@misc{DebreDijkstra2021, author = {Debre, Maria Josepha and Dijkstra, Hylke}, title = {Immune to COVID?}, publisher = {London School of Economics and Political Science}, address = {London}, year = {2021}, language = {en} } @incollection{Dumas2021, author = {Dumas, Beno{\^i}t Paul}, title = {Reforms of school supervision in the German L{\"a}nder}, series = {The future of local self-government}, booktitle = {The future of local self-government}, editor = {Bergstr{\"o}m, Tomas and Franzke, Jochen and Kuhlmann, Sabine and Wayenberg, Ellen}, publisher = {Palgrave Macmillan}, address = {Cham}, isbn = {978-3-030-56058-4}, doi = {10.1007/978-3-030-56059-1_19}, pages = {257 -- 273}, year = {2021}, abstract = {While school supervision structures in the German L{\"a}nder were extensively reformed during the last decades, systematic analyses of these reforms are missing. This chapter contributes to this research gap by providing an overview of the implemented reforms of school supervision structures in the German L{\"a}nder. The effects of these reforms are analysed in order to answer the question of whether a convergence of school supervision systems is a result of these reforms. In a first step, a distinction is made to identify system-changing reforms. Although a decrease of the number or a concentration on one school supervision system is not a result of the analysis, it is argued that there is a convergence of school supervision structures, as a clear trend against school supervision systems with lower school supervisory boards can be observed.}, language = {en} } @techreport{Franzke2021, author = {Franzke, Jochen}, title = {Das Zusammenwirken der Ortsbeir{\"a}te mit der Stadtverwaltung und der Stadtverordnetenversammlung}, editor = {Landeshauptstadt Potsdam, Oberb{\"u}rgermeister}, publisher = {Landeshauptstadt Potsdam}, address = {Potsdam}, pages = {27}, year = {2021}, language = {de} } @misc{Kiefer2021, type = {Master Thesis}, author = {Kiefer, Farina}, title = {‚Wir' und ‚die Anderen' - Konstruktionen des Liberalismus und ihre Wirkungen auf die Politik der Europ{\"a}ischen Union}, doi = {10.25932/publishup-51597}, url = {http://nbn-resolving.de/urn:nbn:de:kobv:517-opus4-515975}, school = {Universit{\"a}t Potsdam}, pages = {ii, 90, XLIV}, year = {2021}, abstract = {Die aktuelle Politik der Europ{\"a}ischen Union hat im Umgang mit fl{\"u}chtenden Menschen das Mittelmeer in ein Massengrab verwandelt. Dass auch im Jahr 2021 t{\"a}glich Menschen an den EU-Außengrenzen sterben h{\"a}ngt dabei mit dem Ausbau von Sicherheitsmechanismen zum Zweck eines verst{\"a}rkten Grenzschutzes zusammen. Durch Sicherheitsmechanismen wie bspw. den Ausbau von Frontex und die elektronische Erfassung von Ein- und Ausreisedaten schottet sich die EU dabei immer weiter ab w{\"a}hrend gleichzeitig die Thematik der Flucht und Migration eine zunehmende ‚Versicherheitlichung' erf{\"a}hrt. Die vorliegende Arbeit geht davon aus, dass die Grundz{\"u}ge der Versicherheitlichung von Flucht und Migration bereits im liberalen Staatsverst{\"a}ndnis der EU angelegt sind. Mithilfe einer foucaultschen Diskursanalyse hinterfragt die Arbeit daher die historisch entstandenen und im Liberalismus inbegriffenen Vorannahmen {\"u}ber nicht-europ{\"a}ische Menschen und deren Fortentwicklung in die heutigen Politiken der EU. Dabei geht die Arbeit einerseits der Frage nach, wie sich die zunehmende Versicherheitlichung der Migration und der damit verbundene Umgang mit Nicht-Europ{\"a}er*innen an den EU-Außengrenzen erkl{\"a}ren l{\"a}sst. Vertieft wird gefragt, inwieweit sich die konstruierten Wissensmuster {\"u}ber das europ{\"a}ische ‚wir' und die nicht-europ{\"a}ischen ‚Anderen' aus dem Liberalismus in der heutigen EU-Politik wiederfinden. Auf Basis der Werke Michel Foucaults f{\"u}hrt die Arbeit in die Entwicklung liberaler Staatlichkeit seit dem 17. Jahrhundert ein. Erg{\"a}nzt werden diese Darstellungen um eine postkoloniale Perspektive, die eine Darstellung des liberalen Denkens {\"u}ber das europ{\"a}ische ‚Außen' vermittelt. Gemeinsam legen diese beiden Perspektiven die Strukturen liberalen Denkens offen, die im sp{\"a}teren Verlauf der Analyse in aktuellen EU-Dokumenten wiedererkannt werden. Als Analysedokumente dienen dabei sechs von der EU ver{\"o}ffentlichte Agenden, Verordnungen und Strategien, die die thematische Schnittstelle zwischen Sicherheit und Migration umfassen. Die Ergebnisse zeigen, dass sich ein ‚Othering' - die historisch entstandene