@inproceedings{AbendrothBenderGronau2024, author = {Abendroth, Adrian and Bender, Benedict and Gronau, Norbert}, title = {The evolution of original ERP customization}, series = {Proceedings of the 26th International Conference on Enterprise Information Systems}, volume = {1}, booktitle = {Proceedings of the 26th International Conference on Enterprise Information Systems}, publisher = {SCITEPRESS - Science and Technology Publications}, address = {Set{\´u}bal}, isbn = {978-989-758-692-7}, issn = {2184-4992}, doi = {10.5220/0012305500003690}, pages = {17 -- 27}, year = {2024}, abstract = {Enterprise Resource Planning (ERP) system customization is often necessary because companies have unique processes that provide their competitive advantage. Despite new technological advances such as cloud computing or model-driven development, technical ERP customization options are either outdated or ambiguously formulated in the scientific literature. Using a systematic literature review (SLR) that analyzes 137 definitions from 26 papers, the result is an analysis and aggregation of technical customization types by providing clearance and aligning with future organizational needs. The results show a shift from ERP code modification in on-premises systems to interface and integration customization in cloud ERP systems, as well as emerging technological opportunities as a way for customers and key users to perform system customization. The study contributes by providing a clear understanding of given customization types and assisting ERP users and vendors in making customization decisions.}, language = {en} } @article{Bender2020, author = {Bender, Benedict}, title = {The impact of integration on application success and customer satisfaction in mobile device platforms}, series = {Business \& information systems engineering : the international journal of Wirtschaftsinformatik}, volume = {62}, journal = {Business \& information systems engineering : the international journal of Wirtschaftsinformatik}, number = {6}, publisher = {Springer Fachmedien Wiesbaden GmbH}, address = {Wiesbaden}, issn = {2363-7005}, doi = {10.1007/s12599-020-00629-0}, pages = {515 -- 533}, year = {2020}, abstract = {Digital software platforms allow third parties to develop applications and thus extend their functionality. Platform owners provide platform boundary resources that allow for application development. For developers, platform integration, understood as the employment of platform resources, helps to realize application functionality effectively. Simultaneously, it requires integration effort and increases dependencies. Developers are interested to know whether integration contributes to success in hypercompetitive platform settings. While aspects of platform participation have been studied, research on a comprehensive notion of integration and related implications are missing. By proposing a platform integration model, this study supports a better understanding of integration. Concerning dynamics related to integration, effects were tested using information from over 82,000 Apple AppStore applications. Regression model analysis reveals that application success and customer satisfaction is positively influenced by platform integration. To achieve superior results, developers should address multiple aspects of integration, such as devices, data, the operating system, the marketplace as well as other applications, and provide updates. Finally, the study highlights the importance for all platform participants and their possibilities to employ integration as a strategic instrument.}, language = {en} } @phdthesis{Bender2021, author = {Bender, Benedict}, title = {Platform Coring on Digital Software Platforms}, series = {Schriften zur Business Analytics und zum Informationsmanagement}, journal = {Schriften zur Business Analytics und zum Informationsmanagement}, publisher = {Springer}, address = {Wiesbaden}, isbn = {978-3-658-34798-7}, doi = {10.1007/978-3-658-34799-4}, school = {Universit{\"a}t Potsdam}, pages = {XVIII, 252}, year = {2021}, abstract = {Digital software platforms such as iOS or Android evolve quickly. Through regular updates, their set of built-in (core) features increases. While innovation allows strengthening platforms amidst competition, it can hurt contributors when introducing core features that are already provided by third-party developers (Platform Coring). This book addresses the underexplored phenomenon of Platform Coring and provides strategical guidance for platform owners and third-party contributors. Platform owners are well-advised to carefully consider the benefits and risks for their platform ecosystem. The book contributes by highlighting avenues to employ Platform Coring for the competitive advantage of the platform and ecosystem simultaneously.