@article{GrumGronau2024, author = {Grum, Marcus and Gronau, Norbert}, title = {The impact of knowledge characteristics on process performance}, series = {Business process management journal}, volume = {30}, journal = {Business process management journal}, number = {4}, publisher = {Emerald}, address = {Bingley}, issn = {1463-7154}, doi = {10.1108/BPMJ-10-2023-0853}, pages = {1088 -- 1110}, year = {2024}, abstract = {Purpose With shorter product cycles and a growing number of knowledge-intensive business processes, time consumption is a highly relevant target factor in measuring the performance of contemporary business processes. This research aims to extend prior research on the effects of knowledge transfer velocity at the individual level by considering the effect of complexity, stickiness, competencies, and further demographic factors on knowledge-intensive business processes at the conversion-specific levels. Design/methodology/approach We empirically assess the impact of situation-dependent knowledge transfer velocities on time consumption in teams and individuals. Further, we issue the demographic effect on this relationship. We study a sample of 178 experiments of project teams and individuals applying ordinary least squares (OLS) for regression analysis-based modeling. Findings The authors find that time consumed at knowledge transfers is negatively associated with the complexity of tasks. Moreover, competence among team members has a complementary effect on this relationship and stickiness retards knowledge transfers. Thus, while demographic factors urgently need to be considered for effective and speedy knowledge transfers, these influencing factors should be addressed on a conversion-specific basis so that some tasks are realized in teams best while others are not. Guidelines and interventions are derived to identify best task realization variants, so that process performance is improved by a new kind of process improvement method. Research limitations/implications This study establishes empirically the importance of conversion-specific influence factors and demographic factors as drivers of high knowledge transfer velocities in teams and among individuals. The contribution connects the field of knowledge management to important streams in the wider business literature: process improvement, management of knowledge resources, design of information systems, etc. Whereas the model is highly bound to the experiment tasks, it has high explanatory power and high generalizability to other contexts. Practical implications Team managers should take care to allow the optimal knowledge transfer situation within the team. This is particularly important when knowledge sharing is central, e.g. in product development and consulting processes. If this is not possible, interventions should be applied to the individual knowledge transfer situation to improve knowledge transfers among team members. Social implications Faster and more effective knowledge transfers improve the performance of both commercial and non-commercial organizations. As nowadays, the individual is faced with time pressure to finalize tasks, the deliberated increase of knowledge transfer velocity is a core capability to realize this goal. Quantitative knowledge transfer models result in more reliable predictions about the duration of knowledge transfers. These allow the target-oriented modification of knowledge transfer situations so that processes speed up, private firms are more competitive and public services are faster to citizens. Originality/value Time consumption is an increasingly relevant factor in contemporary business but so far not been explored in experiments at all. This study extends current knowledge by considering quantitative effects on knowledge velocity and improved knowledge transfers.}, language = {en} } @article{WotschackVladovadePaivaLareiroetal.2022, author = {Wotschack, Philip and Vladova, Gergana and de Paiva Lareiro, Patricia and Thim, Christof}, title = {Learning via assistance systems in industrial manufacturing}, series = {Journal of workplace learning}, volume = {35}, journal = {Journal of workplace learning}, number = {9}, publisher = {Emerald}, address = {Bradford}, issn = {1366-5626}, doi = {10.1108/JWL-09-2022-0119}, pages = {235 -- 258}, year = {2022}, abstract = {Purpose The purpose of this paper is to investigate how learning solely via an assistance system influences work performance compared with learning with a combination of an assistance system and additional training. While the training literature has widely emphasised the positive role of on-the-job training, particularly for groups that are often underrepresented in formalised learning situations, organisational studies have stressed the risks that emerge when holistic process knowledge is lacking and how this negatively affects work performance. This study aims at testing these negative effects within an experimental design. Design/methodology/approach This paper uses a laboratory experimental design to investigate how assistance-system-guided learning influences the individuals' work performance and work satisfaction compared with assistance-system-guided