Gruppenbildung des homogen begriffenen europ{\"a}ischen ‚Wirs' gegen{\"u}ber den nicht-europ{\"a}ischen ‚Anderen' - in der heutigen Politik der EU an deren Außengrenzen reproduziert. Das im 17. Jahrhundert entstandene Sicherheitsdenken des liberalen Staates wird {\"u}ber die Reproduktion bestimmter Wissensmuster in Form von ‚Stories' auf die heutigen EU-Außengrenzen {\"u}bertragen. Nach ‚innen' handelt die EU dabei nach einem Grundsatz der ‚gemeinsamen St{\"a}rke' der europ{\"a}ischen Staaten bzw. der EU-Mitgliedstaaten, w{\"a}hrend nach ‚außen' eine zweckrationale Kooperation mit Drittstaaten verfolgt wird. Statt um die Wahrung von Menschenleben geht es damals wie heute v.a. um den Vorteil Europas bzw. der EU. Von diesen Ergebnissen ausgehend wird die Zunahme der Versicherheitlichung von Flucht und Migration an den EU-Außengrenzen durch die Reproduktion des geschichtlich entstandenen Sicherheitsdenkens erkl{\"a}rt.}, language = {de} } @article{KuhlmannHellstromRambergetal.2021, author = {Kuhlmann, Sabine and Hellstrom, Mikael and Ramberg, Ulf and Reiter, Renate}, title = {Tracing divergence in crisis governance}, series = {International review of administrative sciences : an international journal of comparative public administration}, volume = {87}, journal = {International review of administrative sciences : an international journal of comparative public administration}, number = {3}, publisher = {Sage Publ.}, address = {London}, issn = {0020-8523}, doi = {10.1177/0020852320979359}, pages = {556 -- 575}, year = {2021}, abstract = {This cross-country comparison of administrative responses to the COVID-19 pandemic in France, Germany and Sweden is aimed at exploring how institutional contexts and administrative cultures have shaped strategies of problem-solving and governance modes during the pandemic, and to what extent the crisis has been used for opportunity management. The article shows that in France, the central government reacted determinedly and hierarchically, with tough containment measures. By contrast, the response in Germany was characterized by an initial bottom-up approach that gave way to remarkable federal unity in the further course of the crisis, followed again by a return to regional variance and local discretion. In Sweden, there was a continuation of 'normal governance' and a strategy of relying on voluntary compliance largely based on recommendations and less - as in Germany and France - on a strategy of imposing legally binding regulations. The comparative analysis also reveals that relevant stakeholders in all three countries have used the crisis as an opportunity for changes in the institutional settings and administrative procedures. Points for practitioners COVID-19 has shown that national political and administrative standard operating procedures in preparation for crises are, at best, partially helpful. Notwithstanding the fact that dealing with the unpredictable is a necessary part of crisis management, a need to further improve the institutional preparedness for pandemic crises in all three countries examined here has also become clear. This should be done particularly by way of shifting resources to the health and care sectors, strengthening the decentralized management of health emergencies, stocking and/or self-producing protection material, assessing the effects of crisis measures, and opening the scientific discourse to broader arenas of experts.}, language = {en} } @article{Rothermel2021, author = {Rothermel, Ann-Kathrin}, title = {Gender at the crossroads}, series = {Critical studies on terrorism}, volume = {15}, journal = {Critical studies on terrorism}, number = {3}, publisher = {Routledge, Taylor \& Francis Group}, address = {London [u.a.]}, issn = {1753-9153}, doi = {10.1080/17539153.2021.1969061}, pages = {533 -- 558}, year = {2021}, abstract = {Since the early 2000s, the United Nations (UN) global counterterrorism architecture has seen significant changes towards increased multilateralism, a focus on prevention, and inter-institutional coordination across the UN's three pillars of work. Throughout this reform process, gender aspects have increasingly become presented as a "cross-cutting" theme. In this article, I investigate the role of gender in the UN's counterterrorism reform process at the humanitarian-development-peace nexus, or "triple nexus", from a feminist institutionalist perspective. I conduct a feminist discourse analysis of the counterterrorism