TY - JOUR A1 - Abeler, Johannes A1 - Calaki, Juljana A1 - Andree, Kai A1 - Basek, Christoph T1 - The power of apology N2 - How should firms react to customer complaints after an unsatisfactory purchase? In a field experiment, we test the effect of different reactions and find that a cheap-talk apology yields significantly better outcomes for the firm than offering a monetary compensation. Y1 - 2010 UR - http://www.sciencedirect.com/science/journal/01651765 U6 - https://doi.org/10.1016/j.econlet.2010.01.033 SN - 0165-1765 ER - TY - THES A1 - Abendroth, Adrian T1 - Technology addiction scales in the areas of internet, smartphone, video games and social network sites T1 - Technologie-Sucht-Skalen in den Bereichen Internet, Smartphone, Videospiele und sozialen Netzwerken BT - a systematic literature review BT - eine systematische Literaturrecherche N2 - As digital media infiltrate an increasingly greater proportion of our lives, concern about the possibility of various forms of technology addictions has emerged. For technology addiction, researchers have developed a variety of self-reported scales in areas such as Internet, smartphones, videogames, social network sites (SNS) or television. However, no uniform criteria or definition exists for technology addiction. Utilized dimensions of technology addiction, to measure specific outcomes, lack a conceptual standard. Therefore, linkages between technology areas dimensions have not been examined in a broader way by the research community, in order to develop a uniform technology addiction scale. In this regard, firstly, a theoretical model was developed in order to extract common technology dimensions. Secondly, a systematic literature review in the areas of Internet, smartphone, video games and SNS was conducted in order to extract the dimensions used. To identify relevant studies, nine databases (GoogleScholar, ScienceDirect, PubMed, EmeraldInsight, Wiley, SpringerLink, ACM, iEEE and JSTOR) were searched, producing 4698 results, and 50 studies met the inclusion criteria. Thirdly, the developed theoretical model was utilized in order to determine the dimension in each of the identified scales. Based on analysis of the dimensional distributions, the findings suggest that there are common dimensions across areas of technology such as “compulsive use” and “negative outcomes” but also differences in dimensions across areas such as “social comfort” and “mood regulation”, which are more used in the area of SNS. Moreover, new dimensions such as “cognitive absorption” or “utility and function loss" for technology addiction were extracted, which should be considered as these have not yet been researched in a broader way. In addition, no gold standard for the conceptual criteria or definition for technology addiction has been developed yet. N2 - Digitale Medien durchdringen immer mehr das alltägliche Leben. Dadurch entsteht die Sorge, dass sich verschiedene Formen von Technologiesucht für Menschen herausbilden. Dabei haben Forscher eine Vielzahl von Messinstrumenten in den Bereichen Internet, Smartphones, Videospiele, Social Network Sites (SNS) oder Fernsehen entwickelt, um Süchte zu messen. Jedoch gibt es keine einheitlichen Kriterien oder eine standardisierte Definition der Technologiesucht, um diese für spezifische Dimensionen zu erfassen. Dies ist einer der Gründe warum die Forschungsgemeinschaft die Zusammenhänge zwischen den einzelnen Dimensionen nicht weiter untersucht hat, um einheitliche Messinstrumente zu entwickeln. Aus diesem Grund hat diese Studie zunächst ein theoretisches Modell entwickelt, um gemeinsame technologische Dimensionen zu extrahieren. Danach wurde eine systematische Literaturrecherche in den Bereichen Internet, Smartphone, Videospiele und SNS durchgeführt, um die verwendeten Dimensionen zu ermitteln. Um relevante Studien zu identifizieren, wurden neun Datenbanken (GoogleScholar, ScienceDirect, PubMed, EmeraldInsight, Wiley, SpringerLink, ACM, iEEE und JSTOR) durchsucht, die 4698 Ergebnisse lieferten. 