@incollection{GronauWeberWanderetal.2022, author = {Gronau, Norbert and Weber, Edzard and Wander, Paul and Ullrich, Andr{\´e}}, title = {A regional remanufacturing network approach}, series = {Digitization of the work environment for sustainable production}, booktitle = {Digitization of the work environment for sustainable production}, editor = {Plapper, Peter}, publisher = {GITO Verlag}, address = {Berlin}, isbn = {978-3-95545-407-4}, doi = {10.30844/WGAB_2022_8}, pages = {145 -- 170}, year = {2022}, abstract = {Manufacturing companies still have relatively few points of contact with the circular economy. Especially, extending life time of whole products or parts via remanufacturing is an promising approach to reduce waste. However, necessary cost-efficient assessment of the condition of the individual parts is challenging and assessment procedures are technically complex (e.g., scanning and testing procedures). Furthermore, these assessment procedures are usually only available after the disassembly process has been completed. This is where conceptualization, data acquisition and simulation of remanufacturing processes can help. One major constraining aspect of remanufacturing is reducing logistic efforts, since these also have negative external effects on the environment. Thus regionalization is an additional but in the end consequential challenge for remanufacturing. This article aims to fill a gap by providing an regional remanufacturing approach, in particular the design of local remanufacturing chains. Thereby, further focus lies on modeling and simulating alternative courses of action, including feasibility study and eco-nomic assessment.}, language = {en} } @incollection{GronauTeichmannWeber2023, author = {Gronau, Norbert and Teichmann, Malte and Weber, Edzard}, title = {Serious game-based haptic modeling}, series = {Business modeling and software design}, booktitle = {Business modeling and software design}, editor = {Shishkov, Boris}, publisher = {Springer Nature}, address = {Cham}, isbn = {978-3-031-36756-4}, doi = {10.1007/978-3-031-36757-1_3}, pages = {32 -- 55}, year = {2023}, abstract = {The authors propose that while tacit knowledge is a valuable resource for developing new business models, its externalization presents several challenges. One major challenge is that individuals often don't recognize their tacit knowledge resources, while another is the reluctance to share one's knowledge with others. Addressing these challenges, the authors present an application-oriented serious game-based haptic modeling approach for externalize tacit knowledge, which can be used to develop the first versions of business models based on tacit knowledge. Both conceptual and practical design fundamentals are presented based on elaborated theoretical approaches, which were developed with the help of a design science approach. The development of the research process is presented step by step, whereby we focused on the high accessibility of the presented research. Practitioners are presented with guidelines for implementing their serious game projects. Scientists benefit from starting points for their research topics of externalization, internalization, and socialization of tacit knowledge, development of business models, and serious games or gamification. The paper concludes with open research desiderata and questions from the presented research process.}, language = {en} } @inproceedings{KrasnovagrosseDetersGladkaya2021, author = {Krasnova, Hanna and große Deters, Fenne and Gladkaya, Margarita}, title = {Examining social media as a driver of perfectionism}, series = {PACIS 2021 proceedings}, booktitle = {PACIS 2021 proceedings}, publisher = {AIS Electronic Library (AISeL)}, address = {[Erscheinungsort nicht ermittelbar]}, isbn = {978-1-7336325-7-7}, year = {2021}, abstract = {Perfectionism is a personality disposition characterized by setting extremely high performance-standards coupled with critical self-evaluations. Often conceived as positive, perfectionism can yield not only beneficial but also deleterious outcomes ranging from anxiety to burnout. In this proposal, we set out to investigate the role of the technology and, particularly, social media in individuals' strivings for perfection. We lay down theoretical bases for the possibility that social media plays a role in the development of perfectionism. To empirically test the hypothesized relationship, we propose a comprehensive study design based on the experience sampling method. Lastly, we provide an overview of the planned analysis and future steps.