@inproceedings{KoesterKrasnovaTarafdar2022,
  author    = {K{\"o}ster, Antonia and Krasnova, Hanna and Tarafdar, Monideepa},
  title     = {Visual normalization of the thin ideal},
  series = {Wirtschaftsinformatik 2022 Proceedings: track 21},
  booktitle = {Wirtschaftsinformatik 2022 Proceedings: track 21},
  publisher = {AIS Electronic Library (AISeL)},
  address   = {[Erscheinungsort nicht ermittelbar]},
  pages     = {17},
  year      = {2022},
  abstract  = {Visual Social Networking Sites (SNSs) enable users to present themselves favorably to gain likes and the attention of others. Especially, Instagram is known for its focus on beauty, fitness, fashion, and dietary topics. Although a large body of research reports negative weight-related outcomes of SNS usage (e.g., body dissatisfaction, body image concerns), studies examining how SNS usage relates to these outcomes are scarce. Based on the visual normalization theory, we argue that SNS content facilitates normalization of so-called thin- and fit-ideals, thereby leading to biased perceptions of the average body weight in society. Therefore, this study tests whether Instagram use is associated with perceiving that the average person weighs less. Responses of 181 survey participants confirm that Instagram use is negatively related to average weight perception of both women and men. These findings contribute to the growing body of research on how SNS use relates to negative weight-related outcomes.},
  language  = {en}
}
@misc{AbujarourKoesterKrasnovaetal.2021,
  author    = {Abujarour, Safa'a and K{\"o}ster, Antonia and Krasnova, Hanna and Wiesche, Manuel},
  title     = {Technology as a source of power},
  series = {Zweitver{\"o}ffentlichungen der Universit{\"a}t Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe},
  journal   = {Zweitver{\"o}ffentlichungen der Universit{\"a}t Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe},
  organization    = {Hawaii International Conference on System Sciences},
  issn      = {1867-5808},
  doi       = {10.25932/publishup-60749},
  url       = {http://nbn-resolving.de/urn:nbn:de:kobv:517-opus4-607491},
  pages     = {10},
  year      = {2021},
  abstract  = {Since the beginning of the recent global refugee crisis, researchers have been tackling many of its associated aspects, investigating how we can help to alleviate this crisis, in particular, using ICTs capabilities. In our research, we investigated the use of ICT solutions by refugees to foster the social inclusion process in the host community. To tackle this topic, we conducted thirteen interviews with Syrian refugees in Germany. Our findings reveal different ICT usages by refugees and how these contribute to feeling empowered. Moreover, we show the sources of empowerment for refugees that are gained by ICT use. Finally, we identified the two types of social inclusion benefits that were derived from empowerment sources. Our results provide practical implications to different stakeholders and decision-makers on how ICT usage can empower refugees, which can foster the social inclusion of refugees, and what should be considered to support them in their integration effort.},
  language  = {en}
}
@inproceedings{AbujarourKoesterKrasnovaetal.2021,
  author    = {Abujarour, Safa'a and K{\"o}ster, Antonia and Krasnova, Hanna and Wiesche, Manuel},
  title     = {Technology as a source of power},
  series = {Proceedings of the 54th Hawaii International Conference on System Sciences},
  booktitle = {Proceedings of the 54th Hawaii International Conference on System Sciences},
  organization    = {Hawaii International Conference on System Sciences},
  isbn      = {978-0-9981331-4-0},
  issn      = {2572-6862},
  doi       = {10.24251/HICSS.2021.322},
  pages     = {2637 -- 2646},
  year      = {2021},
  abstract  = {Since the beginning of the recent global refugee crisis, researchers have been tackling many of its associated aspects, investigating how we can help to alleviate this crisis, in particular, using ICTs capabilities. In our research, we investigated the use of ICT solutions by refugees to foster the social inclusion process in the host community. To tackle this topic, we conducted thirteen interviews with Syrian refugees in Germany. Our findings reveal different ICT usages by refugees and how these contribute to feeling empowered. Moreover, we show the sources of empowerment for refugees that are gained by ICT use. Finally, we identified the two types of social inclusion benefits that were derived from empowerment sources. Our results provide practical implications to different stakeholders and decision-makers on how ICT usage can empower refugees, which can foster the social inclusion of refugees, and what should be considered to support them in their integration effort.},