50 dieser Messinstrumente haben die gesetzten Kriterien erfüllt. Darauffolgend ist das entwickelte theoretische Modell verwendet worden, um die Dimension in den 50 identifizierten Messinstrumenten zu bestimmen. Basierend auf der Analyse der dimensionalen Verteilung deuten die Ergebnisse darauf hin, dass es gemeinsame Dimensionen in Technologiebereichen wie z.B. "zwanghafte Nutzung" und "negative Ergebnisse” gibt. Aber es gibt auch Unterschiede in der Verteilung in den Dimensionen der Technologiebereiche. Zum Beispiel sind "sozialer Komfort" und "Stimmungsregulierung", im Bereich der SNS stärker vertreten. Zudem sind neue Dimensionen der Technologiesucht extrahiert worden. Zum Beispiel die "kognitive Absorption” oder der "Nutzen- und Funktionsverlust”, welche noch nicht breiter erforscht worden sind. Darüber hinaus ist noch kein Standard für die konzeptionellen Kriterien oder die Definition der Technologiesucht entwickelt worden. KW - systematic review KW - technology addiction scales KW - systematische Literaturrecherche KW - Technologie sucht Skalen Y1 - 2019 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-435559 ER - TY - CHAP A1 - Abendroth, Adrian A1 - Bender, Benedict A1 - Gronau, Norbert T1 - The evolution of original ERP customization BT - a systematic literature review of technical possibilities T2 - Proceedings of the 26th International Conference on Enterprise Information Systems N2 - Enterprise Resource Planning (ERP) system customization is often necessary because companies have unique processes that provide their competitive advantage. Despite new technological advances such as cloud computing or model-driven development, technical ERP customization options are either outdated or ambiguously formulated in the scientific literature. Using a systematic literature review (SLR) that analyzes 137 definitions from 26 papers, the result is an analysis and aggregation of technical customization types by providing clearance and aligning with future organizational needs. The results show a shift from ERP code modification in on-premises systems to interface and integration customization in cloud ERP systems, as well as emerging technological opportunities as a way for customers and key users to perform system customization. The study contributes by providing a clear understanding of given customization types and assisting ERP users and vendors in making customization decisions. KW - Enterprise Resource Planning (ERP) System KW - Customization KW - Modification KW - Tailoring KW - Literature Review Y1 - 2024 SN - 978-989-758-692-7 U6 - https://doi.org/10.5220/0012305500003690 SN - 2184-4992 VL - 1 SP - 17 EP - 27 PB - SCITEPRESS - Science and Technology Publications CY - Setúbal ER - TY - CHAP A1 - Abramova, Olga A1 - Gladkaya, Margarita A1 - Krasnova, Hanna T1 - An unusual encounter with oneself BT - exploring the impact of self-view on online meeting outcomes T2 - ICIS 2021: IS and the future of work N2 - Helping overcome distance, the use of videoconferencing tools has surged during the pandemic. To shed light on the consequences of videoconferencing at work, this study takes a granular look at the implications of the self-view feature for meeting outcomes. Building on self-awareness research and self-regulation theory, we argue that by heightening the state of self-awareness, self-view engagement depletes participants’ mental resources and thereby can undermine online meeting outcomes. Evaluation of our theoretical model on a sample of 179 employees reveals a nuanced picture. Self-view engagement while speaking and while listening is positively associated with self-awareness, which, in turn, is negatively associated with satisfaction with meeting process, perceived productivity, and meeting enjoyment. The criticality of the communication role is put forward: looking at self while listening to other attendees has a negative direct and indirect effect on meeting outcomes; however, looking at self while speaking produces equivocal effects. Y1 - 2021 UR - https://aisel.aisnet.org/icis2021/is_future_work/is_future_work/16 PB - AIS Electronic Library (AISeL) CY - [Erscheinungsort nicht ermittelbar] ER - TY - JOUR A1 - Abramova, Olga A1 - Wagner, Amina A1 - Olt, Christian M. A1 - Buxmann, Peter T1 - One for all, all for one BT - social considerations in user acceptance of contact tracing apps using