}, language = {en} } @book{Bender2023, author = {Bender, Benedict}, title = {Plattformbasierte Gesch{\"a}ftsmodelle}, publisher = {Frankfurter Allgemeine Buch}, address = {Frankfurt am Main}, isbn = {978-3-96251-153-1}, pages = {254}, year = {2023}, abstract = {Die Wettbewerbsposition von Unternehmen zukunftsorientiert ausbauenPlattformen als strategisches Gesch{\"a}ftsmodell k{\"o}nnen die unternehmerische Wettbewerbsf{\"a}higkeit verbessern. Mittels eigener Plattformen koordinieren Unternehmen externe Wertsch{\"o}pfung, setzen strategische Impulse am Markt und reduzieren gleichzeitig die Risiken von Innovationen.Die Stellung am Markt festigen, absichern oder ausbauenDer Autor vermittelt einen Eindruck von den Potenzialen plattformbasierter Gesch{\"a}ftsmodelle, wobei er auf m{\"o}gliche Stolpersteine hinweist. Dieses Buch zeigt anhand von Beispielen erfolgreicher Pioniere, welche unternehmerischen Chancen die Integration externer Partner in die Wertsch{\"o}pfungskette mit sich bringt. Zudem bietet es folgende Inhalte:Praxistauglicher Zugang zu den Grundlagen der Plattform{\"o}konomie durch sorgf{\"a}ltig zusammengestellte ChecklistenHandlungsempfehlungen f{\"u}r kleine und mittelst{\"a}ndische Unternehmen f{\"u}r die Realisierung plattformbasierter Gesch{\"a}ftsmodelleEntscheider werden durch das wissenschaftlich-fundierte Vorgehensmodell von der Konzeption bis zur nachhaltigen Umsetzung begleitetPlattformbasierte Gesch{\"a}ftsmodelle - Neue Ans{\"a}tze zur Erweiterung bestehender Businesskonzepte gew{\"a}hrt einen Blick hinter die Kulissen von Plattformen f{\"u}r Industrie und Handel und hilft, m{\"o}gliche Synergien f{\"u}r Unternehmen und Gesch{\"a}fte zu identifizieren und von den M{\"o}glichkeiten der Plattform{\"o}konomie zu profitieren.}, language = {de} } @article{Bender2018, author = {Bender, Benedict}, title = {Internet of things}, series = {Industrial Internet of Things - Grundlagen. Band 1}, journal = {Industrial Internet of Things - Grundlagen. Band 1}, publisher = {Gito}, address = {Berlin}, isbn = {978-3-95545-247-6}, pages = {1 -- 38}, year = {2018}, language = {de} } @article{Bender2018, author = {Bender, Benedict}, title = {Sensorik im Produktionskontext}, series = {Industrial Internet of Things - Grundlagen. Band 1}, journal = {Industrial Internet of Things - Grundlagen. Band 1}, publisher = {Gito}, address = {Berlin}, isbn = {978-3-95545-247-6}, pages = {123 -- 163}, year = {2018}, language = {de} } @inproceedings{BenderBertheauGronau2021, author = {Bender, Benedict and Bertheau, Clementine and Gronau, Norbert}, title = {Future ERP Systems}, series = {Proceedings of the 23rd International Conference on Enterprise Information Systems (ICEIS 2021)}, booktitle = {Proceedings of the 23rd International Conference on Enterprise Information Systems (ICEIS 2021)}, number = {2}, publisher = {Science and Technology Publications}, address = {Set{\´u}bal}, isbn = {978-989-758-509-8}, issn = {2184-4992}, doi = {10.5220/0010477307760783}, pages = {776 -- 783}, year = {2021}, abstract = {This paper presents a research agenda on the current generation of ERP systems which was developed based on a literature review on current problems of ERP systems. The problems are presented following the ERP life cycle. In the next step, the identified problems are mapped on a reference architecture model of ERP systems that is an extension of the three-tier architecture model that is widely used in practice. The research agenda is structured according to the reference architecture model and addresses the problems identified regarding data, infrastructure, adaptation, processes, and user interface layer.