@incollection{GronauTeichmannWeber2023, author = {Gronau, Norbert and Teichmann, Malte and Weber, Edzard}, title = {Serious game-based haptic modeling}, series = {Business modeling and software design}, booktitle = {Business modeling and software design}, editor = {Shishkov, Boris}, publisher = {Springer Nature}, address = {Cham}, isbn = {978-3-031-36756-4}, doi = {10.1007/978-3-031-36757-1_3}, pages = {32 -- 55}, year = {2023}, abstract = {The authors propose that while tacit knowledge is a valuable resource for developing new business models, its externalization presents several challenges. One major challenge is that individuals often don't recognize their tacit knowledge resources, while another is the reluctance to share one's knowledge with others. Addressing these challenges, the authors present an application-oriented serious game-based haptic modeling approach for externalize tacit knowledge, which can be used to develop the first versions of business models based on tacit knowledge. Both conceptual and practical design fundamentals are presented based on elaborated theoretical approaches, which were developed with the help of a design science approach. The development of the research process is presented step by step, whereby we focused on the high accessibility of the presented research. Practitioners are presented with guidelines for implementing their serious game projects. Scientists benefit from starting points for their research topics of externalization, internalization, and socialization of tacit knowledge, development of business models, and serious games or gamification. The paper concludes with open research desiderata and questions from the presented research process.}, language = {en} } @incollection{ThimGronauHaaseetal.2023, author = {Thim, Christof and Gronau, Norbert and Haase, Jennifer and Grum, Marcus and Sch{\"u}ffler, Arnulf and Roling, Wiebke and Kluge, Annette}, title = {Modeling change in business processes}, series = {Business modeling and software design}, booktitle = {Business modeling and software design}, editor = {Shishkov, Boris}, publisher = {Springer Nature}, address = {Cham}, isbn = {978-3-031-36756-4}, doi = {10.1007/978-3-031-36757-1_1}, pages = {3 -- 17}, year = {2023}, abstract = {Business processes are regularly modified either to capture requirements from the organization's environment or due to internal optimization and restructuring. Implementing the changes into the individual work routines is aided by change management tools. These tools aim at the acceptance of the process by and empowerment of the process executor. They cover a wide range of general factors and seldom accurately address the changes in task execution and sequence. Furthermore, change is only framed as a learning activity, while most obstacles to change arise from the inability to unlearn or forget behavioural patterns one is acquainted with. Therefore, this paper aims to develop and demonstrate a notation to capture changes in business processes and identify elements that are likely to present obstacles during change. It connects existing research from changes in work routines and psychological insights from unlearning and intentional forgetting to the BPM domain. The results contribute to more transparency in business process models regarding knowledge changes. They provide better means to understand the dynamics and barriers of change processes.}, language = {en} } @incollection{TeichmannBusseGonnermannetal.2023, author = {Teichmann, Malte and Busse, Jana and Gonnermann, Jana and Reimann, Daniela and Ritterbusch, Georg David and Langemeyer, Ines and Gronau, Norbert}, title = {Konzeption, Erstellung und Evaluation von VR-R{\"a}umen f{\"u}r die betriebliche Weiterbildung in KMU}, series = {Digitalisierung der Arbeitswelt im Mittelstand 3}, booktitle = {Digitalisierung der Arbeitswelt im Mittelstand 3}, editor = {Nitsch, Verena and Brandl, Christopher and H{\"a}ußling, Roger and Roth, Philip and Gries, Thomas and Schmenk, Bernhard}, publisher = {Springer Vieweg}, address = {Berlin}, isbn = {978-3-662-67023-1}, doi = {10.1007/978-3-662-67024-8_5}, pages = {155 -- 204}, year = {2023}, abstract = {Der Beitrag adressiert die Erstellung von Virtual-Reality gest{\"u}tzten (Lehr- und Lern-) R{\"a}umen f{\"u}r die betriebliche Weiterbildung im Rahmen eines Forschungsprojektes. Der damit verbundene Konzeptions- und Umsetzungsprozess ist mit verschiedenen Herausforderungen verbunden: einerseits ist Virtual-Reality ein vergleichsweise neues Lehr- und Lernmedium, womit wenig praktische Handreichungen zur praktischen Umsetzung existieren. Andererseits existieren theoretisch-konzeptionelle Ans{\"a}tze zur Gestaltung digitaler Lehr- und Lernarrangements, die jedoch 1) oft Gefahr laufen, an den realen Bed{\"u}rfnissen der Praxis „vorbei" zu gehen und 2) zumeist nicht konkret Virtual-Reality bzw. damit verbundene Lehr- und Lernumgebungen adressieren. In dieser Folge sind Best-Practice Beispiele basierend auf erfolgreichen Umsetzungsvorhaben, die nachfolgenden Projekten als „Wegweiser" dienen k{\"o}nnten, {\"a}ußerst rar. Der Beitrag setzt an dieser Stelle an: basierend auf zwei real existierenden betrieblichen Anwendungsf{\"a}llen aus den Bereichen Natursteinbearbeitung sowie Einzel- und Sondermaschinenbau werden Herausforderungen und L{\"o}sungswege des Erstellungsprozesses von Virtual-Reality gest{\"u}tzten (Lehr- und Lern-)R{\"a}umen beschrieben. Ebenfalls werden basierend auf den gemachten Projekterfahrungen Handlungsempfehlungen f{\"u}r die gelingende Konzeption, Umsetzung und Evaluation dieser R{\"a}ume formuliert. Betriebliche Besch{\"a}ftigte aus den Bereichen Aus- und Weiterbildung, Management oder Human Ressources, die in eigenen Projekten im Bereich Virtual Reality aktiv werden wollen, profitieren von den herausgestellten praktischen Handreichungen. Forschende Personen sollen Anregungen f{\"u}r weiterf{\"u}hrende Forschungsvorhaben erhalten.}, language = {de} } @incollection{GronauWeberWanderetal.2022, author = {Gronau, Norbert and Weber, Edzard and Wander, Paul and Ullrich, Andr{\´e}}, title = {A regional remanufacturing network approach}, series = {Digitization of the work environment for sustainable production}, booktitle = {Digitization of the work environment for sustainable production}, editor = {Plapper, Peter}, publisher = {GITO Verlag}, address = {Berlin}, isbn = {978-3-95545-407-4}, doi = {10.30844/WGAB_2022_8}, pages = {145 -- 170}, year = {2022}, abstract = {Manufacturing companies still have relatively few points of contact with the circular economy. Especially, extending life time of whole products or parts via remanufacturing is an promising approach to reduce waste. However, necessary cost-efficient assessment of the condition of the individual parts is challenging and assessment procedures are technically complex (e.g., scanning and testing procedures). Furthermore, these assessment procedures are usually only available after the disassembly process has been completed. This is where conceptualization, data acquisition and simulation of remanufacturing processes can help. One major constraining aspect of remanufacturing is reducing logistic efforts, since these also have negative external effects on the environment. Thus regionalization is an additional but in the end consequential challenge for remanufacturing. This article aims to fill a gap by providing an regional remanufacturing approach, in particular the design of local remanufacturing chains. Thereby, further focus lies on modeling and simulating alternative courses of action, including feasibility study and eco-nomic assessment.