TY - RPRT A1 - Gagrčin, Emilija A1 - Schaetz, Nadja A1 - Rakowski, Niklas A1 - Toth, Roland A1 - Renz, André A1 - Vladova, Gergana A1 - Emmer, Martin T1 - We and AI BT - living in a datafied world : experiences & attitudes of young Europeans KW - sociology & anthropology KW - technology (applied sciences) KW - sociology of science KW - sociology of technology KW - research on science and technology KW - technology assessment KW - artificial intelligence KW - digitalization KW - educational technology KW - decision making KW - data security KW - monitoring KW - data protection KW - automation KW - Europe KW - attitude KW - young adult KW - technological change KW - new technology Y1 - 2021 U6 - https://doi.org/10.34669/wi/1 PB - Weizenbaum Institute for the Networked Society - the German Internet CY - Berlin ER - TY - JOUR A1 - Adnan, Hassan Sami A1 - Srsic, Amanda A1 - Venticich, Pete Milos A1 - Townend, David M.R. T1 - Using AI for mental health analysis and prediction in school surveys JF - European journal of public health N2 - Background: Childhood and adolescence are critical stages of life for mental health and well-being. Schools are a key setting for mental health promotion and illness prevention. One in five children and adolescents have a mental disorder, about half of mental disorders beginning before the age of 14. Beneficial and explainable artificial intelligence can replace current paper- based and online approaches to school mental health surveys. This can enhance data acquisition, interoperability, data driven analysis, trust and compliance. This paper presents a model for using chatbots for non-obtrusive data collection and supervised machine learning models for data analysis; and discusses ethical considerations pertaining to the use of these models. Methods: For data acquisition, the proposed model uses chatbots which interact with students. The conversation log acts as the source of raw data for the machine learning. Pre-processing of the data is automated by filtering for keywords and phrases. Existing survey results, obtained through current paper-based data collection methods, are evaluated by domain experts (health professionals). These can be used to create a test dataset to validate the machine learning models. Supervised learning can then be deployed to classify specific behaviour and mental health patterns. Results: We present a model that can be used to improve upon current paper-based data collection and manual data analysis methods. An open-source GitHub repository contains necessary tools and components of this model. Privacy is respected through rigorous observance of confidentiality and data protection requirements. Critical reflection on these ethics and law aspects is included in the project. Conclusions: This model strengthens mental health surveillance in schools. The same tools and components could be applied to other public health data. Future extensions of this model could also incorporate unsupervised learning to find clusters and patterns of unknown effects. KW - ethics KW - artificial intelligence KW - adolescent KW - child KW - confidentiality KW - health personnel KW - mental disorders KW - mental health KW - personal satisfaction KW - privacy KW - school (environment) KW - statutes and laws KW - public health medicine KW - surveillance KW - medical KW - prevention KW - datasets KW - machine learning KW - supervised machine learning KW - data analysis Y1 - 2020 U6 - https://doi.org/10.1093/eurpub/ckaa165.336 SN - 1101-1262 SN - 1464-360X VL - 30 SP - V125 EP - V125 PB - Oxford Univ. Press CY - Oxford [u.a.] ER - TY - CHAP A1 - Clausen, Sünje A1 - Brünker, Felix A1 - Stieglitz, Stefan T1 - Towards responsible augmentation BT - identifying characteristics of AI-based technology with ethical implications for knowledge workers T2 - ACIS 2023 proceedings N2 - Artificial intelligence (AI)-based technologies can increasingly perform knowledge work tasks, such as medical diagnosis. Thereby, it is expected that humans will not be replaced by AI but work closely with AI-based technology (“augmentation”). Augmentation has ethical implications for humans (e.g., impact on autonomy, opportunities to flourish through work), thus, developers and managers of AI-based technology have a responsibility to anticipate