}, language = {en} } @article{BenderBertheauKoerppenetal.2022, author = {Bender, Benedict and Bertheau, Clementine and K{\"o}rppen, Tim and Lauppe, Hannah and Gronau, Norbert}, title = {A proposal for future data organization in enterprise systems}, series = {Information systems and e-business management}, volume = {20}, journal = {Information systems and e-business management}, publisher = {Springer}, address = {Heidelberg}, issn = {1617-9846}, doi = {10.1007/s10257-022-00555-6}, pages = {441 -- 494}, year = {2022}, abstract = {The digital transformation sets new requirements to all classes of enterprise systems in companies. ERP systems in particular, which represent the dominant class of enterprise systems, are struggling to meet the new requirements at all levels of the architecture. Therefore, there is an urgent need to reconsider the overall architecture of the systems and address the root of the related issues. Given that many restrictions ERP pose on their adaptability are related to the standardization of data, the database layer of ERP systems is addressed. Since database serve as the foundation for data storage and retrieval, they limit the flexibility of enterprise systems and the chance to adapt to new requirements accordingly. So far, relational databases are widely used. Using a systematic literature approach, recent requirements for ERP systems were identified. Prominent database approaches were assessed against the 23 requirements identified. The results reveal the strengths and weaknesses of recent database approaches. To this end, the results highlight the demand to combine multiple database approaches to fulfill recent business requirements. From a conceptual point of view, this paper supports the idea of federated databases which are interoperable to fulfill future requirements and support business operation. This research forms the basis for renewal of the current generation of ERP systems and proposes to ERP vendors to use different database concepts in the future.}, language = {en} } @inproceedings{BenderFabianHauptetal.2018, author = {Bender, Benedict and Fabian, Benjamin and Haupt, Johannes and Neumann, Tom}, title = {Track and Treat}, series = {Twenty-Sixth European Conference on Information Systems (ECIS 2018)}, booktitle = {Twenty-Sixth European Conference on Information Systems (ECIS 2018)}, pages = {14}, year = {2018}, abstract = {E-Mail tracking mechanisms gather information on individual recipients' reading behavior. Previous studies show that e-mail newsletters commonly include tracking elements. However, prior work does not examine the degree to which e-mail senders actually employ gathered user information. The paper closes this research gap by means of an experimental study to clarify the use of tracking-based infor- mation. To that end, twelve mail accounts are created, each of which subscribes to a pre-defined set of newsletters from companies based in Germany, the UK, and the USA. Systematically varying e-mail reading patterns across accounts, each account simulates a different type of user with individual read- ing behavior. Assuming senders to track e-mail reading habits, we expect changes in mailer behavior. The analysis confirms the prominence of tracking in that over 92\% of the newsletter e-mails contain tracking images. For 13 out of 44 senders an adjustment of communication policy in response to user reading behavior is observed. Observed effects include sending newsletters at different times, adapting advertised products to match the users' IT environment, increased or decreased mailing frequency, and mobile-specific adjustments. Regarding legal issues, not all companies that adapt the mail-sending behavior state the usage of such mechanisms in their privacy policy.}, language = {en} } @inproceedings{BenderFabianLessmannetal.2016, author = {Bender, Benedict and Fabian, Benjamin and Lessmann, Stefan and Haupt, Johannes}, title = {E-Mail Tracking}, series = {Proceedings of the 37th International Conference on Information Systems (ICIS)}, booktitle = {Proceedings of the 37th International Conference on Information Systems (ICIS)}, pages = {19}, year = {2016}, abstract = {E-mail advertisement, as one instrument in the marketing mix, allows companies to collect fine-grained behavioural data about individual users' e-mail reading habits realised through sophisticated tracking mechanisms. Such tracking can be harmful for user privacy and security. This problem is especially severe since e-mail tracking techniques gather data without user consent. Striving to increase privacy and security in e-mail communication, the paper makes three contributions. First, a large database of newsletter e-mails is developed. This data facilitates investigating the prevalence of e- mail tracking among 300 global enterprises from Germany, the United Kingdom and the United States. Second, countermeasures are developed for automatically identifying and blocking e-mail tracking mechanisms without impeding the user experience. The approach consists of identifying important tracking descriptors and creating a neural network-based detection model. Last, the effectiveness of the proposed approach is established by means of empirical experimentation. The results suggest a classification accuracy of 99.99\%.