}, language = {en} } @inproceedings{RisiusBaumannKrasnova2020, author = {Risius, Marten and Baumann, Annika and Krasnova, Hanna}, title = {Developing a new paradigm}, series = {Proceedings of the 28th European Conference on Information Systems (ECIS) : ECIS 2020 Research Papers}, booktitle = {Proceedings of the 28th European Conference on Information Systems (ECIS) : ECIS 2020 Research Papers}, publisher = {AIS Electronic Library (AISeL)}, address = {[Erscheinungsort nicht ermittelbar]}, year = {2020}, abstract = {Internet users commonly agree that it is important for them to protect their personal data. However, the same users readily disclose their data when requested by an online service. The dichotomy between privacy attitude and actual behaviour is commonly referred to as the "privacy paradox". Over twenty years of research were not able to provide one comprehensive explanation for the paradox and seems even further from providing actual means to overcome the paradox. We argue that the privacy paradox is not just an instantiation of the attitude-behaviour gap. Instead, we introduce a new paradigm explaining the paradox as the result of attitude-intention and intentionbehaviour gaps. Historically, motivational goal-setting psychologists addressed the issue of intentionbehaviour gaps in terms of the Rubicon Model of Action Phases and argued that commitment and volitional strength are an essential mechanism that fuel intentions and translate them into action. Thus, in this study we address the privacy paradox from a motivational psychological perspective by developing two interventions on Facebook and assess whether the 287 participants of our online experiment actually change their privacy behaviour. The results demonstrate the presence of an intentionbehaviour gap and the efficacy of our interventions in reducing the privacy paradox.}, language = {en} } @incollection{GrumGronau2020, author = {Grum, Marcus and Gronau, Norbert}, title = {Adaptable knowledge-driven information systems improving knowledge transfers}, series = {Business modeling and software design : 10th International Symposium, BMSD 2020, Berlin, Germany, July 6-8, 2020, Proceedings}, volume = {391}, booktitle = {Business modeling and software design : 10th International Symposium, BMSD 2020, Berlin, Germany, July 6-8, 2020, Proceedings}, editor = {Shishkov, Boris}, publisher = {Springer International Publishing}, address = {Cham}, isbn = {978-3-030-52305-3}, doi = {10.1007/978-3-030-52306-0_13}, pages = {202 -- 220}, year = {2020}, abstract = {A growing number of business processes can be characterized as knowledge-intensive. The ability to speed up the transfer of knowledge between any kind of knowledge carriers in business processes with AR techniques can lead to a huge competitive advantage, for instance in manufacturing. This includes the transfer of person-bound knowledge as well as externalized knowledge of physical and virtual objects. The contribution builds on a time-dependent knowledge transfer model and conceptualizes an adaptable, AR-based application. Having the intention to accelerate the speed of knowledge transfers between a manufacturer and an information system, empirical results of an experimentation show the validity of this approach. For the first time, it will be possible to discover how to improve the transfer among knowledge carriers of an organization with knowledge-driven information systems (KDIS). Within an experiment setting, the paper shows how to improve the quantitative effects regarding the quality and amount of time needed for an example manufacturing process realization by an adaptable KDIS.}, language = {en} } @incollection{Grum2020, author = {Grum, Marcus}, title = {Managing human and artificial knowledge bearers}, series = {Business modeling and software design : 10th International Symposium, BMSD 2020, Berlin, Germany, July 6-8, 2020, Proceedings}, booktitle = {Business modeling and software design : 10th International Symposium, BMSD 2020, Berlin, Germany, July 6-8, 2020, Proceedings}, editor = {Shishkov, Boris}, publisher = {Springer International Publishing AG}, address = {Cham}, isbn = {978-3-030-52305-3}, doi = {10.1007/978-3-030-52306-0_12}, pages = {182 -- 201}, year = {2020}, abstract = {As part of the digitization, the role of artificial systems as new actors in knowledge-intensive processes requires to recognize them as a new form of knowledge bearers side by side with traditional knowledge bearers, such as individuals, groups, organizations. By now, artificial intelligence (AI) methods were used in knowledge management (KM) for knowledge discovery, for the reinterpreting of information, and recent works focus on the studying of different AI technologies implementation for knowledge management, like big data, ontology-based methods and intelligent agents [1]. However, a lack of holistic management approach is present, that considers artificial systems as knowledge bearers. The paper therefore designs a new kind of KM approach, that integrates the technical level of knowledge and manifests as Neuronal KM (NKM). Superimposing traditional KM approaches with the NKM, the Symbiotic Knowledge Management (SKM) is conceptualized furthermore, so that human as well as artificial kinds of knowledge bearers can be managed as symbiosis. First use cases demonstrate the new KM, NKM and SKM approaches in a proof-of-concept and exemplify their differences.