discourses of three UN entities, which represent the different UN pillars of peace and security (DPO), development (UNDP), and humanitarianism and human rights (OHCHR). The article examines the role of gender in the inter-institutional reform process by focusing on the changes, overlaps and differences in the discursive production of gender in the entities' counterterrorism agendas over time and in two recent UN counterterrorism conferences. I find that gendered dynamics of nested newness and institutional layering have played an essential role both as a justification for the involvement of individual entities in counterterrorism and as a vehicle for inter-institutional cooperation and struggle for discursive power.}, language = {en} } @incollection{Streck2021, author = {Streck, Charlotte}, title = {From laggards to leaders}, series = {Frontiers in international environmental law : doceans and climate challenges : essays in honour of David Freestone}, booktitle = {Frontiers in international environmental law : doceans and climate challenges : essays in honour of David Freestone}, editor = {Barnes, Richard and Long, Ron{\´a}n}, publisher = {Brill Nijhoff}, address = {Leiden}, isbn = {978-90-04-37287-0}, doi = {10.1163/9789004372887_004}, pages = {75 -- 105}, year = {2021}, abstract = {The 2015 Paris Agreement on climate change embraces the participation of non-state actors in a separate governance track - the 'Non-state actor zone for global action' (nazca) - that runs alongside the formal track of unfccc negotiations and the implementation of the Paris Agreement by State Parties through 'nationally determined contributions'. unfccc Secretariat is entrusted with orchestrating non-state global and transnational initiatives, partnerships and networks. The involvement of non-state actors in the implementation of the Paris Agreement helps to address an action gap by countries that are unable or unwilling to implement ambitious ndcs. However, the increased prominence of initiatives driven by non-state actors also increases their direct and indirect influence on processes and rules which raises a number of questions with regards to the legitimacy of action and the democratic deficit of the global climate regime. Balancing legitimacy with effectiveness requires non-state initiatives to ensure transparent and inclusive governance, and accountability towards progress against their goals and pledges. Despite its encouragement towards private initiatives, the Paris Agreement creates surprisingly little regulatory space for non-state actors to gain hold. Neither are there measures that would link ndcs to nazca initiatives, nor are functional requirements such as transparency or reporting extended to non-state initiatives. While the Paris Agreement marks an important step towards harnessing private sector ability and ambition for climate action, more remains to be done to create a truly enabling framework for private action to strive and complement public efforts to address climate change.}, language = {en} } @incollection{Sprinz2021, author = {Sprinz, Detlef F.}, title = {Effectiveness}, series = {Essential concepts of global environmental governance}, booktitle = {Essential concepts of global environmental governance}, editor = {Morin, Jean-Fr{\´e}d{\´e}ric and Orsini, Amandine}, edition = {Second edition}, publisher = {Routledge}, address = {Abingdon}, isbn = {978-0-367-41869-4}, doi = {10.4324/9780367816681-34}, pages = {80 -- 83}, year = {2021}, language = {en} } @incollection{Seyfried2021, author = {Seyfried, Markus}, title = {Bundesrechnungshof}, series = {Handw{\"o}rterbuch des politischen Systems der Bundesrepublik Deutschland}, booktitle = {Handw{\"o}rterbuch des politischen Systems der Bundesrepublik Deutschland}, editor = {Andersen, Uwe and Bogumil, J{\"o}rg and Marschall, Stefan and Woyke, Wichard}, edition = {8., {\"u}berarbeitete und erweiterte Auflage}, publisher = {Springer VS}, address = {Wiesbaden}, isbn = {978-3-658-23665-6}, doi = {10.1007/978-3-658-23666-3_20}, pages = {80 -- 82}, year = {2021}, abstract = {Der Bundesrechnungshof schaut mittlerweile auf eine {\"u}ber 300 j{\"a}hrige Geschichte der Finanzkontrolle zur{\"u}ck (vgl. Engels 2014). Auch wenn Aufgaben und Organisation damaliger Rechenkammern bestenfalls rudiment{\"a}r mit den Einrichtungen moderner Finanzkontrolle vergleichbar sind, so legten sie doch einst deren Grundstein. Heute ist der Bundesrechnungshof eine oberste Bundesbeh{\"o}rde und pr{\"u}ft laut Artikel 114 Abs. 2 GG die „Rechnung sowie die Wirtschaftlichkeit und Ordnungsm{\"a}ßigkeit der Haushalts- und Wirtschaftsf{\"u}hrung des Bundes." Weitere Regelungen f{\"u}r den Bundesrechnungshof finden sich in der Bundeshaushaltsordnung (BHO, hier Teil V Rechnungspr{\"u}fung bis Teil VIII Entlastung, \S\S 88 bis 114) und im Bundesrechnungshofgesetz (BRHG vom 11.07.1985, mit letzter {\"A}nderung vom 05.02.2009).