}, language = {en} } @article{BenderGronau2020, author = {Bender, Benedict and Gronau, Norbert}, title = {Auswahl von ERP-Systemen im Kontext von Individuall{\"o}sungen}, series = {ERP Management}, volume = {16}, journal = {ERP Management}, number = {4}, publisher = {Gito}, address = {Berlin}, issn = {1860-6725}, pages = {37 -- 40}, year = {2020}, abstract = {Die Auswahl von Standardsoftware stellt viele Unternehmen vor Herausforderungen. Gerade im deutschen Mittelstand kommen vermehrt eigenentwickelte Individuall{\"o}sungen zum Einsatz. Ent- sprechende Unternehmen sind daher nicht mit komplexen Soft- wareauswahlprojekten vertraut. Das breite Angebot an ERP-Systemen erschwert die Vergleichbarkeit der L{\"o}sungen und die zielgerichtete Auswahl des idealen Systems zus{\"a}tzlich.}, language = {de} } @inproceedings{BenderGronau2017, author = {Bender, Benedict and Gronau, Norbert}, title = {Coring on Digital Platforms}, series = {Proceedings of the 38th International Conference on Information Systems (ICIS)}, booktitle = {Proceedings of the 38th International Conference on Information Systems (ICIS)}, number = {8}, publisher = {Association for Information Systems (AIS)}, address = {Atlanta}, isbn = {978-0-9966831-5-9}, pages = {5256 -- 5274}, year = {2017}, abstract = {Today's mobile devices are part of powerful business ecosystems, which usually involve digital platforms. To better understand the complex phenomenon of coring and related dynamics, this paper presents a case study comparing iMessage as part of Apple's iOS and WhatsApp. Specifically, it investigates activities regarding platform coring, as the integration of several functionalities provided by third-party applications in the platform core. The paper makes three contributions. First, a systematization of coring activities is developed. Coring modes are differentiated by the amount of coring and application maintenance. Second, the case study revealed that the phenomenon of platform coring is present on digital platforms for mobile devices. Third, the fundamentals of coring are discussed as a first step towards theoretical development. Even though coring constitutes a potential threat for third-party developers regarding their functional differentiation, an idea of what a beneficial partnership incorporating coring activities could look like is developed here.}, language = {en} } @article{BenderGronau2021, author = {Bender, Benedict and Gronau, Norbert}, title = {Coring on digital software platforms}, series = {Schriften zur Business Analytics und zum Informationsmanagement}, journal = {Schriften zur Business Analytics und zum Informationsmanagement}, publisher = {Springer}, address = {Wiesbaden}, isbn = {978-3-658-34798-7}, issn = {2946-0670}, doi = {10.1007/978-3-658-34799-4_4}, pages = {45 -- 77}, year = {2021}, abstract = {Today's mobile devices are part of powerful business ecosystems, which usually involve digital platforms. To better understand the complex phenomenon of coring and related dynamics, this paper presents a case study comparing iMessage as part of Apple's iOS and WhatsApp. Specifically, it investigates activities regarding platform coring, as the integration of several functionalities provided by third-party applications in the platform core. The paper makes three contributions. First, a systematization of coring activities is developed. Coring modes are differentiated by the amount of coring and application maintenance. Second, the case study revealed that the phenomenon of platform coring is present on digital platforms for mobile devices. Third, the fundamentals of coring are discussed as a first step towards theoretical development. Even though coring constitutes a potential threat for third-party developers regarding their functional differentiation, an idea of what a beneficial partnership incorporating coring activities could look like is developed here.