@article{BaumgartDebitzMetzetal.2002,
  author    = {Baumgart, Ute and Debitz, Uwe and Metz, Anna-Marie and Richter, Peter and Schulze, Frank and Timm, Elke and Wieland, Rainer},
  title     = {Call Center auf dem arbeitspsychologischen Pr{\"u}fstand : Teil 2, Arbeitsgestalltung, Belastung, Beanspruchung \& Ressourcen},
  series = {CCall Report},
  volume    = {11},
  journal   = {CCall Report},
  publisher = {Verwaltungs-Berufsgenossenschaft},
  address   = {Hamburg},
  year      = {2002},
  language  = {de}
}