TY - CHAP A1 - Vladova, Gergana A1 - Ullrich, André A1 - Sultanow, Eldar A1 - Tobolla, Marinho A1 - Sebrak, Sebastian A1 - Czarnecki, Christian A1 - Brockmann, Carsten ED - Klein, Maike ED - Krupka, Daniel ED - Winter, Cornelia ED - Wohlgemuth, Volker T1 - Visual analytics for knowledge management BT - advantages for organizations and interorganizational teams T2 - Informatik 2023 N2 - The management of knowledge in organizations considers both established long-term processes and cooperation in agile project teams. Since knowledge can be both tacit and explicit, its transfer from the individual to the organizational knowledge base poses a challenge in organizations. This challenge increases when the fluctuation of knowledge carriers is exceptionally high. Especially in large projects in which external consultants are involved, there is a risk that critical, company-relevant knowledge generated in the project will leave the company with the external knowledge carrier and thus be lost. In this paper, we show the advantages of an early warning system for knowledge management to avoid this loss. In particular, the potential of visual analytics in the context of knowledge management systems is presented and discussed. We present a project for the development of a business-critical software system and discuss the first implementations and results. KW - knowledge management KW - visual analytics KW - knowledge transfer KW - teamwork KW - knowledge management system KW - tacit knowledge KW - explicit knowledge Y1 - 2023 SN - 978-3-88579-731-9 U6 - https://doi.org/10.18420/inf2023_187 SN - 1617-5468 SP - 1851 EP - 1870 PB - Gesellschaft für Informatik e.V. (GI) CY - Bonn ER - TY - JOUR A1 - Ullrich, Andre A1 - Bertheau, Clementine A1 - Wiedmann, Miriam A1 - Sultanow, Eldar A1 - Körppen, Tim A1 - Bente, Stefan T1 - Roles, tasks and skills of the enterprise architect in the VUCA world JF - 2021 IEEE 25th International Enterprise Distributed Object Computing Conference Workshops : EDOCW 2021 : 25-29 October 2021, Gold Coast, Australia : proceedings N2 - For the last 20 years, enterprise architecture management (EAM) was primarily an instrument for harmonizing and consolidating IT landscapes and is lived as a transformation and governance discipline. It, however, is rather related to IT strategy than aligned to the actual corporate strategy and the work of the enterprise architect is characterized by tasks like prescribing, monitoring, documenting, and controlling. As digital transformation continues apace, companies are facing new challenges that lead to a volatile, uncertain, complex, and ambiguous (VUCA) world. To face these challenges, vision, understanding, clarity and agility allow to anticipative and implement necessary changes. This, of course, has implications for the role of the enterprise architect. S/he needs to start actively supporting innovation and taking more of an advisory role instead of just being driven by the current state of the enterprise architecture. This paper investigates the role of the enterprise architect in the VUCA world. Based on current literature and expert interviews, a survey was conducted among consultants who work as (or with) enterprise architects. Survey results include the evaluation of statements on current tasks of enterprise architects, their influence on projects and companies as well as future requirements on the roles of the enterprise architect. The results from the survey were synthesized with the findings from literature to derive the roles, tasks and skills of enterprise architect in the VUCA world. KW - enterprise architecture management KW - skills KW - roles KW - enterprise architect KW - VUCA Y1 - 2021 SN - 978-1-6654-4488-0 U6 - https://doi.org/10.1109/EDOCW52865.2021.00057 SP - 261 EP - 270 PB - IEEE CY - Piscataway ER - TY - CHAP A1 - Sultanow, Eldar A1 - Chircu, Alina A1 - Wüstemann, Stefanie A1 - Schwan, André A1 - Lehmann, Andreas A1 - Sept, André A1 - Szymaski, Oliver A1 - Venkatesan, Sripriya A1 - Ritterbusch, Georg David A1 - Teichmann, Malte Rolf T1 - Metaverse opportunities for the public sector T2 - International Conference on Information Systems 2022 : Special Interest Group on Big Data : Proceedings N2 - The metaverse is envisioned as a virtual shared space facilitated by emerging technologies such as virtual reality (VR), augmented reality (AR), the Internet of Things (IoT), 5G, artificial intelligence (AI), big data, spatial computing, and digital twins (Allam et al., 2022; Dwivedi et al., 2022; Ravenscraft, 2022; Wiles, 2022). While still a nascent concept, the metaverse has the potential to “transform the physical world, as well as transport or extend physical activities to a virtual world” (Wiles, 2022). Big data technologies will also be essential in managing the enormous amounts of data created in the metaverse (Sun et al., 2022). Metaverse technologies can offer the public sector a host of benefits, such as simplified information exchange, stronger communication with citizens, better access to public services, or benefiting from a new virtual economy. Implementations are underway in several cities around the world (Geraghty et al., 2022). In this paper, we analyze metaverse opportunities for the public sector and explore their application in the context of Germany’s Federal Employment Agency. Based on an analysis of academic literature and practical examples, we create a capability map for potential metaverse business capabilities for different areas of the public sector (broadly defined). These include education (virtual training and simulation, digital campuses that offer not just online instruction but a holistic university campus experience, etc.), tourism (virtual travel to remote locations and museums, virtual festival participation, etc.), health (employee training – as for emergency situations, virtual simulations for patient treatment – for example, for depression or anxiety, etc.), military (virtual training to experience operational scenarios without being exposed to a real-world threats, practice strategic decision-making, or gain technical knowledge for operating and repairing equipment, etc.), administrative services (document processing, virtual consultations for citizens, etc.), judiciary (AI decision-making aids, virtual proceedings, etc.), public safety (virtual training for procedural issues, special operations, or unusual situations, etc.), emergency management (training for natural disasters, etc.), and city planning (visualization of future development projects and interactive feedback, traffic management, attraction gamification, etc.), among others. We further identify several metaverse application areas for Germany's Federal Employment Agency. These applications can help it realize the goals of the German government for digital transformation that enables faster, more effective, and innovative government services. They include training of employees, training of customers, and career coaching for customers. These applications can be implemented using interactive learning games with AI agents, virtual representations of the organizational spaces, and avatars interacting with each other in these spaces. Metaverse applications will both use big data (to design the virtual environments) and generate big data (from virtual interactions). Issues related to data availability, quality, storage, processing (and related computing power requirements), interoperability, sharing, privacy and security will need to be addressed in these emerging metaverse applications (Sun et al., 2022). Special attention is needed to understand the potential for power inequities (wealth inequity, algorithmic bias, digital exclusion) due to technologies such as VR (Egliston & Carter, 2021), harmful surveillance practices (Bibri & Allam, 2022), and undesirable user behavior or negative psychological impacts (Dwivedi et al., 2022). The results of this exploratory study can inform public sector organizations of emerging metaverse opportunities and enable them to develop plans for action as more of the metaverse technologies become a reality. While the metaverse body of research is still small and research agendas are only now starting to emerge (Dwivedi et al., 2022), this study offers a building block for future development and analysis of metaverse applications. Y1 - 2022 UR - https://aisel.aisnet.org/sigbd2022/5/ PB - AIS CY - Atlanta ER -