TY  - JOUR
A1  - Ihde, Sven
A1  - Pufahl, Luise
A1  - Völker, Maximilian
A1  - Goel, Asvin
A1  - Weske, Mathias
T1  - A framework for modeling and executing task
BT  - specific resource allocations in business processes
JF  - Computing : archives for informatics and numerical computation
N2  - As resources are valuable assets, organizations have to decide which resources to allocate to business process tasks in a way that the process is executed not only effectively but also efficiently. Traditional role-based resource allocation leads to effective process executions, since each task is performed by a resource that has the required skills and competencies to do so. However, the resulting allocations are typically not as efficient as they could be, since optimization techniques have yet to find their way in traditional business process management scenarios. On the other hand, operations research provides a rich set of analytical methods for supporting problem-specific decisions on resource allocation. This paper provides a novel framework for creating transparency on existing tasks and resources, supporting individualized allocations for each activity in a process, and the possibility to integrate problem-specific analytical methods of the operations research domain. To validate the framework, the paper reports on the design and prototypical implementation of a software architecture, which extends a traditional process engine with a dedicated resource management component. This component allows us to define specific resource allocation problems at design time, and it also facilitates optimized resource allocation at run time. The framework is evaluated using a real-world parcel delivery process. The evaluation shows that the quality of the allocation results increase significantly with a technique from operations research in contrast to the traditional applied rule-based approach.
KW  - Process Execution
KW  - Business Process Management
KW  - Resource Allocation
KW  - Resource Management
KW  - Activity-oriented Optimization
Y1  - 2022
U6  - https://doi.org/10.1007/s00607-022-01093-2
SN  - 0010-485X
SN  - 1436-5057
VL  - 104
SP  - 2405
EP  - 2429
PB  - Springer
CY  - Wien
ER  - 
TY  - JOUR
A1  - Rohloff, Michael
T1  - Advances in business process management implementation based on a maturity assessment and best practice exchange
JF  - Information systems and e-business management
N2  - The paper presents the implementation of Business Process Management in a large international company. The business case illustrates the main objectives and approach taken with the BPM initiative. Central element of the BPM implementation was the development of a process framework which consists of a reference process house (RPH) and common methods for process management across the company. In order to assess the implementation of Business Process Management and the achievements a process management maturity assessment was developed and implemented. The maturity model is based on nine categories which comprehensively cover all aspects which impact the success of Business Process Management. Some findings of the first assessment cycle are pinpointed to illustrate the benefits and best practice exchange as a result of the assessment.
KW  - Business Process Management
KW  - Maturity Models
KW  - Process Implementation
KW  - Reference Modeling
Y1  - 2011
U6  - https://doi.org/10.1007/s10257-010-0137-1
SN  - 1617-9846
VL  - 9
IS  - 3
SP  - 383
EP  - 403
PB  - Springer
CY  - Heidelberg
ER  -