and mitigate risks to human workers. However, doing so can be difficult as AI encompasses a wide range of technologies, some of which enable fundamentally new forms of interaction. In this research-in-progress paper, we propose the development of a taxonomy to categorize unique characteristics of AI-based technology that influence the interaction and have ethical implications for human workers. The completed taxonomy will support researchers in forming cumulative knowledge on the ethical implications of augmentation and assist practitioners in the ethical design and management of AI-based technology in knowledge work. KW - artificial intelligence KW - augmentation KW - taxonomy KW - human-AI interaction KW - ethics Y1 - 2023 UR - https://aisel.aisnet.org/acis2023/123/ PB - Australasian Association for Information Systems CY - Wellington ER - TY - JOUR A1 - Ebers, Martin A1 - Hoch, Veronica R. S. A1 - Rosenkranz, Frank A1 - Ruschemeier, Hannah A1 - Steinrötter, Björn T1 - The European Commission’s proposal for an Artificial Intelligence Act BT - a critical assessment by members of the Robotics and AI Law Society (RAILS) JF - J : multidisciplinary scientific journal N2 - On 21 April 2021, the European Commission presented its long-awaited proposal for a Regulation “laying down harmonized rules on Artificial Intelligence”, the so-called “Artificial Intelligence Act” (AIA). This article takes a critical look at the proposed regulation. After an introduction (1), the paper analyzes the unclear preemptive effect of the AIA and EU competences (2), the scope of application (3), the prohibited uses of Artificial Intelligence (AI) (4), the provisions on high-risk AI systems (5), the obligations of providers and users (6), the requirements for AI systems with limited risks (7), the enforcement system (8), the relationship of the AIA with the existing legal framework (9), and the regulatory gaps (10). The last section draws some final conclusions (11). KW - artificial intelligence KW - machine learning KW - European Union KW - regulation KW - harmonization KW - Artificial Intelligence Act Y1 - 2021 U6 - https://doi.org/10.3390/j4040043 SN - 2571-8800 VL - 4 IS - 4 SP - 589 EP - 603 PB - MDPI CY - Basel ER - TY - CHAP A1 - Grum, Marcus ED - Shishkov, Boris T1 - Managing human and artificial knowledge bearers BT - the creation of a symbiotic knowledge management approach T2 - Business modeling and software design : 10th International Symposium, BMSD 2020, Berlin, Germany, July 6-8, 2020, Proceedings N2 - As part of the digitization, the role of artificial systems as new actors in knowledge-intensive processes requires to recognize them as a new form of knowledge bearers side by side with traditional knowledge bearers, such as individuals, groups, organizations. By now, artificial intelligence (AI) methods were used in knowledge management (KM) for knowledge discovery, for the reinterpreting of information, and recent works focus on the studying of different AI technologies implementation for knowledge management, like big data, ontology-based methods and intelligent agents [1]. However, a lack of holistic management approach is present, that considers artificial systems as knowledge bearers. The paper therefore designs a new kind of KM approach, that integrates the technical level of knowledge and manifests as Neuronal KM (NKM). Superimposing traditional KM approaches with the NKM, the Symbiotic Knowledge Management (SKM) is conceptualized furthermore, so that human as well as artificial kinds of knowledge bearers can be managed as symbiosis. First use cases demonstrate the new KM, NKM and SKM approaches in a proof-of-concept and exemplify their differences. KW - knowledge management KW - artificial intelligence KW - neuronal systems KW - design of knowledge-driven systems KW - symbiotic system design Y1 - 2020 SN - 978-3-030-52305-3 SN - 978-3-030-52306-0 U6 - https://doi.org/10.1007/978-3-030-52306-0_12 SP - 182 EP - 201 PB - Springer International Publishing AG CY - Cham ER - TY - JOUR A1 - Ryo, Masahiro A1 - Jeschke, Jonathan M. A1 - Rillig, Matthias C. A1 - Heger, Tina T1 - Machine learning with the hierarchy-of-hypotheses (HoH) approach discovers novel pattern in studies on biological invasions JF - Research synthesis methods N2 - Research synthesis