longitudinal evidence from Germany and Switzerland JF - International Journal of Information Management N2 - We propose a conceptual model of acceptance of contact tracing apps based on the privacy calculus perspective. Moving beyond the duality of personal benefits and privacy risks, we theorize that users hold social considerations (i.e., social benefits and risks) that underlie their acceptance decisions. To test our propositions, we chose the context of COVID-19 contact tracing apps and conducted a qualitative pre-study and longitudinal quantitative main study with 589 participants from Germany and Switzerland. Our findings confirm the prominence of individual privacy calculus in explaining intention to use and actual behavior. While privacy risks are a significant determinant of intention to use, social risks (operationalized as fear of mass surveillance) have a notably stronger impact. Our mediation analysis suggests that social risks represent the underlying mechanism behind the observed negative link between individual privacy risks and contact tracing apps' acceptance. Furthermore, we find a substantial intention–behavior gap. KW - digital contact tracing KW - privacy calculus KW - longitudinal study KW - privacy risks KW - surveillance KW - intention-behavior gap Y1 - 2022 U6 - https://doi.org/10.1016/j.ijinfomgt.2022.102473 SN - 0268-4012 SN - 1873-4707 VL - 64 SP - 1 EP - 16 PB - Elsevier CY - Kidlington ER - TY - THES A1 - AbuJarour, Safa'a T1 - Digital inclusion T1 - Die Rolle der Informations- und Kommunikationstechnologie bei der Linderung sozialer Störungen BT - the role of information and communication technology in alleviating social disruptions N2 - In this thesis, we tackle two social disruptions: recent refugee waves in Germany and the COVID-19 pandemic. We focus on the use of information and communication technology (ICT) as a key means of alleviating these disruptions and promoting social inclusion. As social disruptions typically lead to frustration and fragmentation, it is essential to ensure the social inclusion of individuals and societies during such times. In the context of the social inclusion of refugees, we focus on the Syrian refugees who arrived in Germany as of 2015, as they form a large and coherent refugee community. In particular, we address the role of ICTs in refugees’ social inclusion and investigate how different ICTs (especially smartphones and social networks) can foster refugees’ integration and social inclusion. In the context of the COVID-19 pandemic, we focus on the widespread unconventional working model of work from home (WFH). Our research here centers on the main constructs of WFH and the key differences in WFH experiences based on personal characteristics such as gender and parental status. We reveal novel insights through four well-established research methods: literature review, mixed methods, qualitative method, and quantitative method. The results of our research have been published in the form of eight articles in major information systems venues and journals. Key results from the refugee research stream include the following: Smartphones represent a central component of refugee ICT use; refugees view ICT as a source of information and power; the social connectedness of refugees is strongly correlated with their Internet use; refugees are not relying solely on traditional methods to learn the German language or pursue further education; the ability to use smartphones anytime and anywhere gives refugees an empowering feeling of global connectedness; and ICTs empower refugees on three levels (community participation, sense of control, and self-efficacy). Key insights from the COVID-19 WFH stream include: Gender and the presence of children under the age of 18 affect workers’ control over their time, technology usefulness, and WFH conflicts, while not affecting their WFH attitudes; and both personal and technology-related factors affect an individual’s attitude toward WFH and their productivity. Further insights are being gathered at the time of submitting this thesis. This thesis contributes to the discussion within the information systems community regarding how to use different ICT