@article{GeersJochemHeinzeetal.2014,
  author    = {Geers, Dennis and Jochem, Roland and Heinze, Priscilla and Gronau, Norbert},
  title     = {Qualit{\"a}t in wissensintensiven Gesch{\"a}ftsprozessen},
  series = {Handbuch prozessorientiertes Wissensmanagement},
  journal   = {Handbuch prozessorientiertes Wissensmanagement},
  publisher = {GITO},
  address   = {Berlin},
  isbn      = {978-3-95545-026-7},
  pages     = {349 -- 357},
  year      = {2014},
  language  = {de}
}
@article{GronauVladovaWeberetal.2014,
  author    = {Gronau, Norbert and Vladova, Gergana and Weber, Nadja and Heinze, Priscilla and Weber, Edzard},
  title     = {KMDL® v2.2},
  series = {Handbuch prozessorientiertes Wissensmanagment},
  journal   = {Handbuch prozessorientiertes Wissensmanagment},
  publisher = {GITO},
  address   = {Berlin},
  isbn      = {978-3-95545-026-7},
  pages     = {133 -- 198},
  year      = {2014},
  language  = {de}
}