  language  = {en}
}
@inproceedings{KoesterBaumannKrasnovaetal.2020,
  author    = {K{\"o}ster, Antonia and Baumann, Annika and Krasnova, Hanna and Avital, Michel and Lyytinen, Kalle and Rossi, Matti},
  title     = {Panel 1: to share or not to share},
  series = {Proceedings of the 28th European Conference on Information Systems (ECIS): ECIS 2020 Panels},
  booktitle = {Proceedings of the 28th European Conference on Information Systems (ECIS): ECIS 2020 Panels},
  publisher = {AIS Electronic Library (AISeL)},
  address   = {[Erscheinungsort nicht ermittelbar]},
  year      = {2020},
  abstract  = {Data sharing requires researchers to publish their (primary) data and any supporting research materials. With increased attention on reproducibility and more transparent research requiring sharing of data, the issues surrounding data sharing are moving beyond whether data sharing is beneficial, to what kind of research data should be shared and how. However, despite its benefits, data sharing still is not common practice in Information Systems (IS) research. The panel seeks to discuss the controversies related to data sharing in research, specifically focusing on the IS discipline. It remains unclear how the positive effects of data sharing that are often framed as extending beyond the individual researcher (e.g., openness for innovation) can be utilized while reducing the downsides often associated with negative consequences for the individual researcher (e.g., losing a competitive advantage). To foster data sharing practices in IS, the panel will address this dilemma by drawing on the panelists' expertise.},
  language  = {en}
}
@inproceedings{BergertKoesterKrasnovaetal.2020,
  author    = {Bergert, Cora and K{\"o}ster, Antonia and Krasnova, Hanna and Turel, Ofir},
  title     = {Missing out on life},
  series = {Proceedings of the 15th International Conference on Wirtschaftsinformatik : WI2020 Zentrale Tracks},
  booktitle = {Proceedings of the 15th International Conference on Wirtschaftsinformatik : WI2020 Zentrale Tracks},
  publisher = {GITO Verlag f{\"u}r Industrielle Informationstechnik und Organisation},
  address   = {Berlin},
  isbn      = {978-3-95545-335-0},
  doi       = {10.30844/wi_2020_f1-bergert},
  pages     = {568 -- 583},
  year      = {2020},
  abstract  = {Mobile devices have become an integral part of everyday life due to their portability. As literature shows, technology use is not only beneficial but also has dark sides, such as addiction. Parents face the need to balance perceived benefits and risks of children's exposure to mobile technologies. However, no study has uncovered what kind of benefits and concerns parents consider when implementing technology-related rules. We built on qualitative responses of 300 parents of children aged two to thirteen to explore concerns about, and perceived benefits of children's smartphone and tablet usage, as well as the rules parents have developed regarding technology use. Findings point to concerns regarding children's development, as well as benefits for both children and parents, and ultimately to new insights about mobile technology mediation. These results provide practical guidance for parents, physicians and mobile industry stakeholders, trying to ensure that children are acting responsibly with mobile technology.},
  language  = {en}
}
@inproceedings{BaumKoesterKrasnovaetal.2020,
  author    = {Baum, Katharina and K{\"o}ster, Antonia and Krasnova, Hanna and Tarafdar, Monideepa},
  title     = {Living in a world of plenty?},
  series = {Proceedings of the 28th European Conference on Information Systems (ECIS) : ECIS 2020 Research Papers},
  booktitle = {Proceedings of the 28th European Conference on Information Systems (ECIS) : ECIS 2020 Research Papers},
  publisher = {AIS Electronic Library (AISeL)},
  address   = {[Erscheinungsort nicht ermittelbar]},
  year      = {2020},
  abstract  = {Inequality in the distribution of economic wealth within populations has been rising steadily over the past century, having reached unprecedented highs in many Western societies. However, this development is not reflected in people's perceptions of wealth inequality, as the public tends to underestimate it. Research suggests that inequality estimates are derived from personal reference groups, which, as we propose, are expanded by social network site (SNS) use. As content on SNSs frequently revolves around events of consumption, signaling enhanced overall population wealth, this study tests the hypothesis that SNS use distorts inequality perceptions downward, i.e., increases the perception of societal equality. Responses of 534 survey participants in the United States confirm that SNS use negatively predicts perceived inequality. The relationship is stronger the more SNS users perceive the content they encounter online as real, supporting the assumption that observing other people's behavior online lowers estimates of nationwide wealth inequality. These findings provide novel insights on inequality misperceptions by suggesting individuals' SNS use as a new predictor of perceived wealth inequality.},