}, language = {de} } @article{HeinzelLiese2021, author = {Heinzel, Mirko Noa and Liese, Andrea}, title = {Managing performance and winning trust}, series = {The review of international organizations}, journal = {The review of international organizations}, publisher = {Springer}, address = {Boston}, issn = {1559-744X}, doi = {10.1007/s11558-021-09414-4}, pages = {625 -- 653}, year = {2021}, abstract = {World Bank evaluations show that recipient performance varies substantially between different projects. Extant research has focused on country-level variables when explaining these variations. This article goes beyond country-level explanations and highlights the role of World Bank staff. We extend established arguments in the literature on compliance with the demands of International Organizations (IOs) and hypothesize that IO staff can shape recipient performance in three ways. First, recipient performance may be influenced by the quality of IO staff monitoring and supervision. Second, the leniency and stringency with which IO staff apply the aid agreement could improve recipient performance. Third, recipient performance may depend on whether IO staff can identify and mobilize supportive interlocutors through their networks in the recipient country. We test these arguments by linking a novel database on the tenure of World Bank task team leaders to projects evaluated between 1986 and 2020. The findings are consistent with the expectation that World Bank staff play an important role, but only in investment projects. There is substantial evidence that World Bank staff supervisory ability and country experience are linked to recipient performance in those projects. Less consistent evidence indicates that leniency could matter. These findings imply that World Bank staff play an important role in facilitating implementation of investment projects.}, language = {en} } @incollection{Girnus2021, author = {Girnus, Luisa}, title = {Offen f{\"u}r Gr{\"u}nde - Welcher demokratische Anspruch ist an politische Urteile zu stellen?}, series = {Demokratie im Stresstest}, booktitle = {Demokratie im Stresstest}, editor = {Deichmann, Carl and Partetzke, Marc}, publisher = {Springer VS}, address = {Wiesbaden}, isbn = {978-3-658-33076-7}, doi = {10.1007/978-3-658-33077-4_9}, pages = {147 -- 163}, year = {2021}, abstract = {Demokratie und politische Bildung stehen in einem sich zugewandten Verh{\"a}ltnis. Doch folgt daraus, dass politische Urteile stets demokratisch sein m{\"u}ssen? Der Beitrag diskutiert diese Frage vor dem Hintergrund der derzeitigen Debatte um antidemokratische Bewegungen in der Gesellschaft, der Rolle politischer Bildung als F{\"o}rderin von Demokratie und der individuellen Herausforderung f{\"u}r Lehrpersonen in der Unterrichtspraxis.}, language = {de} } @incollection{Girnus2021, author = {Girnus, Luisa}, title = {Qualitative Inhaltsanalyse}, series = {Handbuch Geschichts- und Politikdidaktik}, booktitle = {Handbuch Geschichts- und Politikdidaktik}, editor = {Weißeno, Georg and Ziegler, B{\´e}atrice}, publisher = {Springer Fachmedien Wiesbaden}, address = {Wiesbaden}, isbn = {978-3-658-29673-5}, doi = {10.1007/978-3-658-29673-5_28-1}, pages = {1 -- 16}, year = {2021}, abstract = {Die qualitative Inhaltsanalyse dient als Auswertungsinstrument f{\"u}r Textmaterial, kann aber auch f{\"u}r die Analyse von Ton- und Bildmaterial genutzt werden. Anders als die quantitative Inhaltsanalyse zielt sie darauf ab, dem Material auch Informationen zu entnehmen, auf die ausschließlich interpretativ geschlossen werden kann. Die qualitative Inhaltsanalyse kn{\"u}pft an die hermeneutische Tradition des Verstehens an. Der Verstehensprozess wird jedoch in einen vordefinierten, theorie- und regelgeleiteten Forschungsablauf gebettet, um dem wissenschaftlichen Anspruch an Systematik und Intersubjektivit{\"a}t nachzukommen.