}, language = {en} } @incollection{TeichmannLassUllrichetal.2022, author = {Teichmann, Malte and Lass, Sander and Ullrich, Andr{\´e} and Gronau, Norbert}, title = {Modellfabriken als Enabler flexibler Lehr- und Lernsituationen f{\"u}r die Kompetenzentwicklung im Fabrikkontext}, series = {Faktor Mensch}, booktitle = {Faktor Mensch}, editor = {Weber, Kristin and Reinheimer, Stefan}, publisher = {Springer Fachmedien}, address = {Wiesbaden}, isbn = {978-3-658-34523-5}, doi = {10.1007/978-3-658-34524-2_10}, pages = {173 -- 196}, year = {2022}, abstract = {Dieses Kapitel diskutiert die Notwendigkeit einer st{\"a}rkeren Praxisorientierung f{\"u}r die Schaffung konkreter Lehr- und Lernr{\"a}ume in Unternehmen und zeigt die Vorteile einer Lernfabrik vor dem Hintergrund der stattfindenden Digitalisierung als Mittel zur Kompetenzentwicklung auf. Die technologiebedingt erweiterten Weiterbildungsziele erfordern die Nutzung geeigneter Konzepte und L{\"o}sungen. Dahingehend erfolgt die zielorientierte Konkretisierung der Kreation geeigneter Lehr- und Lernsituationen. Die Darstellung der Nutzbarmachung einer Modellfabrik als Lernfabrik der betrieblichen Weiterbildungspraxis zeigt nicht nur eine L{\"o}sung f{\"u}r die intendierte Bereitstellung flexibler Lehr- und Lernsituationen, sondern liefert ebenso Handlungsempfehlungen und Best-Practices f{\"u}r die erfolgreiche Kompetenzentwicklung. Insbesondere Praktiker profitieren von der Darstellung der Lernfabrik: aus dieser k{\"o}nnen sowohl betriebliche Weiterbildner als auch Gesch{\"a}ftsverantwortliche Implikationen f{\"u}r die didaktische Transformation betrieblicher Arbeitsorte in betriebliche Lern-Orte ableiten. Die detaillierte Darstellung einer Tagesschulung zum Thema Auswirkungen von Industrie 4.0 auf die Arbeit der Mitarbeiter sowie Illustration eines Lernszenarios geben reale Einblicke, wie betriebliche Weiterbildung abseits von Lehr-Lern-Kurzschluss-orientierter Didaktik gelingt.}, language = {de} } @incollection{Gronau2022, author = {Gronau, Norbert}, title = {K{\"u}nstliche Intelligenz in der Produktionssteuerung}, series = {Handbuch Digitalisierung}, booktitle = {Handbuch Digitalisierung}, editor = {Roth, Stefan and Corsten, Hans}, publisher = {Verlag Franz Vahlen}, address = {M{\"u}nchen}, isbn = {978-3-8006-6562-4}, pages = {629 -- 650}, year = {2022}, language = {de} } @incollection{GronauRojahn2021, author = {Gronau, Norbert and Rojahn, Marcel}, title = {Das Industrial Internet of Things (IIOT)}, series = {IT-Recht : Recht, Wirtschaft und Technik der digitalen Transformation}, booktitle = {IT-Recht : Recht, Wirtschaft und Technik der digitalen Transformation}, editor = {Leupold, Andreas and Wiebe, Andreas and Glossner, Silke}, edition = {4., {\"u}berarbeitet und erweitert}, publisher = {C.H. Beck}, address = {M{\"u}nchen}, isbn = {978-3-406-74458-7}, pages = {1115 -- 1124}, year = {2021}, language = {de} } @incollection{ThimGrumSchueffleretal.2021, author = {Thim, Christof and Grum, Marcus and Sch{\"u}ffler, Arnulf and Roling, Wiebke and Kluge, Annette and Gronau, Norbert}, title = {A concept for a distributed Interchangeable knowledge base in CPPS}, series = {Towards sustainable customization: cridging smart products and manufacturing systems}, booktitle = {Towards sustainable customization: cridging smart products and manufacturing systems}, editor = {Andersen, Ann-Louise and Andersen, Rasmus and Brunoe, Thomas Ditlev and Larsen, Maria Stoettrup Schioenning and Nielsen, Kjeld and Napoleone, Alessia and Kjeldgaard, Stefan}, publisher = {Springer}, address = {Cham}, isbn = {978-3-030-90699-3}, doi = {10.1007/978-3-030-90700-6_35}, pages = {314 -- 321}, year = {2021}, abstract = {As AI technology is increasingly used in production systems, different approaches have emerged from highly decentralized small-scale AI at the edge level to centralized, cloud-based services used for higher-order optimizations. Each direction has disadvantages ranging from the lack of computational power at the edge level to the reliance on stable network connections with the centralized approach. Thus, a hybrid approach with centralized and decentralized components that possess specific abilities and interact is preferred. However, the distribution of AI capabilities leads to problems in self-adapting learning systems, as knowledgebases can diverge when no central coordination is present. Edge components will specialize in distinctive patterns (overlearn), which hampers their adaptability for different cases. Therefore, this paper aims to present a concept for a distributed interchangeable knowledge base in CPPS. The approach is based on various AI components and concepts for each participating node. A service-oriented infrastructure allows a decentralized, loosely coupled architecture of the CPPS. By exchanging knowledge bases between nodes, the overall system should become more adaptive, as each node can "forget" their present specialization.