}, language = {en} } @inproceedings{BenderGronau2022, author = {Bender, Benedict and Gronau, Norbert}, title = {Introduction to the Minitrack on towards the future of enterprise systems}, series = {Proceedings of the 55th Hawaii International Conference on System Sciences}, booktitle = {Proceedings of the 55th Hawaii International Conference on System Sciences}, editor = {Bui, Tung}, publisher = {Hawaii International Conference on System Sciences}, address = {Honolulu, HI}, isbn = {978-0-9981331-5-7}, doi = {10.24251/HICSS.2022.869}, pages = {7232 -- 7233}, year = {2022}, abstract = {Enterprise systems have long played an important role in businesses of various sizes. With the increasing complexity of today's business relationships, specialized application systems are being used more and more. Moreover, emerging technologies such as artificial intelligence are becoming accessible for enterprise systems. This raises the question of the future role of enterprise systems. This minitrack covers novel ideas that contribute to and shape the future role of enterprise systems with five contributions.}, language = {en} } @misc{BenderGronau2022, author = {Bender, Benedict and Gronau, Norbert}, title = {Introduction to the Minitrack on towards the future of enterprise systems}, series = {Zweitver{\"o}ffentlichungen der Universit{\"a}t Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe}, journal = {Zweitver{\"o}ffentlichungen der Universit{\"a}t Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe}, editor = {Bui, Tung}, isbn = {978-0-9981331-5-7}, issn = {1867-5808}, doi = {10.25932/publishup-60540}, url = {http://nbn-resolving.de/urn:nbn:de:kobv:517-opus4-605406}, pages = {4}, year = {2022}, abstract = {Enterprise systems have long played an important role in businesses of various sizes. With the increasing complexity of today's business relationships, pecialized application systems are being used more and more. Moreover, emerging technologies such as artificial intelligence are becoming accessible for enterprise systems. This raises the question of the future role of enterprise systems. This minitrack covers novel ideas that contribute to and shape the future role of enterprise systems with five contributions.}, language = {en} } @inproceedings{BenderGronauWinter2023, author = {Bender, Benedict and Gronau, Norbert and Winter, Robert}, title = {Minitrack introduction enterprise-level information systems}, series = {Proceedings of the 56th Hawaii International Conference on System Sciences}, booktitle = {Proceedings of the 56th Hawaii International Conference on System Sciences}, editor = {Bui, Tung X.}, publisher = {Hawaii International Conference on System Sciences}, address = {Honolulu, HI}, isbn = {978-0-9981331-6-4}, issn = {2572-6862}, pages = {5809 -- 5810}, year = {2023}, abstract = {While Information Systems (IS) Research on the individual and workgroup level of analysis is omnipresent, research on the enterprise-level IS is less frequent. Even though research on Enterprise Systems and their management is established in academic associations and conference programs, enterprise-level phenomena are underrepresented. This minitrack provides a forum to integrate existing research streams that traditionally needed to be attached to other topics (such as IS management or IS governance). The minitrack received broad attention. The three selected papers address different facets of the future role of enterprise-wide IS including aspects such as carbonization, ecosystem integration, and technology-organization fit.}, language = {en} } @inproceedings{BenderGrum2021, author = {Bender, Benedict and Grum, Marcus}, title = {Gamification and dynamisation of the continous improvement processes}, series = {International Conference on Electrical, Computer and Energy Technologies}, booktitle = {International Conference on Electrical, Computer and Energy Technologies}, publisher = {IEEE}, address = {New York}, doi = {10.1109/ICECET52533.2021.9698530}, pages = {1 -- 7}, year = {2021}, abstract = {The idea of the continuous improvement process (CIP) helps companies to continuously improve their operation and thereby contributes to their competitiveness. Through digi tization, new potentials emerge to solve known CIP issues. This contribution specifically addresses the individual motivation of employees to contribute to the CIP. Typically, related initiatives lack contributions over time. The use of gamification is a promising way to achieve continuous participation by addressing the individual needs of participants. While the use of extrinsic motivation elements is common in practice, the idea of this approach is to specifically address intrinsic motivations which serve as a long-term motivator. This article contributes to a gam-ification concept for the continuous improvement process. The main results include an adapted CIP, a gamification concept, and a market mechanism. Furthermore, the concept is implemented and demonstrated as a prototype in an online platform.