  language  = {en}
}
@article{AbuJarourAjjanFedorowiczetal.2021,
  author    = {AbuJarour, Safa'a and Ajjan, Haya and Fedorowicz, Jane and K{\"o}ster, Antonia},
  title     = {ICT support for refugees and undocumented immigrants},
  series = {Communications of the Association for Information Systems : CAIS},
  volume    = {48},
  journal   = {Communications of the Association for Information Systems : CAIS},
  publisher = {Association for Information Systems},
  address   = {New York, NY},
  issn      = {1529-3181},
  doi       = {10.17705/1CAIS.04840},
  pages     = {456 -- 475},
  year      = {2021},
  abstract  = {Immigrant integration has become a primary political concern for leaders in Germany and the United States. The information systems (IS) community has begun to research how information and communications technologies can assist immigrants and refugees, such as by examining how countries can facilitate social-inclusion processes. Migrants face the challenge of joining closed communities that cannot integrate or fear doing so. We conducted a panel discussion at the 2019 Americas Conference on Information Systems (AMCIS) in Cancun, Mexico, to introduce multiple viewpoints on immigration. In particular, the panel discussed how technology can both support and prevent immigrants from succeeding in their quest. We conducted the panel to stimulate a thoughtful and dynamic discussion on best practices and recommendations to enhance the discipline's impact on alleviating the challenges that occur for immigrants in their host countries. In this panel report, we introduce the topic of using ICT to help immigrants integrate and identify differences between North/Central America and Europe. We also discuss how immigrants (particularly refugees) use ICT to connect with others, feel that they belong, and maintain their identity. We also uncover the dark and bright sides of how governments use ICT to deter illegal immigration. Finally, we present recommendations for researchers and practitioners on how to best use ICT to assist with immigration.},
  language  = {en}
}
@inproceedings{GundlachKoesterKrasnovaetal.2020,
  author    = {Gundlach, Jana and K{\"o}ster, Antonia and Krasnova, Hanna and Tarafdar, Monideepa},
  title     = {How messy is your news feed},
  series = {Proceedings of the 28th European Conference on Information Systems (ECIS) : ECIS 2020 Research Papers},
  booktitle = {Proceedings of the 28th European Conference on Information Systems (ECIS) : ECIS 2020 Research Papers},
  publisher = {AIS Electronic Library (AISeL)},
  address   = {[Erscheinungsort nicht ermittelbar]},
  year      = {2020},
  abstract  = {Social Networking Sites (SNSs) are pervasive in our daily lives. However, emerging reports suggest that people are increasingly dissatisfied with their experience of SNSs News Feeds. Motivated by the cognitive load theory, the paper postulates that arrangement and presentation of information are important constituents of one's Facebook News Feed experience. Integrating these factors into the novel concept of 'perceived disorder', this paper hypothesizes that the perception of disorder elicited by the Facebook News Feed plays an important role in causing discontinuance intentions. Drawing on the Stressor-Strain-Outcome Model, we suggest that perceived disorder leads to SNS discontinuance intention and is partially mediated by SNS fatigue. The paper uses the responses of 268 Facebook users to investigate these relationships and introduces perceived disorder as a novel stressor. Besides adding to the existing body of literature, these insights are of relevance to internet service providers, policy makers and SNS users.},
  language  = {en}
}
@article{BeverungenHessKoesteretal.2022,
  author    = {Beverungen, Daniel and Hess, Thomas and K{\"o}ster, Antonia and Lehrer, Christiane},
  title     = {From private digital platforms to public data spaces},
  series = {Electronic markets},
  volume    = {32},
  journal   = {Electronic markets},
  number    = {2},
  publisher = {Springer},
  address   = {Berlin},
  issn      = {1019-6781},
  doi       = {10.1007/s12525-022-00553-z},
