@article{FischerPresslerMarxBunkeretal.2023,
  author    = {Fischer-Preßler, Diana and Marx, Julian and Bunker, Deborah and Stieglitz, Stefan and Fischbach, Kai},
  title     = {Social media information governance in multi-level organizations},
  series = {Information and management},
  volume    = {60},
  journal   = {Information and management},
  number    = {7},
  publisher = {Elsevier Science},
  address   = {Amsterdam},
  issn      = {0378-7206},
  doi       = {10.1016/j.im.2023.103838},
  pages     = {1 -- 18},
  year      = {2023},
  abstract  = {Strategic social media use positively influences organizational goals such as the long-term accrual of social capital, and thus social media information governance has become an increasingly important organizational objective. It is particularly important for humanitarian nongovernmental organizations (HNGOs), whose work relies on accurate and timely information regarding socially altruistic behavior (donations, volunteerism, etc.). Despite the potential of social media for increasing social capital, tensions in governing social media information across an organization's different operational levels (regional, intermediate, and national) pose a difficult challenge. Prominent governance frameworks offer little guidance, as their focus on control and incremental policymaking is largely incompatible with the processes, roles, standards, and metrics needed for managing self-governing social media. This study offers a notion of dynamic and co-evolutionary process management of multi-level organizations as a means of conceptualizing social media information governance for the accrual of organizational social capital. Based on interviews with members of HNGOs, this study reveals tensions that emerge within eight focus areas of accruing social capital in multi-level organizations, explains how dynamic process management can ease those tensions, and proposes corresponding strategy recommendations.},
  language  = {en}
}
@article{MonodLissillourKoesteretal.2022,
  author    = {Monod, Emmanuel and Lissillour, Raphael and K{\"o}ster, Antonia and Jiayin, Qi},
  title     = {Does AI control or support?},
  series = {Journal of decision systems},
  volume    = {32},
  journal   = {Journal of decision systems},
  number    = {3},
  publisher = {Taylor \& Francis},
  address   = {Abingdon},
  issn      = {1246-0125},
  doi       = {10.1080/12460125.2022.2066051},
  pages     = {542 -- 565},
  year      = {2022},
  abstract  = {Many companies are currently investing in artificial intelligence (AI) because of its potential to increase customer satisfaction or financial performance. However, the success rates in implementing AI systems are low, partly due to technology-centric approaches that neglect work practices. This study draws on Bourdieu's theory of practice to highlight the potential power shift related to AI in customer relationship management, based on the concepts field, capital, and habitus. Two longitudinal case studies were conducted to understand the power shift related to AI implementation. These two AI systems were designed with the objective to support employees. However, subsequently, their implementation changed the balance of power with a significant shift towards more management control, resulting in a devaluation of employees' work practices. The paper discusses implications for theory and practice in terms of the discrepancies and power shifts following the introduction of AI systems to support customer relationship management.},
  language  = {en}
}
@article{VerwiebeKittelDellingeretal.2019,
  author    = {Verwiebe, Roland and Kittel, Bernhard and Dellinger, Fanny and Liebhart, Christina and Schiestl, David and Haindorfer, Raimund and Liedl, Bernd},
  title     = {Finding your way into employment against all odds?},
  series = {Journal of ethnic and migration studies},
  volume    = {45},
  journal   = {Journal of ethnic and migration studies},
  number    = {9},
  publisher = {Routledge},
  address   = {Abingdon},
  issn      = {1369-183X},
  doi       = {10.1080/1369183X.2018.1552826},
  pages     = {1401 -- 1418},
  year      = {2019},
  abstract  = {Labour market entry poses enormous challenges for recently arrived refugees, ranging from language barriers, devaluation of human capital, unfamiliarity with customs of the job search process to outright discrimination. How can refugees overcome these challenges and quickly enter gainful employment? In this paper, we draw on interviews with 26 male and female refugees from Syria, Afghanistan, Iraq and Iran, conducted in 2017 and 2018, who came to Austria in 2015 and 2014 and who have successfully entered employment. We depict refugees' own perspectives on and strategies for fast job entry and integration. Personal agency and a proactive approach of seeking and seizing opportunities are key for overcoming initial barriers and entering upon positive integration pathways. At the same time, refugees' personal agency is essential for establishing social ties to the host society, which also play a crucial role in early labour market integration. Finally, institutions of the Austrian labour market (the 'apprenticeship'-system) interact with refugees' agency in most intricate ways, both setting up nearly insurmountable barriers but also providing specific opportunities for refugees.},
  language  = {en}
}
@article{Mawa2020,
  author    = {Mawa, Michael},
  title     = {The Sustainability Mechanisms for Higher Education Quality Assurance Training in Uganda},
  series = {Potsdamer Beitr{\"a}ge zur Hochschulforschung},
  journal   = {Potsdamer Beitr{\"a}ge zur Hochschulforschung},
  number    = {5},
  publisher = {Universit{\"a}tsverlag Potsdam},
  address   = {Potsdam},
  isbn      = {978-3-86956-496-8},
  issn      = {2192-1075},
  doi       = {10.25932/publishup-49393},
  url       = {http://nbn-resolving.de/urn:nbn:de:kobv:517-opus4-493931},
  pages     = {205 -- 223},
  year      = {2020},
  abstract  = {The paper investigates the question of sustainability of capacity building initiatives by reporting about the multiplication training in the frame of DIES NMT Programme on quality assurance in Uganda and how it could make use of the social capital within the existing quality assurance network to sustain and address challenges during its implementation. The purpose of the article is to explore the nature of networking (social and institutional) which was established by the Ugandan Universities Quality Assurance Forum (UUQAF) and share the strategies used in this training experience for future sustainable capacity building training initiatives in emerging economies. The paper employed a qualitative research method to describe and analyse the training framework based on primary and secondary documents.},
  language  = {en}
}