TY  - JOUR
A1  - Breier, Matthias
A1  - Kallmuenzer, Andreas
A1  - Clauss, Thomas
A1  - Gast, Johanna
A1  - Kraus, Sascha
A1  - Tiberius, Victor
T1  - The role of business model innovation in the hospitality industry during the COVID-19 crisis
JF  - International journal of hospitality management
N2  - The hospitality industry worldwide is among the hardest-hit industries from the COVID-19 lockdowns. Initial theoretical and practical observations in the hospitality industry indicate that business model innovation (BMI) might be a solution to recover from and successfully cope with the COVID-19 crisis. Interestingly, some firms in the hospitality industry already started to successfully adapt their business models. This study explores the why and how of these successful recovery attempts through BMI by conducting a multiple case study of six hospitality firms in Austria. We rely on interview data from managers together with one of their main stammgasts for each case, which we triangulate with secondary data for the analysis. Findings show that BMI is applied during and after the crisis to create new revenue streams and secure a higher level of liquidity, with an important role of stammgasts.
KW  - business model innovation
KW  - hospitality
KW  - tourism
KW  - COVID-19
KW  - crisis
KW  - stammgasts
Y1  - 2020
U6  - https://doi.org/10.1016/j.ijhm.2020.102723
SN  - 0278-4319
VL  - 92
PB  - Elsevier
CY  - Amsterdam
ER  - 
TY  - JOUR
A1  - Warnking, Pascal
ED  - Rollinger, Christian
T1  - Talking Stones – Ein besonderer Audio-Guide zu den antiken Stätten in Trier
JF  - thersites 12
N2  - This work journal recounts the experiences of a project undertaken with students of the University of Trier over the course of two semesters. The project attempted to design and produce an innovative audio guide pertaining to the cultural heritage of the Roman city, with students gauging market opportunities, writing a business plan, researching information and producing content for the audio guide. The work created, „Talking Stones“ (https://www.talking-stones.de/), takes the listener on a tour of Roman Trier embedded in a literary narrative and is available via download on Google Play and the Apple App Store.
KW  - audio guides
KW  - tourism
KW  - digital cultural heritage
KW  - public history
Y1  - 2021
U6  - https://doi.org/10.34679/thersites.vol12.110
SN  - 2364-7612
VL  - 2020
IS  - 12
SP  - 116
EP  - 135
ER  -