on simple yet general hypotheses and ideas is challenging in scientific disciplines studying highly context-dependent systems such as medical, social, and biological sciences. This study shows that machine learning, equation-free statistical modeling of artificial intelligence, is a promising synthesis tool for discovering novel patterns and the source of controversy in a general hypothesis. We apply a decision tree algorithm, assuming that evidence from various contexts can be adequately integrated in a hierarchically nested structure. As a case study, we analyzed 163 articles that studied a prominent hypothesis in invasion biology, the enemy release hypothesis. We explored if any of the nine attributes that classify each study can differentiate conclusions as classification problem. Results corroborated that machine learning can be useful for research synthesis, as the algorithm could detect patterns that had been already focused in previous narrative reviews. Compared with the previous synthesis study that assessed the same evidence collection based on experts' judgement, the algorithm has newly proposed that the studies focusing on Asian regions mostly supported the hypothesis, suggesting that more detailed investigations in these regions can enhance our understanding of the hypothesis. We suggest that machine learning algorithms can be a promising synthesis tool especially where studies (a) reformulate a general hypothesis from different perspectives, (b) use different methods or variables, or (c) report insufficient information for conducting meta-analyses. KW - artificial intelligence KW - hierarchy-of-hypotheses approach KW - machine learning KW - meta-analysis KW - synthesis KW - systematic review Y1 - 2019 U6 - https://doi.org/10.1002/jrsm.1363 SN - 1759-2879 SN - 1759-2887 VL - 11 IS - 1 SP - 66 EP - 73 PB - Wiley CY - Hoboken ER - TY - THES A1 - Chujfi-La-Roche, Salim T1 - Human Cognition and natural Language Processing in the Digitally Mediated Environment N2 - Organizations continue to assemble and rely upon teams of remote workers as an essential element of their business strategy; however, knowledge processing is particular difficult in such isolated, largely digitally mediated settings. The great challenge for a knowledge-based organization lies not in how individuals should interact using technology but in how to achieve effective cooperation and knowledge exchange. Currently more attention has been paid to technology and the difficulties machines have processing natural language and less to studies of the human aspect—the influence of our own individual cognitive abilities and preferences on the processing of information when interacting online. This thesis draws on four scientific domains involved in the process of interpreting and processing massive, unstructured data—knowledge management, linguistics, cognitive science, and artificial intelligence—to build a model that offers a reliable way to address the ambiguous nature of language and improve workers’ digitally mediated interactions. Human communication can be discouragingly imprecise and is characterized by a strong linguistic ambiguity; this represents an enormous challenge for the computer analysis of natural language. In this thesis, I propose and develop a new data interpretation layer for the processing of natural language based on the human cognitive preferences of the conversants themselves. Such a semantic analysis merges information derived both from the content and from the associated social and individual contexts, as well as the social dynamics that emerge online. At the same time, assessment taxonomies are used to analyze online comportment at the individual and community level in order to successfully identify characteristics leading to greater effectiveness of communication. Measurement patterns for identifying effective methods of individual interaction with regard to individual cognitive and learning preferences are also evaluated; a novel Cyber-Cognitive Identity (CCI)—a perceptual profile of an individual’s cognitive and learning styles—is proposed. Accommodation of such cognitive preferences can greatly facilitate knowledge management in the geographically dispersed and collaborative digital environment. Use of the CCI is proposed for cognitively