learning combined with theoretical learning of holistic process knowledge. Subjects were divided into two groups and assigned to two different settings. In the first setting, the participants used the assistance systems as an orientation and support tool right at the beginning and learned the production steps exclusively in this way. In the second setting, subjects received an additional 10-min introduction (treatment) at the beginning of the experiment, including detailed information regarding the entire work process. Findings This study provides evidence that learners provided with prior process knowledge achieve a better understanding of the work process leading to higher levels of productivity, quality and work satisfaction. At the same time, the authors found evidence for differences among workers' ability to process and apply this additional information. Subjects with lower productivity levels faced more difficulties processing and applying additional process information. Research limitations/implications Methodologically, this study goes beyond existing research on assistance systems by using a laboratory experimental design. Though the external validity of this method is limited by the artificial setting, it is a solid way of studying the impact of different usages of digital assistance systems in terms of training. Further research is required, however, including laboratory experiments with larger case numbers, company-level case studies and analyses of survey data, to further confirm the external validity of the findings of this study for the workplace. Practical implications This study provides some first evidence that holistic process knowledge, even in low-skill tasks, has an added value for the production process. This study contributes to firms' training policies by exploring new, digitalised ways of guided on-the-job training and demonstrates possible training benefits for people with lower levels of (initial) abilities and motivation. Social implications This study indicates the advantage for companies and societies to invest in additional skills and training and points at the limitations of assistance systems. This paper also contributes to training policies by exploring new, digitalised ways of guided on-the-job training and demonstrates possible training benefits for people with lower levels of (initial) abilities and motivation. Originality/value This study extends existing research on digital assistance systems by investigating their role in job-related-training. This paper contributes to labour sociology and organisational research by confirming the importance of holistic process knowledge as opposed to a solely task-oriented digital introduction.}, language = {en} } @article{Daviter2017, author = {Daviter, Falk}, title = {Policy analysis in the face of complexity}, series = {Public policy and administration}, volume = {34}, journal = {Public policy and administration}, number = {1}, publisher = {Sage Publ.}, address = {London}, issn = {0952-0767}, doi = {10.1177/0952076717733325}, pages = {21}, year = {2017}, abstract = {An ever-increasing number of policy problems have come to be interpreted as representing a particular type of intractable, ill-structured or wicked policy problem. Much of this debate is concerned with the challenges wicked problems pose for program management rather than policy analysis. This article, in contrast, argues that the key challenge in addressing this type of policy problems is in fact analytical. Wicked policy problems are difficult to identify and interpret. The knowledge base for analysing wicked policy problem is typically fragmented and contested. Available evidence is incomplete, inconclusive and incommensurable. In this situation, the evidentiary and the interpretative elements of policy analysis become increasingly indistinguishable and inseparably intertwined. The article reveals the problems this poses for policy analysis and explores the extent to which the consolidation, consensualization and contestation of evidence in policy analysis offer alternative procedural paths to resolve these problems.}, language = {en} } @article{Ette2011, author = {Ette, Ottmar}, title = {Memory, history, knowledges of the living together on to know living together of the literature}, series = {Isegor{\´i}a : revista de filosof{\´i}a moral y pol{\´i}tica}, journal = {Isegor{\´i}a : revista de filosof{\´i}a moral y pol{\´i}tica}, number = {45}, publisher = {Consejo Superior de Investigaciones Cientificas}, address = {Madrid}, issn = {1130-2097}, pages = {545 -- 573}, year = {2011}, abstract = {Cultures and societies develop in a certain moment and within a certain context an awareness of how to live together, which not only has to be enriched continuously, but can also be lost or destroyed to a greater or smaller measure. Literature is, in its capacity as highly dynamic and interactive heritage and generator of life knowledge, that multilingual wisdom, which in dense form can find basic gnosemes of a good living, knowing how to survive and how to live together, which are crucial for the future of our planet and its very different manifestations of life.}, language = {es} }