TY  - JOUR
A1  - Marienfeldt, Justine
T1  - Three paths to e-service availability
BT  - a fuzzy set qualitative comparative analysis among the EU member states
JF  - International journal of public sector management
N2  - Purpose This study aims to explore under which institutional and organizational conditions the national e-government reform efforts of EU member states lead to very high availability of e-services. Design/methodology/approach Following e-government literature of information systems and public administration research, this study applies an analytical framework encompassing characteristics of the national politico-administrative system (state structure, government capacity, managerial innovation orientation and civil service system) to understand why a common policy framework does not lead to convergence but great variety in the degree of e-service availability. A comparative case study approach using fuzzy set qualitative comparative analysis (fsQCA) is applied to systematically compare e-service availability in the former 28 EU member states. Findings Three configurations of sufficient conditions are identified: government capacity in conjunction with either bureaucratic human resource practices, centralized state structure or managerial innovation orientation. Three country clusters are derived: effective bureaucrats, effective centralists and effective managers. Originality/value The results demonstrate the importance of administrative effectiveness for the digital transformation. Rather than mimicking best practices, countries are advised to learn from better performing countries that are most similar in terms of institutional and organizational characteristics of the politico-administrative system.
KW  - E-government
KW  - E-services
KW  - Digital government
KW  - Government effectiveness
KW  - Comparative case study
KW  - Qualitative comparative analysis
Y1  - 2021
U6  - https://doi.org/10.1108/IJPSM-12-2020-0325
SN  - 0951-3558
SN  - 1758-6666
VL  - 34
IS  - 7
SP  - 783
EP  - 798
PB  - Emerald
CY  - Bingley
ER  - 
TY  - JOUR
A1  - Kuhlmann, Sabine
A1  - Bogumil, Jörg
T1  - The Digitalisation of Local Public Services
BT  - Evidence from the German Case
JF  - The Future of Local Self-Government : European Trends in Autonomy, Innovations and Central-Local Relations
N2  - The digital transformation of the local public sector is an important step towards making local service delivery more citizen-centred and user-oriented. The state of digitalisation in public administration in Germany is, however, well behind the far-reaching hopes associated with this modernisation theme. This chapter will explore the question as to what extent digital tools have been introduced in German local governments, more specifically in local one-stop shops (Bürgerämter), which hurdles local actors face when coping with the digital transformation, and which tools impact on citizens and local employees as well as have unintended effects and dysfunctionalities so far. A comprehensive and standardised survey amongst mayors and heads of staff councils in German municipalities as well as citizens and employees’ surveys and case studies will form the empirical basis of this chapter.
KW  - Digitalisation
KW  - One-stop shop
KW  - Public administration
KW  - E-services
KW  - E-government
Y1  - 2021
SN  - 978-3-030-56058-4
SN  - 978-3-030-56059-1
U6  - https://doi.org/10.1007/978-3-030-56059-1_8
SP  - 101
EP  - 113
PB  - Springer
CY  - Cham
ER  -