TY  - JOUR
A1  - Weinbach, Christine
T1  - Moral person categories as a transformational mechanism in political service relations: The example of job centre interaction
JF  - Zeitschrift für Soziologie
N2  - The present article shows, in a case study, how basic problems of interactions in Job Centres are shaped by expectations deriving from the social levels of organization and interaction and can be solved by a specific modification of the person category of the good customer. This client is categorized as a customer with the will to be willing: By wanting what the Job Center staff wants him or her to want and by accommodating to the contingent goals of political discourse and public administration as much as possible she or he enables the interaction to transform organizational and interactional expectations into addressable expectations. In this way he or she constitutes a vital link within the managerial guidance system of a modern labor administration.
KW  - Labor Administration
KW  - Managerialism
KW  - Political Inclusion
KW  - Social Differentiation
KW  - Level Differentiation
KW  - Person Categories
KW  - Conversation Analysis
Y1  - 2014
SN  - 0340-1804
VL  - 43
IS  - 2
SP  - 150
EP  - 166
PB  - Lucius & Lucius
CY  - Stuttgart
ER  - 
TY  - JOUR
A1  - Kupetz, Maxi
T1  - Empathy displays as interactional achievements-Multimodal and sequential aspects
JF  - Journal of pragmatics : an interdisciplinary journal of language studies
KW  - Empathy
KW  - Understanding
KW  - Affectivity
KW  - Conversation Analysis
KW  - Interactional Linguistics
KW  - Multimodality
Y1  - 2014
U6  - https://doi.org/10.1016/j.pragma.2013.11.006
SN  - 0378-2166
SN  - 1879-1387
VL  - 61
SP  - 4
EP  - 34
PB  - Elsevier
CY  - Amsterdam
ER  -