  pages     = {493 -- 501},
  year      = {2022},
  abstract  = {Technological developments such as Cloud Computing, the Internet of Things, Big Data and Artificial Intelligence continue to drive the digital transformation of business and society. With the advent of platform-based ecosystems and their potential to address complex challenges, there is a trend towards greater interconnectedness between different stakeholders to co-create services based on the provision and use of data. While previous research on digital transformation mainly focused on digital transformation within organizations, it is of growing importance to understand the implications for digital transformation on different layers (e.g., interorganizational cooperation and platform ecosystems). In particular, the conceptualization and implications of public data spaces and related ecosystems provide promising research opportunities. This special issue contains five papers on the topic of digital transformation and, with the editorial, further contributes by providing an initial conceptualization of public data spaces' potential to foster innovative progress and digital transformation from a management perspective.},
  language  = {en}
}
@article{MonodLissillourKoesteretal.2022,
  author    = {Monod, Emmanuel and Lissillour, Raphael and K{\"o}ster, Antonia and Jiayin, Qi},
  title     = {Does AI control or support?},
  series = {Journal of decision systems},
  volume    = {32},
  journal   = {Journal of decision systems},
  number    = {3},
  publisher = {Taylor \& Francis},
  address   = {Abingdon},
  issn      = {1246-0125},
  doi       = {10.1080/12460125.2022.2066051},
  pages     = {542 -- 565},
  year      = {2022},
  abstract  = {Many companies are currently investing in artificial intelligence (AI) because of its potential to increase customer satisfaction or financial performance. However, the success rates in implementing AI systems are low, partly due to technology-centric approaches that neglect work practices. This study draws on Bourdieu's theory of practice to highlight the potential power shift related to AI in customer relationship management, based on the concepts field, capital, and habitus. Two longitudinal case studies were conducted to understand the power shift related to AI implementation. These two AI systems were designed with the objective to support employees. However, subsequently, their implementation changed the balance of power with a significant shift towards more management control, resulting in a devaluation of employees' work practices. The paper discusses implications for theory and practice in terms of the discrepancies and power shifts following the introduction of AI systems to support customer relationship management.},
  language  = {en}
}
@article{KoesterMattHess2020,
  author    = {K{\"o}ster, Antonia and Matt, Christian and Hess, Thomas},
  title     = {Do all roads lead to Rome?},
  series = {Business and Information Systems Engineering},
  volume    = {63},
  journal   = {Business and Information Systems Engineering},
  publisher = {Springer},
  address   = {Wiesbaden},
  issn      = {1867-0202},
  doi       = {10.1007/s12599-020-00660-1},
  pages     = {349 -- 366},
  year      = {2020},
  abstract  = {Content website providers have two main goals: They seek to attract consumers and to keep them on their websites as long as possible. To reach potential consumers, they can utilize several online channels, such as paid search results or advertisements on social media, all of which usually require a substantial marketing budget. However, with rising user numbers of online communication tools, website providers increasingly integrate social sharing buttons on their websites to encourage existing consumers to facilitate referrals to their social networks. While little is known about this social form of guiding consumers to a content website, the study proposes that the way in which consumers reach a website is related to their stickiness to the website and their propensity to refer content to others. By using a unique clickstream data set of a video-on-demand website, the study compares consumers referred by their social network to those consumers arriving at the website via organic search or social media advertisements in terms of stickiness to the website (e.g., visit length, number of page views, video starts) and referral likelihood. The results show that consumers referred through social referrals spend more time on the website, view more pages, and start more videos than consumers who respond to social media advertisements, but less than those coming through organic search. Concerning referral propensity, the results indicate that consumers attracted to a website through social referrals are more likely to refer content to others than those who came through organic search or social media advertisements. The study offers direct insights to managers and recommends an increase in their efforts to promote social referrals on their websites.},