}, language = {en} } @inproceedings{DiazFerreyraShahiTonyetal.2023, author = {Diaz Ferreyra, Nicol{\´a}s Emilio and Shahi, Gautam Kishore and Tony, Catherine and Stieglitz, Stefan and Scandariato, Riccardo}, title = {Regret, delete, (do not) repeat}, series = {Extended abstracts of the 2023 CHI conference on human factors in computing systems}, booktitle = {Extended abstracts of the 2023 CHI conference on human factors in computing systems}, editor = {Schmidt, Albrecht and V{\"a}{\"a}n{\"a}nen, Kaisa and Goyal, Tesh and Kristensson, Per Ola and Peters, Anicia}, publisher = {ACM}, address = {New York, NY}, isbn = {978-1-45039-422-2}, doi = {10.1145/3544549.3585583}, pages = {1 -- 7}, year = {2023}, abstract = {During the outbreak of the COVID-19 pandemic, many people shared their symptoms across Online Social Networks (OSNs) like Twitter, hoping for others' advice or moral support. Prior studies have shown that those who disclose health-related information across OSNs often tend to regret it and delete their publications afterwards. Hence, deleted posts containing sensitive data can be seen as manifestations of online regrets. In this work, we present an analysis of deleted content on Twitter during the outbreak of the COVID-19 pandemic. For this, we collected more than 3.67 million tweets describing COVID-19 symptoms (e.g., fever, cough, and fatigue) posted between January and April 2020. We observed that around 24\% of the tweets containing personal pronouns were deleted either by their authors or by the platform after one year. As a practical application of the resulting dataset, we explored its suitability for the automatic classification of regrettable content on Twitter.}, language = {en} } @incollection{WulffTiberiusMahto2023, author = {Wulff, Markus and Tiberius, Victor and Mahto, Raj V.}, title = {Mapping the intellectual structure of family firm research and proposing a research agenda}, series = {Research handbook on entrepreneurship and innovation in family firms}, booktitle = {Research handbook on entrepreneurship and innovation in family firms}, editor = {Kraus, Sascha and Clauß, Thomas and Kallmuenzer, Andreas}, publisher = {Edward Elgar Publishing}, address = {Cheltenham}, isbn = {978-1-80088-923-1}, doi = {10.4337/9781800889248.00007}, pages = {14 -- 37}, year = {2023}, abstract = {In this chapter, we conduct bibliometric performance analyses and a co-citation analysis on all articles relating to family firms indexed in Scopus and Web of Science and all articles published in the Family Business Review, Journal of Family Business Management, and the Journal of Family Business Strategy. Based on the literature sample of 4,056 articles published between 1960 and 2020 by 3,600 authors in 783 journals and their 175,163 references, we identify the most productive and most cited journals, the most cited authors, and the 25 most cited articles. Our science mapping reveals the agency theory, definitions, entrepreneurship, internationalization, ownership, resources, socioemotional wealth, and succession as the predominant research themes in family firm research. Whereas entrepreneurship explicitly appears in one of the clusters, innovation does not yet. Based on our findings, we propose a research framework and point to several research gaps to be addressed by future research.}, language = {en} } @inproceedings{KocurClausenHofeditzetal.2023, author = {Kocur, Alexander and Clausen, S{\"u}nje and Hofeditz, Lennart and Br{\"u}nker, Felix and Fromm, Jennifer and Stieglitz, Stefan}, title = {Fighting false information}, series = {ECIS 2023 research-in-progress papers}, booktitle = {ECIS 2023 research-in-progress papers}, publisher = {AIS Electronic Library (AISeL)}, address = {[Erscheinungsort nicht ermittelbar]}, pages = {12}, year = {2023}, abstract = {The digital transformation poses challenges for public sector organizations (PSOs) such as the dissemination of false information in social media which can cause uncertainty among citizens and decrease trust in the public sector. Some PSOs already successfully deploy conversational agents (CAs) to communicate with citizens and support digital service delivery. In this paper, we used design science research (DSR) to examine how CAs could be designed to assist PSOs in fighting false information online. We conducted a workshop with the municipality of Kristiansand, Norway to define objectives that a CA would have to meet for addressing the identified false information challenges. A prototypical CA was developed and evaluated in two iterations with the municipality and students from Norway. This research-in-progress paper presents findings and next steps of the DSR process. This research contributes to advancing the digital transformation of the public sector in combating false information problems.