labeled Latent Dirichlet Allocation (CLLDA), a novel method for automatically labeling and clustering knowledge that does not rely solely on probabilistic methods, but rather on a fusion of machine learning algorithms and the cognitive identities of the associated individuals interacting in a digitally mediated environment. Advantages include: a greater perspicuity of dynamic and meaningful cognitive rules leading to greater tagging accuracy and a higher content portability at the sentence, document, and corpus level with respect to digital communication. N2 - Zunehmend bauen Organisationen Telearbeit als zentrales Element ihrer Geschäftsstrategie auf. Allerdings führt die Wissensverarbeitung in solchen digital vermittelnden -weitegehend aber nicht interaktiv strukturierten- Kontexten zu Schwierigkeiten. Dabei liegt die wesentliche Herausforderung für wissensbasierte Organisationen nicht in der Frage, wie Individuen mithilfe von Technologien zusammenarbeiten sollten, sondern darin, wie effektiv die Zusammenarbeit und ein effektiver Wissensaustausch zu erreichen sind. Gegenwärtige Untersuchungen fokussieren weit mehr auf Technologien selbst als auf den menschlichen Voraussetzungen von kognitiven Fähigkeiten und Präferenzen bei der online basierten Zusammenarbeit. Genauso ist der Umstand noch nicht hinreichend berücksichtigt worden, dass Natural Language Processing (NLP) den generellen Begleiterscheinungen von Sprache wie Missverständnissen und Mehrdeutigkeiten unterworfen ist. Diese Arbeit setzt auf vier wissenschaftlichen Feldern auf, die in der Verarbeitung und Interpretation von großen, teils unstrukturierten Datenmengen wesentlich sind: Wissensmanagement, Kognitionswissenschaft, Linguistik und Künstliche Intelligenz. Auf dieser breiten Grundlage wird ein Modell angeboten, das auf verlässliche Art, den nicht-deterministischen Charakter von Sprache betont und vor diesem Hintergrund Verbesserungspotentiale digital gestützter Zusammenarbeit aufzeigt. Menschliche Kommunikation kann entmutigend unpräzise sein und ist von linguistischer Mehrdeutigkeit geprägt. Dies bildet eine wesentliche Herausforderung für die computertechnische Analyse natürlicher Sprache. In dieser Arbeit entwickle ich unter Berücksichtigung kognitiver Präferenzen von Gesprächspartnern den Vorschlag für einen neuen Interpretationsansatz von Daten. Im Rahmen dieser semantischen Analyse werden Informationen zusammengeführt, die sowohl den zu vermittelnden Inhalt als auch die damit verbundenen sozialen und individuellen Kontexte, sowie die Gruppendynamik im Online-Umfeld einbeziehen. Gleichzeitig werden Bewertungstaxonomien verwendet, um das Online-Verhalten sowohl auf individueller wie gruppendynamischer Ebene zu analysieren, um darin Merkmale für eine größere Effektivität der Kommunikation zu identifizieren. Es werden Muster zur Identifizierung und Messung wirksamer Methoden der Interaktion in Hinblick auf individuelle kognitive und lernpsychologische Präferenzen bewertet. Hierzu wird der Begriff einer Cyber-Cognitive Identity (CCI) vorgeschlagen, der unterschiedliche Wahrnehmungsprofile kognitiver und lernpsychologischer Stile verschiedener Individuen beschreibt. Die Bezugnahme auf solche kognitiven Präferenzen kann das Wissensmanagement in geografisch verteilten, kollaborativen digitalen Umgebungen erheblich erleichtern und damit das Wissensaustausch verbessern. Cognitive Labeled Latent Dirichlet Allocation (CLLDA) wird als generatives Wahrscheinlichkeitsmodell für die automatische Kennzeichnung und Clusterbildung von CCI-gewonnenen Profilen verwendet. Dabei dominieren methodologisch die Kognitionstypen gegenüber den Wahrscheinlichkeitsaspekten. Mit der Einführung und Weiterverarbeitung des CCI-Begriffs wird der bisherige Forschungsstand um ein fundiertes Verfahrensmodell erweitert, das eine Grundlage für sich potentiell anschließende Forschungsarbeiten und praktische Anwendungen bietet. KW - cognitive science KW - natural language processing KW - knowledge management KW - thinking styles KW - artificial intelligence KW - Kognitionswissenschaft KW - Verarbeitung natürlicher Sprache KW - Wissensmanagement KW - Denkstile KW - künstliche Intelligenz Y1 - 2020 ER - TY - JOUR A1 - Monod, Emmanuel A1 - Lissillour, Raphael A1 - Köster, Antonia A1 - Jiayin, Qi T1 - Does AI control