TY - CHAP A1 - Winter, Robert A1 - Bender, Benedict A1 - Aier, Stephan ED - Bui, Tung X. T1 - Enterprise-level IS research – need, conceptualization, exemplary knowledge contributions and future opportunities T2 - Proceedings of the 57th Annual Hawaii International Conference on System Sciences N2 - Enterprise solutions, specifically enterprise systems, have allowed companies to integrate enterprises’ operations throughout. The integration scope of enterprise solutions has increasingly widened, now often covering customer activities, activities along supply chains, and platform ecosystems. IS research has contributed a wide range of explanatory and design knowledge dealing with this class of IS. During the last two decades, many technological as well as managerial/organizational innovations extended the affordances of enterprise solutions—but this broader scope also challenges traditional approaches to their analysis and design. This position paper presents an enterprise-level (i.e., cross-solution) perspective on IS, discusses the challenges of complexity and coordination for IS design and management, presents selected enterprise-level insights for IS coordination and governance, and explores avenues towards a more comprehensive body of knowledge on this important level of analysis. KW - enterprise ecosystems: the integrated enterprise KW - levels of information systems research (process, enterprise-, ecosystem- & industry-level) KW - enterprise architecture KW - enterprise systems KW - is governance KW - it/business alignment KW - organizational level Y1 - 2024 SN - 978-0-9981331-7-1 SP - 6402 EP - 6411 PB - Hawaii International Conference on System Sciences CY - Honolulu, HI ER - TY - CHAP A1 - Bender, Benedict A1 - Winter, Robert A1 - Schmidt, Pamela A1 - Narasimhan, Sathya ED - Bui, Tung X. T1 - Minitrack introduction: Enterprise Ecosystems BT - the integrated enterprise, levels of information systems research (process, enterprise-, ecosystem- & industry-level) T2 - Proceedings of the 57th Annual Hawaii International Conference on System Sciences N2 - While Information Systems Research exists at the individual and workgroup levels, research on IS at the enterprise level is less common. The potential synergies between the study of enterprise systems (ES) and related fields have been underexplored and often treated as separate entities. The ongoing challenge is to seamlessly integrate technological advances and align business processes across organizations. While systems integration within an organization is common, changes occur when industry and ecosystem perspectives come into play. The four selected papers address different facets of the future role of enterprise ecosystems, including implementation challenges, ecosystem boundaries, and B2B platform specifics. KW - information systems research KW - ERP KW - enteprise-level KW - enterprise systems Y1 - 2024 SN - 978-0-9981331-7-1 SN - 2572-6862 SP - 6370 EP - 6371 PB - Hawaii International Conference on System Sciences CY - Honolulu, HI ER - TY - CHAP A1 - Abendroth, Adrian A1 - Bender, Benedict A1 - Gronau, Norbert T1 - The evolution of original ERP customization BT - a systematic literature review of technical possibilities T2 - Proceedings of the 26th International Conference on Enterprise Information Systems N2 - Enterprise Resource Planning (ERP) system customization is often necessary because companies have unique processes that provide their competitive advantage. Despite new technological advances such as cloud computing or model-driven development, technical ERP customization options are either outdated or ambiguously formulated in the scientific literature. Using a systematic literature review (SLR) that analyzes 137 definitions from 26 papers, the result is an analysis and aggregation of technical customization types by providing clearance and aligning with future organizational needs. The results show a shift from ERP code modification in on-premises systems to interface and integration customization in cloud ERP systems, as well as emerging technological opportunities as a way for customers and key users to perform system customization. The study contributes by providing a clear understanding of given customization types and assisting ERP users and vendors in making customization decisions. KW - Enterprise Resource Planning (ERP) System KW - Customization KW - Modification KW - Tailoring KW - Literature Review Y1 - 2024 SN - 978-989-758-692-7 U6 - https://doi.org/10.5220/0012305500003690 SN - 2184-4992 VL - 1 SP - 17 EP - 27 PB - SCITEPRESS - Science and Technology Publications CY - Setúbal ER - TY - CHAP A1 - Böhme, Lukas A1 - Wuttke, Tobias A1 - Bender, Benedict A1 - Teusner, Ralf A1 - Baltes, Sebastian A1 - Matthies, Christoph A1 - Perscheid, Michael T1 - From full-fledged erp systems towards process-centric business process platforms T2 - Twenty-ninth Americas Conference on Information Systems, Panama, 2023 N2 - Enterprise Resource Planning (ERP) systems are critical to the success of enterprises, facilitating business operations through standardized digital processes. However, existing ERP systems are unsuitable for startups and small and medium-sized enterprises that grow quickly and require adaptable solutions with low barriers to entry. Drawing upon 15 explorative interviews with industry experts, we examine the challenges of current ERP systems using the task technology fit theory across companies of varying sizes. We describe high entry barriers, high costs of implementing implicit processes, and insufficient interoperability of already employed tools. We present a vision of a future business process platform based on three enablers: Business processes as first-class entities, semantic data and processes, and cloud-native elasticity and high availability. We discuss how these enablers address current ERP systems' challenges and how they may be used for research on the next generation of business software for tomorrow's enterprises. KW - ERP system KW - enterprise system KW - business process platform Y1 - 2023 U6 - https://doi.org/10.48550/arXiv.2306.02995 PB - arXiv.org, Cornell University CY - Ithaca, NY ER - TY - CHAP A1 - Bender, Benedict A1 - Gronau, Norbert A1 - Winter, Robert ED - Bui, Tung X. T1 - Minitrack introduction enterprise-level information systems BT - research minitrack T2 - Proceedings of the 56th Hawaii International Conference on System Sciences N2 - While Information Systems (IS) Research on the individual and workgroup level of analysis is omnipresent, research on the enterprise-level IS is less frequent. Even though research on Enterprise Systems and their management is established in academic associations and conference programs, enterprise-level phenomena are underrepresented. This minitrack provides a forum to integrate existing research streams that traditionally needed to be attached to other topics (such as IS management or IS governance). The minitrack received broad attention. The three selected papers address different facets of the future role of enterprise-wide IS including aspects such as carbonization, ecosystem integration, and technology-organization fit. KW - information systems research KW - enteprise-level KW - enterprise systems Y1 - 2023 SN - 978-0-9981331-6-4 SN - 2572-6862 SP - 5809 EP - 5810 PB - Hawaii International Conference on System Sciences CY - Honolulu, HI ER - TY - CHAP A1 - Bender, Benedict A1 - Gronau, Norbert ED - Bui, Tung T1 - Introduction to the Minitrack on towards the future of enterprise systems T2 - Proceedings of the 55th Hawaii International Conference on System Sciences N2 - Enterprise systems have long played an important role in businesses of various sizes. With the increasing complexity of today’s business relationships, specialized application systems are being used more and more. Moreover, emerging technologies such as artificial intelligence are becoming accessible for enterprise systems. This raises the question of the future role of enterprise systems. This minitrack covers novel ideas that contribute to and shape the future role of enterprise systems with five contributions. Y1 - 2022 SN - 978-0-9981331-5-7 U6 - https://doi.org/10.24251/HICSS.2022.869 SP - 7232 EP - 7233 PB - Hawaii International Conference on System Sciences CY - Honolulu, HI ER - TY - CHAP A1 - Bender, Benedict A1 - Grum, Marcus T1 - Gamification and dynamisation of the continous improvement processes BT - design and realization of a gamification platform for continous improvement T2 - International Conference on Electrical, Computer and Energy Technologies N2 - The idea of the continuous improvement process (CIP) helps companies to continuously improve their operation and thereby contributes to their competitiveness. Through digi tization, new potentials emerge to solve known CIP issues. This contribution specifically addresses the individual motivation of employees to contribute to the CIP. Typically, related initiatives lack contributions over time. The use of gamification is a promising way to achieve continuous participation by addressing the individual needs of participants. While the use of extrinsic motivation elements is common in practice, the idea of this approach is to specifically address intrinsic motivations which serve as a long-term motivator. This article contributes to a gam-ification concept for the continuous improvement process. The main results include an adapted CIP, a gamification concept, and a market