}, language = {de} } @incollection{Girnus2021, author = {Girnus, Luisa}, title = {Europabildung als Dialog {\"u}ber politische Werte}, series = {Europa denken, kommunizieren und erfahren}, booktitle = {Europa denken, kommunizieren und erfahren}, editor = {Vetter, Eva and Lange, Dirk and Wegner, Anke}, publisher = {Wochenschau Verlag}, address = {Frankfurt/M.}, isbn = {978-3-7344-1278-3}, pages = {34 -- 54}, year = {2021}, language = {de} } @article{Debre2021, author = {Debre, Maria Josepha}, title = {Clubs of autocrats}, series = {The review of international organizations}, volume = {17}, journal = {The review of international organizations}, number = {3}, publisher = {Springer}, address = {Boston}, issn = {1559-7431}, doi = {10.1007/s11558-021-09428-y}, pages = {485 -- 511}, year = {2021}, abstract = {While scholars have argued that membership in Regional Organizations (ROs) can increase the likelihood of democratization, we see many autocratic regimes surviving in power albeit being members of several ROs. This article argues that this is the case because these regimes are often members in "Clubs of Autocrats" that supply material and ideational resources to strengthen domestic survival politics and shield members from external interference during moments of political turmoil. The argument is supported by survival analysis testing the effect of membership in autocratic ROs on regime survival between 1946 to 2010. It finds that membership in ROs composed of more autocratic member states does in fact raise the likelihood of regime survival by protecting incumbents against democratic challenges such as civil unrest or political dissent. However, autocratic RO membership does not help to prevent regime breakdown due to autocratic challenges like military coups, potentially because these types of threats are less likely to diffuse to other member states. The article thereby adds to our understanding of the limits of democratization and potential reverse effects of international cooperation, and contributes to the literature addressing interdependences of international and domestic politics in autocratic regimes.}, language = {en} } @incollection{Franzke2021, author = {Franzke, Jochen}, title = {Land Brandenburg}, series = {Handw{\"o}rterbuch des politischen Systems der Bundesrepublik Deutschland}, booktitle = {Handw{\"o}rterbuch des politischen Systems der Bundesrepublik Deutschland}, editor = {Andersen, Uwe and Bogumil, J{\"o}rg and Marschall, Stefan and Woyke, Wichard}, publisher = {Springer VS}, address = {Wiesbaden}, isbn = {978-3-658-23665-6}, doi = {10.1007/978-3-658-23666-3_72}, pages = {518 -- 525}, year = {2021}, abstract = {Das {\"u}ber 860 Jahre alte deutsche Land BB liegt im Nordosten Ds zwischen Elbe und Oder. Es umschließt die Bundeshauptstadt BE, die als Einheitsgemeinde zugleich ein eigenes Land bildet. Potsdam als Landeshauptstadt ist mit 176.000 E. die gr{\"o}ßte Stadt in BB. Mit 29.482 qkm (8,3 \% von D) z{\"a}hlt die Mark zu den fl{\"a}chenreichsten Bundesl{\"a}ndern.}, language = {de} } @incollection{FranzkeKuhlmann2021, author = {Franzke, Jochen and Kuhlmann, Sabine}, title = {German local authorities coping with the Covid-19 pandemic}, series = {L' administration locale face {\`a} la crise sanitaire}, booktitle = {L' administration locale face {\`a} la crise sanitaire}, publisher = {{\´E}ditions Le Moniteur}, address = {Antony}, isbn = {9782281134964}, pages = {257 -- 272}, year = {2021}, language = {en} } @article{BacciniHeinzelKoenigArchibugi2021, author = {Baccini, Leonardo and Heinzel, Mirko and Koenig-Archibugi, Mathias}, title = {The social construction of global health priorities}, series = {International studies quarterly}, volume = {66}, journal = {International studies quarterly}, number = {1}, publisher = {Oxford University Press}, address = {Oxford}, issn = {0020-8833}, doi = {10.1093/isq/sqab092}, pages = {15}, year = {2021}, abstract = {Donors of development assistance for health typically provide funding for a range of disease focus areas, such as maternal health and child health, malaria, HIV/AIDS, and other infectious diseases. But funding for each disease category does not match closely its contribution to the disability and loss of life it causes and the cost-effectiveness of interventions. We argue that peer influences in the social construction of global health priorities contribute to explaining this misalignment. Aid policy-makers are embedded in a social environment encompassing other donors, health experts, advocacy groups, and international officials. This social environment influences the conceptual and normative frameworks of decision-makers, which in turn affect their funding priorities. Aid policy-makers are especially likely to emulate decisions on funding priorities taken by peers with whom they are most closely involved in the context of expert and advocacy networks. We draw on novel data on donor connectivity through health IGOs and health INGOs and assess the argument by applying spatial regression models to health aid disbursed globally between 1990 and 2017. The analysis provides strong empirical support for our argument that the involvement in overlapping expert and advocacy networks shapes funding priorities regarding disease categories and recipient countries in health aid.