@article{JantzKlenkLarsenetal.2018,
  author    = {Jantz, Bastian and Klenk, Tanja and Larsen, Flemming and Wiggan, Jay},
  title     = {Marketization and Varieties of Accountability Relationships in Employment Services},
  series = {Administration \& society},
  volume    = {50},
  journal   = {Administration \& society},
  number    = {3},
  publisher = {Sage Publ.},
  address   = {Thousand Oaks},
  issn      = {0095-3997},
  doi       = {10.1177/0095399715581622},
  pages     = {321 -- 345},
  year      = {2018},
  abstract  = {In the past decade, European countries have contracted out public employment service functions to activate working-age benefit clients. There has been limited discussion of how contracting out shapes the accountability of employment services or is shaped by alternative democratic, administrative, or network forms of accountability. This article examines employment service accountability in Germany, Denmark, and Great Britain. We find that market accountability instruments are additional instruments, not replacements. The findings highlight the importance of administrative and political instruments in legitimizing marketized service provision and shed light on the processes that lead to the development of a hybrid accountability model.},
  language  = {en}
}
@article{KlenkPieper2013,
  author    = {Klenk, Tanja and Pieper, Jonas},
  title     = {Accountability in a privatized welfare state the case of the german hospital market},
  series = {Administration \& society},
  volume    = {45},
  journal   = {Administration \& society},
  number    = {3},
  publisher = {Sage Publ.},
  address   = {Thousand Oaks},
  issn      = {0095-3997},
  doi       = {10.1177/0095399712451890},
  pages     = {326 -- 356},
  year      = {2013},
  abstract  = {One of the most striking features of recent public sector reform in Europe is privatization. This development raises questions of accountability: By whom and for what are managers of private for-profit organizations delivering public goods held accountable? Analyzing accountability mechanisms through the lens of an institutional organizational approach and on the empirical basis of hospital privatization in Germany, the article contributes to the empirical and theoretical understanding of public accountability of private actors. The analysis suggests that accountability is not declining but rather multiplying. The shifts in the locus and content of accountability cause organizational stress for private hospitals.},
  language  = {en}
}