  language  = {en}
}
@misc{KoesterMattHess2020,
  author    = {K{\"o}ster, Antonia and Matt, Christian and Hess, Thomas},
  title     = {Do all roads lead to Rome?},
  series = {Zweitver{\"o}ffentlichungen der Universit{\"a}t Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe},
  journal   = {Zweitver{\"o}ffentlichungen der Universit{\"a}t Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe},
  number    = {4},
  issn      = {1867-5808},
  doi       = {10.25932/publishup-54511},
  url       = {http://nbn-resolving.de/urn:nbn:de:kobv:517-opus4-545117},
  pages     = {20},
  year      = {2020},
  abstract  = {Content website providers have two main goals: They seek to attract consumers and to keep them on their websites as long as possible. To reach potential consumers, they can utilize several online channels, such as paid search results or advertisements on social media, all of which usually require a substantial marketing budget. However, with rising user numbers of online communication tools, website providers increasingly integrate social sharing buttons on their websites to encourage existing consumers to facilitate referrals to their social networks. While little is known about this social form of guiding consumers to a content website, the study proposes that the way in which consumers reach a website is related to their stickiness to the website and their propensity to refer content to others. By using a unique clickstream data set of a video-on-demand website, the study compares consumers referred by their social network to those consumers arriving at the website via organic search or social media advertisements in terms of stickiness to the website (e.g., visit length, number of page views, video starts) and referral likelihood. The results show that consumers referred through social referrals spend more time on the website, view more pages, and start more videos than consumers who respond to social media advertisements, but less than those coming through organic search. Concerning referral propensity, the results indicate that consumers attracted to a website through social referrals are more likely to refer content to others than those who came through organic search or social media advertisements. The study offers direct insights to managers and recommends an increase in their efforts to promote social referrals on their websites.},
  language  = {en}
}
@article{MonodKoesterJoyceetal.2021,
  author    = {Monod, Emmanuel and K{\"o}ster, Antonia and Joyce, Elisabeth and Khalil, Sabine and Korotkova, Nataliia},
  title     = {Digital transformation consulting},
  series = {Academy of management proceedings},
  journal   = {Academy of management proceedings},
  number    = {1},
  publisher = {Academy of Management},
  address   = {Briarcliff Manor},
  issn      = {0065-0668},
  doi       = {10.5465/AMBPP.2021.12737abstract},
  pages     = {1},
  year      = {2021},
  abstract  = {As the focus on digital transformation and its unexplored opportunities is prospering, consulting firms have also turned their attention to it. Despite this increased attention, digital transformation project failure rate remains high, thereby reaffirming the "IT productivity paradox" or "AI productivity paradox. The purpose of this paper is to holistically scrutinize the current approach of digital transformation consulting. A deductive qualitative study draws upon the Human Technology Performance model to elucidate papers on digital transformation published by four major management consulting firms in 2014-2019. Whereas the focus on customer-centricity and some measures of corporate performance is prominent in the consulting approaches, the study results have revealed several "blind spots" that are still either neglected or poorly covered. Three main blind spots are particularly prominent from the analysis. First of all, consulting firms often apply a "one size fits all" approach, thereby neglecting contextual factors, such as age, size, or industry. Secondly, they neglect process level in the return on investment of IT. Thirdly, the suitability of IS development methods remains poorly considered. Hence, the paper argues that, while consulting firms purport to support digital transformation exigences and efforts, they, in fact, adhere to traditional approaches to business consulting.},
  language  = {en}
}