mechanism. Furthermore, the concept is implemented and demonstrated as a prototype in an online platform. Y1 - 2021 U6 - https://doi.org/10.1109/ICECET52533.2021.9698530 SP - 1 EP - 7 PB - IEEE CY - New York ER - TY - CHAP A1 - Bender, Benedict A1 - Szadowiak, Andrzej Marcin T1 - Feature removal on software platforms BT - discontinued core features on browser platformsa case study on mozilla firefox T2 - IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC) N2 - Software platforms allow for the extension of features by third-party contributors. Thereby, platform innovation is an important aspects of platforms attractiveness for users and complementors. While previous research focused the introduction of new features, the aspect of feature removal and discontinued features on software platforms has been disregarded. To explore the phenomenon and motivations for feature removal on software platforms, a review of recent literature is provided. To illustrate the existence of and motivations for feature removal, a case study of the browser platform Mozilla Firefox is presented. The results reveal feature removal to regularly occur on browser platforms for user- and developer-related features. Frequent reasons for feature removal involve unused features, security concerns, and bugs. Related motivations for feature removal are discussed from the platform owner's perspective. Implications for complementors and users are highlighted. KW - Software Platforms KW - Discontinued Features KW - Feature Removal KW - Lean Core KW - Platform Innovation KW - Browser Platform KW - Mozilla Firefox Y1 - 2021 U6 - https://doi.org/10.1109/ICE/ITMC52061.2021.9570245 SP - 1 EP - 9 PB - IEEE CY - New York ER - TY - CHAP A1 - Lass, Sander A1 - Bender, Benedict T1 - Dedicated Data Sovereignty as Enabler for Platform-Based Business Models T2 - Proceedings of the 2. Conference on Production Systems and Logistics N2 - The digitalization of value networks holds out the prospect of many advantages for the participating compa- nies. Utilizing information platforms, cross-company data exchange enables increased efficiency of collab- oration and offers space for new business models and services. In addition to the technological challenges, the fear of know-how leakage appears to be a significant roadblock that hinders the beneficial realization of new business models in digital ecosystems. This paper provides the necessary building blocks of digital participation and, in particular, classifies the issue of trust creation within it as a significant success factor. Based on these findings, it presents a solution concept that, by linking the identified building blocks, offers the individual actors of the digital value network the opportunity to retain sovereignty over their data and know-how and to use the potential of extensive networking. In particular, the presented concept takes into account the relevant dilemma, that every actor (e. g. the machine users) has to be able to control his commu- nicated data at any time and have sufficient possibilities for intervention that, on the one hand, satisfy the need for protection of his knowledge and, on the other hand, do not excessively diminish the benefits of the system or the business. Taking up this perspective, this paper introduces dedicated data sovereignty and shows a possible implementation concept. KW - information gateway KW - data security KW - information flow control KW - platform acceptance Y1 - 2021 U6 - https://doi.org/10.15488/11299 SP - 382 EP - 393 PB - publish-Ing. CY - Hannover ER - TY - CHAP A1 - Bender, Benedict A1 - Bertheau, Clementine A1 - Gronau, Norbert T1 - Future ERP Systems BT - a research agenda T2 - Proceedings of the 23rd International Conference on Enterprise Information Systems (ICEIS 2021) N2 - This paper presents a research agenda on the current generation of ERP systems which was developed based on a literature review on current problems of ERP systems. The problems are presented following the ERP life cycle. In the next step, the identified problems are mapped on a reference architecture model of ERP systems that is an extension of the three-tier architecture model that is widely used in practice. The research agenda is structured according to the reference architecture model and addresses the problems identified regarding data, infrastructure, adaptation, processes, and user interface layer. KW - ERP KW - Enterprise Resource Planning KW - Enterprise System KW - Three-tier Architecture KW - eference Architecture Model KW - Problems KW - Research Agenda Y1 - 2021 SN - 978-989-758-509-8 U6 - https://doi.org/10.5220/0010477307760783 SN - 2184-4992 IS - 2 SP - 776 EP - 783 PB - Science and Technology Publications CY - Setúbal ER -