@article{AhmadShoaibPrinetto2015,
  author    = {Ahmad, Nadeem and Shoaib, Umar and Prinetto, Paolo},
  title     = {Usability of Online Assistance From Semiliterate Users' Perspective},
  series = {International journal of human computer interaction},
  volume    = {31},
  journal   = {International journal of human computer interaction},
  number    = {1},
  publisher = {Taylor \& Francis Group},
  address   = {Philadelphia},
  issn      = {1044-7318},
  doi       = {10.1080/10447318.2014.925772},
  pages     = {55 -- 64},
  year      = {2015},
  language  = {en}
}