}, language = {en} } @incollection{GrumThimGronau2021, author = {Grum, Marcus and Thim, Christof and Gronau, Norbert}, title = {Aiming for knowledge-transfer-optimizing intelligent cyber-physical systems}, series = {Towards sustainable customization : cridging smart products and manufacturing systems}, booktitle = {Towards sustainable customization : cridging smart products and manufacturing systems}, editor = {Andersen, Ann-Louise and Andersen, Rasmus and Brunoe, Thomas Ditlev and Larsen, Maria Stoettrup Schioenning and Nielsen, Kjeld and Napoleone, Alessia and Kjeldgaard, Stefan}, publisher = {Springer}, address = {Cham}, isbn = {978-3-030-90699-3}, doi = {10.1007/978-3-030-90700-6_16}, pages = {149 -- 157}, year = {2021}, abstract = {Since more and more production tasks are enabled by Industry 4.0 techniques, the number of knowledge-intensive production tasks increases as trivial tasks can be automated and only non-trivial tasks demand human-machine interactions. With this, challenges regarding the competence of production workers, the complexity of tasks and stickiness of required knowledge occur [1]. Furthermore, workers experience time pressure which can lead to a decrease in output quality. Cyber-Physical Systems (CPS) have the potential to assist workers in knowledge-intensive work grounded on quantitative insights about knowledge transfer activities [2]. By providing contextual and situational awareness as well as complex classification and selection algorithms, CPS are able to ease knowledge transfer in a way that production time and quality is improved significantly. CPS have only been used for direct production and process optimization, knowledge transfers have only been regarded in assistance systems with little contextual awareness. Embedding production and knowledge transfer optimization thus show potential for further improvements. This contribution outlines the requirements and a framework to design these systems. It accounts for the relevant factors.}, language = {en} } @incollection{GrumGronau2020, author = {Grum, Marcus and Gronau, Norbert}, title = {Adaptable knowledge-driven information systems improving knowledge transfers}, series = {Business modeling and software design : 10th International Symposium, BMSD 2020, Berlin, Germany, July 6-8, 2020, Proceedings}, volume = {391}, booktitle = {Business modeling and software design : 10th International Symposium, BMSD 2020, Berlin, Germany, July 6-8, 2020, Proceedings}, editor = {Shishkov, Boris}, publisher = {Springer International Publishing}, address = {Cham}, isbn = {978-3-030-52305-3}, doi = {10.1007/978-3-030-52306-0_13}, pages = {202 -- 220}, year = {2020}, abstract = {A growing number of business processes can be characterized as knowledge-intensive. The ability to speed up the transfer of knowledge between any kind of knowledge carriers in business processes with AR techniques can lead to a huge competitive advantage, for instance in manufacturing. This includes the transfer of person-bound knowledge as well as externalized knowledge of physical and virtual objects. The contribution builds on a time-dependent knowledge transfer model and conceptualizes an adaptable, AR-based application. Having the intention to accelerate the speed of knowledge transfers between a manufacturer and an information system, empirical results of an experimentation show the validity of this approach. For the first time, it will be possible to discover how to improve the transfer among knowledge carriers of an organization with knowledge-driven information systems (KDIS). Within an experiment setting, the paper shows how to improve the quantitative effects regarding the quality and amount of time needed for an example manufacturing process realization by an adaptable KDIS.}, language = {en} }