or support? BT - power shifts after AI system implementation in customer relationship management JF - Journal of decision systems N2 - Many companies are currently investing in artificial intelligence (AI) because of its potential to increase customer satisfaction or financial performance. However, the success rates in implementing AI systems are low, partly due to technology-centric approaches that neglect work practices. This study draws on Bourdieu’s theory of practice to highlight the potential power shift related to AI in customer relationship management, based on the concepts field, capital, and habitus. Two longitudinal case studies were conducted to understand the power shift related to AI implementation. These two AI systems were designed with the objective to support employees. However, subsequently, their implementation changed the balance of power with a significant shift towards more management control, resulting in a devaluation of employees’ work practices. The paper discusses implications for theory and practice in terms of the discrepancies and power shifts following the introduction of AI systems to support customer relationship management. KW - artificial intelligence KW - customer relationship management KW - theory of practice KW - field of power KW - social capital KW - economic capital KW - cultural capital KW - symbolic capital KW - habitus Y1 - 2022 U6 - https://doi.org/10.1080/12460125.2022.2066051 SN - 1246-0125 VL - 32 IS - 3 SP - 542 EP - 565 PB - Taylor & Francis CY - Abingdon ER - TY - JOUR A1 - Weyer, Julia A1 - Tiberius, Victor A1 - Bican, Peter A1 - Kraus, Sascha T1 - Digitizing grocery retailing BT - the role of emerging technologies in the value chain JF - International journal of innovation and technology management N2 - Multiple emerging technologies both threaten grocers and offer them attractive opportunities to enhance their value propositions, improve processes, reduce costs, and therefore generate competitive advantages. Among the variety of technological innovations and considering the scarcity of resources, it is unclear which technologies to focus on and where to implement them in the value chain. To develop the most probable technology forecast that addresses the application of emerging technologies in the grocery value chain within the current decade, we conduct a two-stage Delphi study. Our results suggest a high relevance of almost all technologies. The panel is only skeptical about three specific projections. As a consequence, grocers are advised to build up knowledge regarding the application of these technologies in the most promising areas of their value chain. KW - Delphi study KW - technological forecasting KW - grocery retailing KW - artificial intelligence KW - augmented reality KW - big data analytics KW - blockchain technology KW - drones KW - RFID Y1 - 2021 U6 - https://doi.org/10.1142/S0219877020500583 SN - 0219-8770 SN - 1793-6950 VL - 17 IS - 08 PB - World Scientific Publishing CY - Singapore ER - TY - RPRT A1 - Zerfaß, Ansgar A1 - Stieglitz, Stefan A1 - Clausen, Sünje A1 - Ziegele, Daniel A1 - Berger, Karen T1 - Communications trend radar 2023 BT - state revival, scarcity management, unimagination, augmented workflows & parallel worlds T2 - Communication insights N2 - How do social changes, new technologies or new management trends affect communication work? A team of researchers at Leipzig University and the University of Potsdam (Germany) observed new developments in related disciplines. As a result, the five most important trends for corporate communications are identified annually and published in the Communications Trend Radar. Thus, Communications managers can identify challenges and opportunities at an early stage, take a position, address issues and make decisions. For 2023, the Communications Trend Radar identifies five key trends for corporate communications: State Revival, Scarcity Management, Unimagination, Parallel Worlds, Augemented Workflows. KW - public relation KW - trend KW - country KW - stakeholders KW - bottleneck KW - resilience KW - artificial intelligence KW - virtual reality Y1 - 2023 UR - https://hdl.handle.net/10419/270993 U6 - https://doi.org/10419/270993 SN - 2749-893X VL - 17 PB - Academic Society for Management & Communication CY - Leipzig ER -