TY - JOUR A1 - Krasnova, Hanna A1 - Veltri, Natasha F. A1 - Spengler, Klaus A1 - Günther, Oliver T1 - "Deal of the Day" Platforms what drives Consumer loyalty? JF - Business & information systems engineering : the international journal of Wirtschaftsinformatik N2 - "Deal of the Day" (DoD) platforms have quickly become popular by offering savings on local services, products and vacations. For merchants, these platforms represent a new marketing channel to advertise their products and services and attract new customers. DoD platform providers, however, struggle to maintaining a stable market share and profitability, because entry and switching costs are low. To sustain a competitive market position, DoD providers are looking for ways to build a loyal customer base. However, research examining the determinants of user loyalty in this novel context is scarce. To fill this gap, this study employs Grounded Theory methodology to develop a conceptual model of customer loyalty to a DoD provider. In the next step, qualitative insights are enriched and validated using quantitative data from a survey of 202 DoD users. The authors find that customer loyalty is in large part driven by monetary incentives, but can be eroded if impressions from merchant encounters are below expectations. In addition, enhancing the share of deals relevant for consumers, i.e. signal-to-noise ratio, and mitigating perceived risks of a transaction emerge as challenges. Beyond theoretical value, the results offer practical insights into how customer loyalty to a DoD provider can be promoted. KW - Deal of the Day KW - Loyalty KW - Grounded theory KW - Structural equation modeling Y1 - 2013 U6 - https://doi.org/10.1007/s12599-013-0268-2 SN - 1867-0202 VL - 5 IS - 3 SP - 165 EP - 177 PB - Springer CY - Heidelberg ER - TY - JOUR A1 - Krause, Hannes-Vincent A1 - Große Deters, Fenne A1 - Baumann, Annika A1 - Krasnova, Hanna T1 - Active social media use and its impact on well-being BT - an experimental study on the effects of posting pictures on Instagram JF - Journal of computer-mediated communication : a journal of the International Communication Association N2 - Active use of social networking sites (SNSs) has long been assumed to benefit users' well-being. However, this established hypothesis is increasingly being challenged, with scholars criticizing its lack of empirical support and the imprecise conceptualization of active use. Nevertheless, with considerable heterogeneity among existing studies on the hypothesis and causal evidence still limited, a final verdict on its robustness is still pending. To contribute to this ongoing debate, we conducted a week-long randomized control trial with N = 381 adult Instagram users recruited via Prolific. Specifically, we tested how active SNS use, operationalized as picture postings on Instagram, affects different dimensions of well-being. The results depicted a positive effect on users' positive affect but null findings for other well-being outcomes. The findings broadly align with the recent criticism against the active use hypothesis and support the call for a more nuanced view on the impact of SNSs.
Lay Summary Active use of social networking sites (SNSs) has long been assumed to benefit users' well-being. However, this established assumption is increasingly being challenged, with scholars criticizing its lack of empirical support and the imprecise conceptualization of active use. Nevertheless, with great diversity among conducted studies on the hypothesis and a lack of causal evidence, a final verdict on its viability is still pending. To contribute to this ongoing debate, we conducted a week-long experimental investigation with 381 adult Instagram users. Specifically, we tested how posting pictures on Instagram affects different aspects of well-being. The results of this study depicted a positive effect of posting Instagram pictures on users' experienced positive emotions but no effects on other aspects of well-being. The findings broadly align with the recent criticism against the active use hypothesis and support the call for a more nuanced view on the impact of SNSs on users. KW - social networking sites KW - social media KW - Instagram KW - well-being KW - experiment KW - randomized control trial Y1 - 2022 U6 - https://doi.org/10.1093/jcmc/zmac037 SN - 1083-6101 VL - 28 IS - 1 PB - Oxford Univ. Press CY - Oxford ER - TY - GEN A1 - Benlian, Alexander A1 - Wiener, Martin A1 - Cram, W. Alec A1 - Krasnova, Hanna A1 - Maedche, Alexander A1 - Mohlmann, Mareike A1 - Recker, Jan A1 - Remus, Ulrich T1 - Algorithmic management BT - Bright and dark sides, practical implications, and research opportunities T2 - Zweitveröffentlichungen der Universität Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe T3 - Zweitveröffentlichungen der Universität Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe - 174 Y1 - 0202 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-607112 SN - 2363-7005 SN - 1867-0202 SN - 1867-5808 IS - 6 ER - TY - JOUR A1 - Benlian, Alexander A1 - Wiener, Martin A1 - Cram, W. Alec A1 - Krasnova, Hanna A1 - Maedche, Alexander A1 - Mohlmann, Mareike A1 - Recker, Jan A1 - Remus, Ulrich T1 - Algorithmic management BT - bright and dark sides, practical implications, and research opportunities JF - Business and information systems engineering Y1 - 2022 U6 - https://doi.org/10.1007/s12599-022-00764-w SN - 2363-7005 SN - 1867-0202 VL - 64 IS - 6 SP - 825 EP - 839 PB - Springer Gabler CY - Wiesbaden ER - TY - CHAP A1 - Abramova, Olga A1 - Gladkaya, Margarita A1 - Krasnova, Hanna T1 - An unusual encounter with oneself BT - exploring the impact of self-view on online meeting outcomes T2 - ICIS 2021: IS and the future of work N2 - Helping overcome distance, the use of videoconferencing tools has surged during the pandemic. To shed light on the consequences of videoconferencing at work, this study takes a granular look at the implications of the self-view feature for meeting outcomes. Building on self-awareness research and self-regulation theory, we argue that by heightening the state of self-awareness, self-view engagement depletes participants’ mental resources and thereby can undermine online meeting outcomes. Evaluation of our theoretical model on a sample of 179 employees reveals a nuanced picture. Self-view engagement while speaking and while listening is positively associated with self-awareness, which, in turn, is negatively associated with satisfaction with meeting process, perceived productivity, and meeting enjoyment. The criticality of the communication role is put forward: looking at self while listening to other attendees has a negative direct and indirect effect on meeting outcomes; however, looking at self while speaking produces equivocal effects. Y1 - 2021 UR - https://aisel.aisnet.org/icis2021/is_future_work/is_future_work/16 PB - AIS Electronic Library (AISeL) CY - [Erscheinungsort nicht ermittelbar] ER - TY - JOUR A1 - Wenninger, Helena Eva A1 - Cheung, Christy M. K. A1 - Krasnova, Hanna T1 - College-aged users behavioral strategies to reduce envy on social networking sites BT - A cross-cultural investigation JF - Computers in human behavior N2 - Social networking sites (SNSs) are central to social interaction and information sharing in the digital age. However, consuming social information on SNSs invites social upward comparisons with highly socially desirable profile representations, which easily elicits envy in users and leads to unfavorable behaviors on SNSs. This in turn can erode the subjective well-being of users and the sustainability of the SNS platform. Therefore, this paper seeks to develop a better theoretical understanding of how users respond to envy on SNSs. We review literature on envy in offline interactions to derive three behavioral strategies to reduce envy, which we then transfer to the SNS context (self-enhancement, gossiping, and discontinuous intention). Further, we propose a research model and examine how culture, specifically individualism-collectivism, affects the relationship between envy on an SNS and the three strategies. We empirically test the variance-based structural equation model through survey data collected of Facebook users from Germany and Hong Kong. Our findings provide first insights into the link between envy on SNSs, related behavioral strategies and the moderating role of individualism for self-enhancement. KW - Envy on SNSs KW - Social networking sites KW - Facebook KW - Behavioral strategies to reduce SNS-Induced envy KW - Culture KW - User behaviors Y1 - 2019 U6 - https://doi.org/10.1016/j.chb.2019.02.025 SN - 0747-5632 SN - 1873-7692 VL - 97 SP - 10 EP - 23 PB - Elsevier CY - Oxford ER - TY - CHAP A1 - Krasnova, Hanna A1 - Gundlach, Jana A1 - Baumann, Annika T1 - Coming back for more BT - the effect of news feed serendipity on social networking site sage T2 - PACIS 2022 proceedings N2 - Recent spikes in social networking site (SNS) usage times have launched investigations into reasons for excessive SNS usage. Extending research on social factors (i.e., fear of missing out), this study considers the News Feed setup. More specifically, we suggest that the order of the News Feed (chronological vs. algorithmically assembled posts) affects usage behaviors. Against the background of the variable reward schedule, this study hypothesizes that the different orders exert serendipity differently. Serendipity, termed as unexpected lucky encounters with information, resembles variable rewards. Studies have evidenced a relation between variable rewards and excessive behaviors. Similarly, we hypothesize that order-induced serendipitous encounters affect SNS usage times and explore this link in a two-wave survey with an experimental setup (users using either chronological or algorithmic News Feeds). While theoretically extending explanations for increased SNS usage times by considering