}, language = {en} } @inproceedings{AbramovaGladkayaKrasnova2021, author = {Abramova, Olga and Gladkaya, Margarita and Krasnova, Hanna}, title = {An unusual encounter with oneself}, series = {ICIS 2021: IS and the future of work}, booktitle = {ICIS 2021: IS and the future of work}, publisher = {AIS Electronic Library (AISeL)}, address = {[Erscheinungsort nicht ermittelbar]}, year = {2021}, abstract = {Helping overcome distance, the use of videoconferencing tools has surged during the pandemic. To shed light on the consequences of videoconferencing at work, this study takes a granular look at the implications of the self-view feature for meeting outcomes. Building on self-awareness research and self-regulation theory, we argue that by heightening the state of self-awareness, self-view engagement depletes participants' mental resources and thereby can undermine online meeting outcomes. Evaluation of our theoretical model on a sample of 179 employees reveals a nuanced picture. Self-view engagement while speaking and while listening is positively associated with self-awareness, which, in turn, is negatively associated with satisfaction with meeting process, perceived productivity, and meeting enjoyment. The criticality of the communication role is put forward: looking at self while listening to other attendees has a negative direct and indirect effect on meeting outcomes; however, looking at self while speaking produces equivocal effects.}, language = {en} } @inproceedings{HafnerThim2021, author = {Hafner, Julee and Thim, Christof}, title = {Knowledge, innovation and entrepreneurial systems track innovation in organizations}, series = {Proceedings of the 54th Hawaii International Conference on System Sciences}, booktitle = {Proceedings of the 54th Hawaii International Conference on System Sciences}, editor = {Bui, Tung}, publisher = {University of Hawai'i at Manoa, Hamilton Library}, address = {Honolulu, HI}, isbn = {978-0-9981331-4-0}, pages = {5046 -- 5047}, year = {2021}, abstract = {We welcome you to the 54th Hawaii International Conference on System Sciences (HICSS-54) conference. This is the fifth year for the Organizational Learning Minitrack which has had the usual growing pains: two years ago, we added the topic of Unlearning and joined with the Intentional Forgetting Minitrack - as these topics are all organizationally-based knowledge management issues. We proudly bring you the latest research focused on the methods to develop and maintain organizational learning within the Knowledge Innovation and Entrepreneurial Systems Track. The ability to update, change and use current knowledge effectively, especially in light of the ongoing knowledge explosion, can be costly for any organization. Organizations that consider themselves "learning" or "knowledge-based" organizations must develop a competent workforce using KM strategies. Success in organizations involves developing a variety of human factors for changing competencies. With technological change, modification and revisions, many skills require updating for a competitive advantage in the marketplace. The focus on new techniques and insights into how individuals and organizations use their knowledge is our focus for the improvement of organizational learning in this Minitrack.}, language = {en} } @inproceedings{HafnerThim2022, author = {Hafner, Julee and Thim, Christof}, title = {Innovation in organizations: learning, unlearning, and intentional forgetting}, series = {Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS)}, booktitle = {Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS)}, publisher = {University of Hawai'i at Manoa Hamilton Library}, address = {Honolulu, HI}, isbn = {978-099813315-7}, pages = {4784 -- 4785}, year = {2022}, abstract = {We welcome you to the 53rd Hawaii International Conference on System Sciences (HICSS) conference. After joining with Intentional Forgetting Minitrack last year, this is the fourth year of the Organizational Learning Minitrack. We add Unlearning, and Intentional Forgetting to proudly bring you the latest research focused on organizational learning issues within the Knowledge Innovation and Entrepreneurial Systems Track. The ability to update, change and use current knowledge effectively, especially in light of the ongoing knowledge explosion, can be costly for any organization. Organizations that consider themselves "learning" or "knowledge-based" organizations must develop a competent workforce using KM strategies. Success in organizations involves developing a variety of human factors for changing competencies. With technological change, modification and revisions, many skills require updating for a competitive advantage in the marketplace. The focus on new techniques and insights into how individuals and organizations use their knowledge is our focus for the improvement of organizational learning in this Minitrack.