directorates (DGs). The Secretariat General has long been viewed a weak actor that is hardly able or motivated to steer internal decision-making. However, recent research indicates a changing role of the Secretariat General as a pro-active broker and last arbiter. This article studies how the Secretariat General is perceived by the DGs in policy coordination and argues that this perception depends on the pattern of political authority, bureaucratic roles and the relevance and the alternatives prevailing in the policy field. The article is based on data from a survey among Commission officials. KW - EU Commission KW - Secretariat General KW - co-ordination KW - centralization KW - climate policies Y1 - 2017 U6 - https://doi.org/10.1111/jcms.12605 SN - 0021-9886 SN - 1468-5965 VL - 56 IS - 2 SP - 368 EP - 384 PB - Wiley CY - Hoboken ER - TY - JOUR A1 - Seyfried, Markus A1 - Ansmann, Moritz A1 - Pohlenz, Philipp T1 - Institutional isomorphism, entrepreneurship and effectiveness BT - the adoption and implementation of quality management in teaching and learning in Germany JF - Tertiary Education and Management N2 - This paper presents empirical evidence on the adoption, implementation and the perceived effectiveness of quality management in teaching and learning in German higher education institutions. Theoretically, the article combines two new institutionalist approaches: institutional isomorphism and institutional entrepreneurship. Empirically, the study refers to qualitative interview data and quantitative survey data. The analysis reveals that isomorphism is a leading driver behind the adoption of quality management in German higher education institutions, whereas institutional entrepreneurship plays an important role in quality management implementation. While isomorphism can be regarded as a conclusive reason behind the absence of a perception of quality management’s effectiveness, institutional entrepreneurship may function as a corrective towards the overall negative impact of isomorphic conformity by institutionalizing quality management in a sustainable manner. KW - Higher education KW - Quality management KW - Quality assurance KW - New institutionalism KW - Isomorphism KW - Institutional entrepreneurship Y1 - 2019 U6 - https://doi.org/10.1007/s11233-019-09022-3 SN - 1358-3883 SN - 1573-1936 VL - 25 IS - 2 SP - 115 EP - 129 PB - Springer CY - Dordrecht ER - TY - JOUR A1 - Ansmann, Moritz A1 - Seyfried, Markus T1 - Isomorphism and organizational performance BT - evidence from quality management in higher education JF - Quality assurance in education N2 - Purpose Quality management has become an integral part of management reforms in public sector organizations. Drawing on a new institutionalist perspective, this study aims to investigate the relation of management reforms and organizational performance in the context of higher education. Design/methodology/approach The authors analyse the interaction between isomorphic conformity in quality management adoption, organizational learning and quality improvement and, in so doing, address the central theoretical question of what effects isomorphic conformity has on organizational performance. Empirically, the study draws on survey data from quality managers at public higher education institutions in Germany. Methodically, it applies confirmatory factor analysis and structural equation modelling. Findings The results suggest that mimetic isomorphism is surprisingly compatible with processes of organizational learning, and thus, does not inevitably compromise organizational development. Originality/value By presenting these findings, the authors contribute to the controversial theoretical debate concerning the effects of isomorphism and to the ongoing discussion regarding the organizational impact of quality management in higher education. KW - Quality management KW - Quality assurance KW - Higher education KW - Structural KW - equation modelling KW - New institutionalism Y1 - 2021 U6 - https://doi.org/10.1108/QAE-07-2021-0114 SN - 0968-4883 SN - 1758-7662 VL - 30 IS - 1 SP - 135 EP - 149 PB - Emerald Group Publishing Limited CY - Bingley ER - TY - JOUR A1 - Kuhlmann, Sabine A1 - Seyfried, Markus A1 - Brajnik, Irena Baclija T1 - Mayors and administrative reforms JF - Political Leaders and Changing Local Democracy N2 - In recent decades, a wave of administrative reforms has changed local governance in many European countries. However, our knowledge about differences as well as similarities between the countries, driving forces, impacts, perceptions, and evaluation of these reforms is still limited. In the chapter, the authors give an overview about mayors’ perceptions and evaluations of two major reform trajectories: (a) re-organisation of local service delivery and (b) internal administrative/managerial reforms. Furthermore, differences between (groups of) countries as well as similarities among them are shown in these two fields of administrative reform. Finally, the authors tried to identify explanatory factors for specific perceptions of administrative reforms at the local level. KW - New public management KW - Local administrative systems KW - Administrative reform KW - Public-private partnerships Y1 - 2017 SN - 978-3-319-67410-0 SN - 978-3-319-67409-4 U6 - https://doi.org/10.1007/978-3-319-67410-0_13 SP - 387 EP - 409 PB - Palgrave CY - Basingstoke ER -