@phdthesis{Doering2019,
  author    = {D{\"o}ring, Matthias},
  title     = {The public encounter},
  doi       = {10.25932/publishup-50227},
  url       = {http://nbn-resolving.de/urn:nbn:de:kobv:517-opus4-502276},
  school      = {Universit{\"a}t Potsdam},
  pages     = {xi, 115},
  year      = {2019},
  abstract  = {This thesis puts the citizen-state interaction at its center. Building on a comprehensive model incorporating various perspectives on this interaction, I derive selected research gaps. The three articles, comprising this thesis, tackle these gaps. A focal role plays the citizens' administrative literacy, the relevant competences and knowledge necessary to successfully interact with public organizations. The first article elaborates on the different dimensions of administrative literacy and develops a survey instrument to assess these. The second study shows that public employees change their behavior according to the competences that citizens display during public encounters. They treat citizens preferentially that are well prepared and able to persuade them of their application's potential. Thereby, they signal a higher success potential for bureaucratic success criteria which leads to the employees' cream-skimming behavior. The third article examines the dynamics of employees' communication strategies when recovering from a service failure. The study finds that different explanation strategies yield different effects on the client's frustration. While accepting the responsibility and explaining the reasons for a failure alleviates the frustration and anger, refusing the responsibility leads to no or even reinforcing effects on the client's frustration. The results emphasize the different dynamics that characterize the nature of citizen-state interactions and how they establish their short- and long-term outcomes.},
  language  = {en}
}
@article{ChaabeneNegraCapranicaetal.2019,
  author    = {Chaabene, Helmi and Negra, Yassine and Capranica, Laura and Prieske, Olaf and Granacher, Urs},
  title     = {A Needs Analysis of Karate Kumite With Recommendations for Performance Testing and Training},
  series = {Strength and conditioning journal},
  volume    = {41},
  journal   = {Strength and conditioning journal},
  number    = {3},
  publisher = {Lippincott Williams \& Wilkins},
  address   = {Philadelphia},
  issn      = {1524-1602},
  doi       = {10.1519/SSC.0000000000000445},
  pages     = {35 -- 46},
  year      = {2019},
  abstract  = {An effective training program needs to be customized to the specific demands of the redpective sport. Therefore, it is important to conduct a needs analysis to gain information on the unique characteristics of the sport. The objectives of thes review were (A) to conduct a systematic needs analysis of karate kumite and (B) to provide practical recommendations for sport-specific performance testing and training of karate kumite athletes.},
  language  = {en}
}
@article{WrightHarperWachs2019,
  author    = {Wright, Michelle F. and Harper, Bridgette D. and Wachs, Sebastian},
  title     = {The associations between cyberbullying and callous-unemotional traits among adolescents},
  series = {Personality and individual differences : an international journal of research into the structure and development of personality, and the causation of individual differences},
  volume    = {140},
  journal   = {Personality and individual differences : an international journal of research into the structure and development of personality, and the causation of individual differences},
  publisher = {Elsevier},
  address   = {Oxford},
  issn      = {0191-8869},
  doi       = {10.1016/j.paid.2018.04.001},
  pages     = {41 -- 45},
  year      = {2019},
  abstract  = {The aim of the present study was to investigate the potential moderating role of online disinhibition in the associations between adolescents' callous-unemotional traits (callousness, uncaring, unemotional) and anonymous and non-anonymous cyberbullying. To this end, 1047 (49.2\% female) 7th and 8th graders completed questionnaires on their face-to-face bullying, cyberbullying, callous-unemotional traits, and online disinhibition. The findings revealed that increases in uncaring were more associated with self-reported non-anonymous and anonymous cyberbullying at higher levels of online disinhibition. The findings are discussed in the context of the characteristics associated with callous-unemotional traits, and how these characteristics increase adolescents' risk of cyberbullying perpetration. Recommendations are made for tailoring intervention programs to consider adolescents' personality traits.},
  language  = {en}
}