}, language = {en} } @techreport{GagrčinSchaetzRakowskietal.2021, author = {Gagrčin, Emilija and Schaetz, Nadja and Rakowski, Niklas and Toth, Roland and Renz, Andr{\´e} and Vladova, Gergana and Emmer, Martin}, title = {We and AI}, publisher = {Weizenbaum Institute for the Networked Society - the German Internet}, address = {Berlin}, doi = {10.34669/wi/1}, pages = {70}, year = {2021}, language = {en} } @incollection{MishraVladova2021, author = {Mishra, Vidisha and Vladova, Gergana}, title = {It's personal}, series = {The fourth industrial revolution and its impact on ethics}, booktitle = {The fourth industrial revolution and its impact on ethics}, editor = {Miller, Katharina and Wendt, Karen}, publisher = {Springer}, address = {Cham}, isbn = {978-3-030-57019-4}, doi = {10.1007/978-3-030-57020-0_12}, pages = {151 -- 158}, year = {2021}, abstract = {The new technologies of the Fourth Industrial Revolution (4IR) are disrupting traditional models of work and learning. While the impact of digitalization on education was already a point of serious deliberation, the COVID-19 pandemic has expedited ongoing transitions. With 90\% of the world's student population having been impacted by national lockdowns—online learning has gone from being a luxury to a necessity, in a context where around 3.6 billion people are offline. As the impacts of the 4IR unfold alongside the current crisis, it is not enough for future policy pathways to prioritize educational attainment in the traditional sense; it is essential to reimagine education itself as well as its delivery entirely. Future policy narratives will need to evaluate the very process of learning and identify the ways in which technology can help reduce existing disparities and enhance digital access, literacy and fluency in a scalable manner. In this context, this chapter analyses the status quo of online learning in India and Germany. Drawing on the experiences of these two economies with distinct trajectories of digitalization, the chapter explores how new technologies intersect with traditional education and local sociocultural conditions. Further, the limitations and opportunities presented by dominant ed-tech models is critically analyzed against the ongoing COVID-19 pandemic.}, language = {en} } @inproceedings{RojahnGronau2023, author = {Rojahn, Marcel and Gronau, Norbert}, title = {Digital platform concepts for manufacturing companies}, series = {10th International Conference on Future Internet of Things and Cloud (FiCloud)}, booktitle = {10th International Conference on Future Internet of Things and Cloud (FiCloud)}, publisher = {IEEE}, address = {[Erscheinungsort nicht ermittelbar]}, isbn = {979-8-3503-1635-3}, doi = {10.1109/FiCloud58648.2023.00030}, pages = {149 -- 158}, year = {2023}, abstract = {Digital Platforms (DPs) has established themself in recent years as a central concept of the Information Technology Science. Due to the great diversity of digital platform concepts, clear definitions are still required. Furthermore, DPs are subject to dynamic changes from internal and external factors, which pose challenges for digital platform operators, developers and customers. Which current digital platform research directions should be taken to address these challenges remains open so far. The following paper aims to contribute to this by outlining a systematic literature review (SLR) on digital platform concepts in the context of the Industrial Internet of Things (IIoT) for manufacturing companies and provides a basis for (1) a selection of definitions of current digital platform and ecosystem concepts and (2) a selection of current digital platform research directions. These directions are diverted into (a) occurrence of digital platforms, (b) emergence of digital platforms, (c) evaluation of digital platforms, (d) development of digital platforms, and (e) selection of digital platforms.}, language = {en} } @article{KaufholdBayerBaeumleretal.2023, author = {Kaufhold, Marc-Andr{\´e} and Bayer, Markus and B{\"a}umler, Julian and Reuter, Christian and Stieglitz, Stefan and Basyurt, Ali Sercan and Mirbabaie, Milad and Fuchss, Christoph and Eyilmez, Kaan}, title = {CYLENCE: strategies and tools for cross-media reporting, detection, and treatment of cyberbullying and hatespeech in law enforcement agencies}, series = {Mensch und Computer 2023: Workshopband MuC 2023}, journal = {Mensch und Computer 2023: Workshopband MuC 2023}, publisher = {Gesellschaft f{\"u}r Informatik e.V. (GI)}, address = {Bonn}, doi = {10.18420/MUC2023-MCI-WS01-211}, pages = {1 -- 8}, year = {2023}, abstract = {Despite the merits of public and social media in private and professional spaces, citizens and professionals are increasingly exposed to cyberabuse, such as cyberbullying and hate speech. Thus, Law Enforcement Agencies (LEA) are deployed in many countries and organisations to enhance the preventive and reactive capabilities against cyberabuse. However, their tasks are getting more complex by the increasing amount and varying quality of information disseminated into public channels. Adopting the perspectives of Crisis Informatics and safety-critical Human-Computer Interaction (HCI) and based on both a narrative literature review and group discussions, this paper first outlines the research agenda of the CYLENCE project, which seeks to design strategies and tools for cross-media reporting, detection, and treatment of cyberbullying and hatespeech in investigative and law enforcement agencies. Second, it identifies and elaborates seven research challenges with regard to the monitoring, analysis and communication of cyberabuse in LEAs, which serve as a starting point for in-depth research within the project.