}, language = {en} } @incollection{Haenel2021, author = {H{\"a}nel, Hilkje C.}, title = {Epistemic injustice and recognition theory: what we owe to refugees}, series = {Migration, recognition and critical theory}, volume = {21}, booktitle = {Migration, recognition and critical theory}, editor = {Schweiger, Gottfried}, publisher = {Springer}, address = {Cham}, isbn = {978-3-030-72731-4}, doi = {10.1007/978-3-030-72732-1_12}, pages = {257 -- 282}, year = {2021}, abstract = {This paper starts from the premise that Western states are connected to some of the harms refugees suffer from. It specifically focuses on the harm of acts of misrecognition and its relation to epistemic injustice that refugees suffer from in refugee camps, in detention centers, and during their desperate attempts to find refuge. The paper discusses the relation between hermeneutical injustice and acts of misrecognition, showing that these two phenomena are interconnected and that acts of misrecognition are particularly damaging when (a) they stretch over different contexts, leaving us without or with very few safe spaces, and (b) they dislocate us, leaving us without a community to turn to. The paper then considers the ways in which refugees experience acts of misrecognition and suffer from hermeneutical injustice, using the case of unaccompanied children at the well-known and overcrowded camp Moria in Greece, the case of unsafe detention centers in Libya, and the case of the denial to assistance on the Mediterranean and the resulting pushbacks from international waters to Libya as well as the preventable drowning of refugees in the Mediterranean to illustrate the arguments. Finally, the paper argues for specific duties toward refugees that result from the prior arguments on misrecognition and hermeneutical injustice.}, language = {en} } @article{FischerHeubergerHeine2021, author = {Fischer, Caroline and Heuberger, Moritz and Heine, Moreen}, title = {The impact of digitalization in the public sector}, series = {Der moderne Staat}, volume = {14}, journal = {Der moderne Staat}, number = {1}, publisher = {Barbara Budrich}, address = {Leverkusen-Opladen}, issn = {1865-7192}, doi = {10.3224/dms.v14i1.13}, pages = {3 -- 23}, year = {2021}, abstract = {The digitalization of public administration is increasingly moving forward. This systematic literature review analyzes empirical studies that explore the impacts of digitalization projects (n=93) in the public sector. Bibliometrically, only a few authors have published several times on this topic so far. Most studies focusing on impact come from the US or China, and are related to Computer Science. In terms of content, the majority of examined articles studies services to citizens, and therefore consider them when measuring impact. A classification of the investigated effects by dimensions of public value shows that the analysis of utilitarian-instrumental values, such as efficiency or performance, is prevalent. More interdisciplinary cooperation is needed to research the impact of digitalization in the public sector. The different dimensions of impact should be linked more closely. In addition, research should focus more on the effects of digitalization within administration.}, language = {en} } @incollection{HeubergerSchwab2021, author = {Heuberger, Moritz and Schwab, Christian}, title = {Challenges of digital service provision for local governments from the citizens' view}, series = {The future of local self-government}, booktitle = {The future of local self-government}, editor = {Bergstr{\"o}m, Tomas and Franzke, Jochen and Kuhlmann, Sabine and Wayenberg, Ellen}, publisher = {Palgrave Macmillan}, address = {Cham}, isbn = {978-3-030-56058-4}, doi = {10.1007/978-3-030-56059-1_9}, pages = {115 -- 130}, year = {2021}, language = {en} }