solutions to promote the social inclusion of refugees in their new communities and foster an inclusive society. It also adds to the growing body of research on COVID-19, in particular on the sudden workplace transformation to WFH. The insights gathered in this thesis reveal theoretical implications and future opportunities for research in the field of information systems, practical implications for relevant stakeholders, and social implications related to the refugee crisis and the COVID-19 pandemic that must be addressed. N2 - Diese Dissertation beschäftigt sich mit zwei gesellschaftlichen Verwerfungen: den Flüchtlingswellen in Deutschland und der COVID-19-Pandemie. Dabei konzentrieren wir uns auf den Einsatz von Informations- und Kommunikationstechnologie (IKT) als eines der wichtigsten Mittel, um diese Verwerfungen zu mildern/abzufangen und soziale Eingliederung zu fördern. Soziale Verwerfungen führen in der Regel unter anderem zu Frustration und Fragmentierung. Daher ist es essenziell, die soziale Beteiligung von Einzelpersonen und Gesellschaften in solchen Phasen sicherzustellen. Im Kontext der Flüchtlingswellen konzentrieren wir uns auf die Gruppe der syrischen Geflüchteten, die ab 2015 in Deutschland angekommen sind, weil sie eine große kohärente Flüchtlingsgemeinschaft bilden. Insbesondere befassen wir uns mit der Rolle der IKT bei der sozialen Eingliederung von Geflüchteten in die Gesellschaft und der Frage, wie verschiedene IKT-Dienste (insbesondere Smartphones und soziale Netzwerke) eine bessere Integration und soziale Eingliederung von Geflüchteten fördern können. Im Zusammenhang mit der COVID-19-Pandemie konzentrieren wir uns auf das weit verbreitete unkonventionelle Arbeitsmodell „Work from Home“ (WFH). Unsere Forschung in diesem Zusammenhang fokussiert sich auf die Hauptkomponenten der Arbeit von zuhause und die Hauptunterschiede bei WFHErfahrungen, die auf persönlichen Merkmalen, z.B. Geschlecht und Familiensituation, beruhen. Wir konnten neue Erkenntnisse gewinnen, die sich auf folgenden vier etablierten Forschungsmethoden stützen: Literaturrecherche, Mixed-Methoden, qualitative Methoden und quantitative Methoden. Die Ergebnisse unserer Forschung wurden in acht Forschungsartikeln innerhalb von relevanten Tagungen und Fachzeitschriften für Informationssysteme veröffentlicht. Zu den wichtigsten Erkenntnissen der Forschung zur Rolle der IKTs bei der Integration Geflüchteter gehören: Smartphones sind ein zentrales Element der IKT-Nutzung von Geflüchteten. Sie betrachten IKT als Informations- und Machtquelle. Die soziale Verbundenheit von Geflüchteten hängt stark mit ihrer Internetnutzung zusammen. Sie verlassen sich nicht nur auf traditionelle Methoden, um die deutsche Sprache zu lernen und sich weiterzubilden. Die Möglichkeit, das Smartphone jederzeit und überall zu nutzen, gibt Geflüchteten ein Gefühl der globalen Vernetzung und IKT tragen dazu bei, Geflüchtete in folgenden drei Punkten zu stärken: Beteiligung an der Gemeinschaft, Gefühl der Kontrolle und Selbstwirksamkeit. Zu den wichtigsten Erkenntnissen aus dem COVID-19-WFM-Stream gehören: Das Geschlecht und die Anwesenheit von Kindern unter 18 Jahren beeinflussen die Kontrolle der Arbeitnehmer über ihre Zeit, den technologischen Nutzen und den WFH-Konflikt, ohne jedoch ihre Einstellung zu WFH zu beeinträchtigen. Sowohl persönliche als auch technologische Faktoren beeinflussen die Einstellung eines Einzelnen zur Arbeit von zuhause und seine Produktivität. Zum Zeitpunkt der Einreichung dieser Dissertation werden in fortlaufenden Forschungsprojekte weitere Erkenntnisse zu diesem Themenbereich gesammelt. Diese Dissertation trägt einerseits zur Diskussion innerhalb der Gesellschaft für Informationssysteme bei, indem sie aufzeigt wie verschiedene IKT-Lösungen eingesetzt werden können, um die soziale Eingliederung von Geflüchteten in ihren neuen Gemeinschaften zu fördern und so zu einer integrativen Gesellschaft beizutragen. Andererseits steuert die Dissertation neues Wissen zu der Forschung über COVID-19 bei, insbesondere zur Umstellung des Arbeitsumfelds im Kontext von Heimarbeit (WFH). Die im Rahmen dieser Arbeit gesammelten Erkenntnisse tragen maßgeblich dazu bei, theoretische