}, language = {en} } @inproceedings{KrauseGrosseDetersBaumann2020, author = {Krause, Hannes-Vincent and Große Deters, Fenne and Baumann, Annika}, title = {The envy spiral}, series = {Proceedings of the 28th European Conference on Information Systems (ECIS) : ECIS 2020 Research-in-Progress Papers}, booktitle = {Proceedings of the 28th European Conference on Information Systems (ECIS) : ECIS 2020 Research-in-Progress Papers}, publisher = {AIS Electronic Library (AISeL)}, address = {[Erscheinungsort nicht ermittelbar]}, isbn = {978-1-7336325-1-5}, year = {2020}, abstract = {On Social Networking Sites (SNS) users disclose mostly positive and often self-enhancing information. Scholars refer to this phenomenon as the positivity bias in SNS communication (PBSC). However, while theoretical explanations for this phenomenon have been proposed, an empirical proof of these theorized mechanisms is still missing. The project presented in this Research-in-Progress paper aims at explaining the PBSC with the mechanism specified in the self-enhancement envy spiral. Specifically, we hypothesize that feelings of envy drive people to post positive and self-enhancing content on SNS. To test this hypothesis, we developed an experimental design allowing to examine the causal effect of envy on the positivity of users' subsequently posted content. In a preliminary study, we tested our manipulation of envy and could show its effectiveness in inducing different levels of envy between our groups. Our project will help to broaden the understanding of the complex dynamics of SNS and the potentially adverse driving forces underlying them.}, language = {en} } @book{Grum2022, author = {Grum, Marcus}, title = {Construction of a concept of neuronal modeling}, publisher = {Springer Fachmedien Wiesbaden}, address = {Wiesbaden}, isbn = {978-3-658-35998-0}, doi = {10.1007/978-3-658-35999-7}, pages = {lv, 848}, year = {2022}, abstract = {The business problem of having inefficient processes, imprecise process analyses and simulations as well as non-transparent artificial neuronal network models can be overcome by an easy-to-use modeling concept. With the aim of developing a flexible and efficient approach to modeling, simulating and optimizing processes, this paper proposes a flexible Concept of Neuronal Modeling (CoNM). The modeling concept, which is described by the modeling language designed and its mathematical formulation and is connected to a technical substantiation, is based on a collection of novel sub-artifacts. As these have been implemented as a computational model, the set of CoNM tools carries out novel kinds of Neuronal Process Modeling (NPM), Neuronal Process Simulations (NPS) and Neuronal Process Optimizations (NPO). The efficacy of the designed artifacts was demonstrated rigorously by means of six experiments and a simulator of real industrial production processes.}, language = {en} } @inproceedings{GrumBlunkRojahnetal.2020, author = {Grum, Marcus and Blunk, Oliver and Rojahn, Marcel and Fettke, Peter and Gronau, Norbert}, title = {Research challenges of knowledge modelling and the outline of a research agenda}, series = {Knowledge in digital age : IFKAD 2020}, booktitle = {Knowledge in digital age : IFKAD 2020}, publisher = {The Arts of Business Institute}, address = {Matera, Italy}, isbn = {978-88-96687-13-0}, issn = {2280-787X}, year = {2020}, language = {en} } @incollection{ProellerSiegel2022, author = {Proeller, Isabella and Siegel, John}, title = {'Tools' in public management}, series = {Elgar encyclopedia of public management}, booktitle = {Elgar encyclopedia of public management}, editor = {Schedler, Kuno}, publisher = {Edward Elgar Publishing}, address = {Cheltenham}, isbn = {978-1-80037-548-2}, doi = {10.4337/9781800375499.tools}, pages = {186 -- 190}, year = {2022}, abstract = {Tools are methods or procedures, and thus operational patterns of action, applied in public administrations to solve standard problems. It is also possible to consider them as structured communication according to professional standards aiming at complexity reduction. Regularly, tools in management stem on a deductive-synoptic rationale offering a seemingly 'objective' decision basis. They have a strong formative influence on the organization, regularly also beyond the intended effects. The prominence of tools is sometimes confused with management as such, e.g. introducing tools is mistaken as equivalent to managing for a particular purpose. However, tools have to be closely and carefully managed regarding the objectives and purposes they should serve.}, language = {en} }