TY  - JOUR
A1  - Hölzle, Katharina
A1  - Rhinow, Holger
T1  - The Dilemmas of Design Thinking in Innovation Projects
JF  - Project Management Journal
N2  - Organizations have discovered Design Thinking as a promising framework or language for innovation-focused project teamwork. The goal is to develop new products and services by being customer-centric and working iteratively and in an interdisciplinary way, using specific working principles and methods to create a common language among all stakeholders. The empirical results in this article show that Design Thinking teamwork is different from other forms of teamwork. The difference in Design Thinking team-based project work is that the teams go through a specific learning process that poses individual challenges but also provides the individual with experience-based learning. We show that teams going through this learning process repeatedly find themselves in seemingly insolvable conflicts-so called structural dilemmas-within the framework of project deadlines and under the influence of strategic guidelines of the organization. We explore these structural dilemmas and develop ways to overcome them.
KW  - Design Thinking
KW  - experience-based learning
KW  - project manager
KW  - project-based organization
KW  - innovation projects
Y1  - 2019
U6  - https://doi.org/10.1177/8756972819853129
SN  - 8756-9728
SN  - 1938-9507
VL  - 50
IS  - 4
SP  - 418
EP  - 430
PB  - Sage Publ.
CY  - Thousand Oaks
ER  -