Implikationen und zukünftige Forschungsmöglichkeiten auf dem Gebiet der Informationssysteme aufzudecken. Ferner werden praktische Implikationen für relevante Stakeholder und soziale Auswirkungen im Zusammenhang mit der Flüchtlingskrise und der COVID-19-Pandemie adressiert, die in Zukunft entscheidend und wichtig sein werden. KW - Digital Inclusion KW - Social Inclusion KW - Refugees KW - Work From Home KW - COVID-19 KW - COVID-19 KW - Digitale Inklusion KW - Soziale Inklusion KW - Arbeit von zu Hause KW - Flüchtlinge Y1 - 2021 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-510535 ER - TY - JOUR A1 - AbuJarour, Safa'a A1 - Ajjan, Haya A1 - Fedorowicz, Jane A1 - Köster, Antonia T1 - ICT support for refugees and undocumented immigrants JF - Communications of the Association for Information Systems : CAIS N2 - Immigrant integration has become a primary political concern for leaders in Germany and the United States. The information systems (IS) community has begun to research how information and communications technologies can assist immigrants and refugees, such as by examining how countries can facilitate social-inclusion processes. Migrants face the challenge of joining closed communities that cannot integrate or fear doing so. We conducted a panel discussion at the 2019 Americas Conference on Information Systems (AMCIS) in Cancun, Mexico, to introduce multiple viewpoints on immigration. In particular, the panel discussed how technology can both support and prevent immigrants from succeeding in their quest. We conducted the panel to stimulate a thoughtful and dynamic discussion on best practices and recommendations to enhance the discipline's impact on alleviating the challenges that occur for immigrants in their host countries. In this panel report, we introduce the topic of using ICT to help immigrants integrate and identify differences between North/Central America and Europe. We also discuss how immigrants (particularly refugees) use ICT to connect with others, feel that they belong, and maintain their identity. We also uncover the dark and bright sides of how governments use ICT to deter illegal immigration. Finally, we present recommendations for researchers and practitioners on how to best use ICT to assist with immigration. KW - refugees KW - immigration KW - social inclusion KW - deterrence KW - ICT KW - bright side KW - dark side Y1 - 2020 U6 - https://doi.org/10.17705/1CAIS.04840 SN - 1529-3181 VL - 48 SP - 456 EP - 475 PB - Association for Information Systems CY - New York, NY ER - TY - JOUR A1 - AbuJarour, Safa'a A1 - Ajjan, Haya A1 - Fedorowicz, Jane A1 - Owens, Dawn T1 - How working from home during COVID-19 affects academic productivity JF - Communications of the Association for Information Systems : CAIS N2 - The coronavirus disease of 2019 (COVID-19) pandemic has forced most academics to work from home. This sudden venue change can affect academics' productivity and exacerbate the challenges that confront universities as they face an uncertain future. In this paper, we identify factors that influence academics' productivity while working from home during the mandate to self-isolate. From analyzing results from a global survey we conducted, we found that both personal and technology-related factors affect an individual's attitude toward working from home and productivity. Our results should prove valuable to university administrators to better address the work-life challenges that academics face. KW - work from home KW - academic KW - COVID-19 KW - productivity KW - WFH KW - technology KW - usefulness KW - family-work conflict Y1 - 2021 U6 - https://doi.org/10.17705/1CAIS.04808 SN - 1529-3181 VL - 48 SP - 55 EP - 64 PB - Association for Information Systems CY - New York, NY ER - TY - THES A1 - Achsani, Noer Azam T1 - Einfluss der indonesischen Wirtschaftsentwicklung und internationaler Faktoren auf die Jakartaer Börse : statistische Analyse und ökonometrische Modellierung Y1 - 2004 SN - 3-8325-0775-2 PB - Logos Verl. CY - Berlin ER - TY - JOUR A1 - Achsani, Noer Azam A1 - Strohe, Hans Gerhard T1 - Dynamic causal links between the russian stock exchange and selected international stock markets Y1 - 2004 ER -