the News Feed order, practically the study will offer recommendations for relevant stakeholders. Y1 - 2022 UR - https://aisel.aisnet.org/pacis2022/271 SN - 9781958200018 PB - AIS Electronic Library (AISeL) CY - [Erscheinungsort nicht ermittelbar] ER - TY - CHAP A1 - Risius, Marten A1 - Baumann, Annika A1 - Krasnova, Hanna T1 - Developing a new paradigm BT - introducing the intention-behaviour gap to the privacy paradox phenomenon T2 - Proceedings of the 28th European Conference on Information Systems (ECIS) : ECIS 2020 Research Papers N2 - Internet users commonly agree that it is important for them to protect their personal data. However, the same users readily disclose their data when requested by an online service. The dichotomy between privacy attitude and actual behaviour is commonly referred to as the “privacy paradox”. Over twenty years of research were not able to provide one comprehensive explanation for the paradox and seems even further from providing actual means to overcome the paradox. We argue that the privacy paradox is not just an instantiation of the attitude-behaviour gap. Instead, we introduce a new paradigm explaining the paradox as the result of attitude-intention and intentionbehaviour gaps. Historically, motivational goal-setting psychologists addressed the issue of intentionbehaviour gaps in terms of the Rubicon Model of Action Phases and argued that commitment and volitional strength are an essential mechanism that fuel intentions and translate them into action. Thus, in this study we address the privacy paradox from a motivational psychological perspective by developing two interventions on Facebook and assess whether the 287 participants of our online experiment actually change their privacy behaviour. The results demonstrate the presence of an intentionbehaviour gap and the efficacy of our interventions in reducing the privacy paradox. KW - privacy paradox KW - intention-behaviour gap KW - attitude-behaviour gap KW - commitment KW - rubicon model KW - social media Y1 - 2020 UR - https://aisel.aisnet.org/ecis2020_rp/150 UR - https://www.researchgate.net/publication/341507497_Developing_a_New_Paradigm_Introducing_the_Intention-Behaviour_Gap_to_the_Privacy_Paradox_Phenomenon/link/5ec4a1c892851c11a8778d3f/download?_tp=eyJjb250ZXh0Ijp7InBhZ2UiOiJwdWJsaWNhdGlvbiIsInByZXZpb3VzUGFnZSI6bnVsbH19 PB - AIS Electronic Library (AISeL) CY - [Erscheinungsort nicht ermittelbar] ER - TY - CHAP A1 - Krasnova, Hanna A1 - große Deters, Fenne A1 - Gladkaya, Margarita T1 - Examining social media as a driver of perfectionism T2 - PACIS 2021 proceedings N2 - Perfectionism is a personality disposition characterized by setting extremely high performance-standards coupled with critical self-evaluations. Often conceived as positive, perfectionism can yield not only beneficial but also deleterious outcomes ranging from anxiety to burnout. In this proposal, we set out to investigate the role of the technology and, particularly, social media in individuals’ strivings for perfection. We lay down theoretical bases for the possibility that social media plays a role in the development of perfectionism. To empirically test the hypothesized relationship, we propose a comprehensive study design based on the experience sampling method. Lastly, we provide an overview of the planned analysis and future steps. Y1 - 2021 UR - https://aisel.aisnet.org/pacis2021/260 SN - 978-1-7336325-7-7 PB - AIS Electronic Library (AISeL) CY - [Erscheinungsort nicht ermittelbar] ER - TY - CHAP A1 - Gundlach, Jana A1 - Köster, Antonia A1 - Krasnova, Hanna A1 - Tarafdar, Monideepa T1 - How messy is your news feed BT - perceived disorder as a novel stressor T2 - Proceedings of the 28th European Conference on Information Systems (ECIS) : ECIS 2020 Research Papers N2 - Social Networking Sites (SNSs) are pervasive in our daily lives. However, emerging reports suggest that people are increasingly dissatisfied with their experience of SNSs News Feeds. Motivated by the cognitive load theory, the paper postulates that arrangement and presentation of information are important constituents of one’s Facebook News Feed experience. Integrating these factors into the novel concept of ‘perceived disorder’, this paper hypothesizes that the perception of disorder elicited by the Facebook News Feed plays an important role in causing discontinuance intentions. Drawing on the Stressor-Strain-Outcome Model, we suggest that perceived disorder leads to SNS discontinuance intention and is partially mediated by SNS fatigue. The paper uses the responses of 268 Facebook users to investigate these relationships and introduces perceived disorder as a novel stressor. Besides adding to the existing body of literature, these insights are of relevance to internet service providers, policy makers and SNS users. Y1 - 2020 UR - https://aisel.aisnet.org/ecis2020_rp/101 PB - AIS Electronic Library (AISeL) CY - [Erscheinungsort nicht ermittelbar] ER -