}, language = {en} } @inproceedings{BenderGrum2016, author = {Bender, Benedict and Grum, Marcus}, title = {Entwicklung eines Architekturkonzepts zum flexiblen Einsatz von Analytics}, series = {Proceedings INFORMATIK - Jahrestagung der Gesellschaft f{\"u}r Informatik e.V. ; Lecture Notes in Informatics (LNI)}, booktitle = {Proceedings INFORMATIK - Jahrestagung der Gesellschaft f{\"u}r Informatik e.V. ; Lecture Notes in Informatics (LNI)}, number = {P259}, publisher = {Gesellschaft f{\"u}r Informatik e.V.}, address = {Bonn}, pages = {815 -- 824}, year = {2016}, abstract = {Die optimale Dimensionierung von IT-Hardware stellt Entscheider aufgrund der stetigen Weiterentwicklung zunehmend vor Herausforderungen. Dies gilt im Speziellen auch f{\"u}r Analytics-Infrastrukturen, die zunehmend auch neue Software zur Analyse von Daten einsetzen, welche in den Ressourcenanforderungen stark variieren. Damit eine flexible und gleichzeitig effiziente Gestaltung von Analytics-Infrastrukturen erreicht werden kann, wird ein dynamisch arbeitendes Architekturkonzept vorgeschlagen, das Aufgaben auf Basis einer systemspezifischen Entscheidungsmaxime mit Hilfe einer Eskalationsmatrix verteilt und hierf{\"u}r Aufgabencharakteristiken sowie verf{\"u}gbare Hardwareausstattungen entsprechend ihrer Auslastung ber{\"u}cksichtigt.}, language = {de} } @misc{BenderGrumGronauetal.2019, author = {Bender, Benedict and Grum, Marcus and Gronau, Norbert and Alfa, Attahiru and Maharaj, B. T.}, title = {Design of a worldwide simulation system for distributed cyber-physical production networks}, series = {2019 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC)}, journal = {2019 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC)}, publisher = {IEEE}, address = {New York}, isbn = {978-1-7281-3401-7}, issn = {2334-315X}, doi = {10.1109/ICE.2019.8792609}, pages = {7}, year = {2019}, abstract = {Modern production infrastructures of globally operating companies usually consist of multiple distributed production sites. While the organization of individual sites consisting of Industry 4.0 components itself is demanding, new questions regarding the organization and allocation of resources emerge considering the total production network. In an attempt to face the challenge of efficient distribution and processing both within and across sites, we aim to provide a hybrid simulation approach as a first step towards optimization. Using hybrid simulation allows us to include real and simulated concepts and thereby benchmark different approaches with reasonable effort. A simulation concept is conceptualized and demonstrated qualitatively using a global multi-site example.}, language = {en} } @misc{BenderHabibGronau2020, author = {Bender, Benedict and Habib, Natalie and Gronau, Norbert}, title = {Digitale Plattformen}, series = {Zweitver{\"o}ffentlichungen der Universit{\"a}t Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe}, journal = {Zweitver{\"o}ffentlichungen der Universit{\"a}t Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe}, number = {1}, issn = {1867-5808}, doi = {10.25932/publishup-60541}, url = {http://nbn-resolving.de/urn:nbn:de:kobv:517-opus4-605419}, pages = {11}, year = {2020}, abstract = {Obwohl digitale Plattformen vornehmlich von Großunternehmen betrieben werden, bieten sie klein- und mittelst{\"a}ndischen Unternehmen (KMU) Potenziale zur Verbreitung innovativer Technologien und f{\"u}r den Ausbau ihres Gesch{\"a}ftsmodells. F{\"u}r die Umsetzung digitaler Plattformen stehen Unternehmen mehrere Strategien zur Verf{\"u}gung. Der Beitrag vergleicht und bewertet grundlegende Strategien am Beispiel eines Maschinenbauunternehmens. Die Ergebnisse dienen als Grundlage f{\"u}r die Entscheidungsfindung von KMU.}, language = {de} }