@article{MetzRotheBaumgart2002,
  author    = {Metz, Anna-Marie and Rothe, Heinz-J{\"u}rgen and Baumgart, Ute},
  title     = {Erfassung und Bewertung arbeitsbedingter Psychischer Belastungen und Beanspruchungen in Call Zentren},
  year      = {2002},
  language  = {de}
}
@article{Rothe2002,
  author    = {Rothe, Heinz-J{\"u}rgen},
  title     = {Information ist alles - Wissensmanagement im Call Center},
  isbn      = {3-86005-321-3},
  year      = {2002},
  language  = {de}
}
@book{CeglarekRothe2002,
  author    = {Ceglarek, Petra and Rothe, Heinz-J{\"u}rgen},
  title     = {Wissensmanagement im Call Center},
  series = {CCall Report},
  volume    = {16},
  journal   = {CCall Report},
  publisher = {Verwaltungs-Berufsgenossenschaft},
  address   = {Hamburg},
  year      = {2002},
  language  = {de}
}
@article{MetzRotheDegener2001,
  author    = {Metz, Anna-Marie and Rothe, Heinz-J{\"u}rgen and Degener, Mirko},
  title     = {Belastungsprofile von Besch{\"a}ftigten in Call Centers},
  year      = {2001},
  language  = {de}
}
@article{MetzRotheSchmitt1999,
  author    = {Metz, Anna-Marie and Rothe, Heinz-J{\"u}rgen and Schmitt, C. H},
  title     = {Arbeitsbedingte psychische Belastungen - Analye, Bewertung und Intervention},
  year      = {1999},
  language  = {de}
}
@article{MetzRothe1999,
  author    = {Metz, Anna-Marie and Rothe, Heinz-J{\"u}rgen},
  title     = {Nervenkrieg am Arbeitsplatz},
  year      = {1999},
  language  = {de}
}
@article{TimpeRothe1999,
  author    = {Timpe, K.-P. and Rothe, Heinz-J{\"u}rgen},
  title     = {Mensch-Maschine-Systeme},
  year      = {1999},
  language  = {de}
}
@article{RotheMetz1999,
  author    = {Rothe, Heinz-J{\"u}rgen and Metz, Anna-Marie},
  title     = {Chancen und Risiken f{\"u}r die psychophysische Gesundheit von Besch{\"a}ftigten im Teleservicebereich},
  year      = {1999},
  language  = {de}
}
@article{MetzRothe1999,
  author    = {Metz, Anna-Marie and Rothe, Heinz-J{\"u}rgen},
  title     = {Erfassung und Bewertung psychischer Belastungen : Screening pathogener Arbeitsbelastungen},
  year      = {1999},
  language  = {de}
}