@article{FuertesJantzKlenketal.2014,
  author    = {Fuertes, Vanesa and Jantz, Bastian and Klenk, Tanja and McQuaid, Ronald},
  title     = {Between cooperation and competition: The organisation of employment service delivery in the UK and Germany},
  series = {International journal of social welfare},
  volume    = {23},
  journal   = {International journal of social welfare},
  publisher = {Wiley-Blackwell},
  address   = {Hoboken},
  issn      = {1369-6866},
  doi       = {10.1111/ijsw.12100},
  pages     = {S71 -- S86},
  year      = {2014},
  abstract  = {The increased emphasis on labour market activation in many European countries has led to new forms of governance in recent decades. Primarily through qualitative data and document analysis, this article compares the restructuring of labour market service delivery in the UK and Germany. The comparison suggests the emergence of complex governance arrangements that seek to balance public regulation and accountability with the creation of room for market competition. As a result, we can observe in both countries a greater use of markets, but also of rules. While in both countries the relationships between different providers of labour market services can best be described as a mixture of cooperation and competition, differences exist in terms of instruments and the comprehensiveness of coordination initiatives. The findings suggest that the distinctions between governance models may be more important in theory than in practice, although the combinations of theoretical forms vary in different circumstances.},
  language  = {en}
}
@article{JantzKlenkLarsenetal.2018,
  author    = {Jantz, Bastian and Klenk, Tanja and Larsen, Flemming and Wiggan, Jay},
  title     = {Marketization and Varieties of Accountability Relationships in Employment Services},
  series = {Administration \& society},
  volume    = {50},
  journal   = {Administration \& society},
  number    = {3},
  publisher = {Sage Publ.},
  address   = {Thousand Oaks},
  issn      = {0095-3997},
  doi       = {10.1177/0095399715581622},
  pages     = {321 -- 345},
  year      = {2018},
  abstract  = {In the past decade, European countries have contracted out public employment service functions to activate working-age benefit clients. There has been limited discussion of how contracting out shapes the accountability of employment services or is shaped by alternative democratic, administrative, or network forms of accountability. This article examines employment service accountability in Germany, Denmark, and Great Britain. We find that market accountability instruments are additional instruments, not replacements. The findings highlight the importance of administrative and political instruments in legitimizing marketized service provision and shed light on the processes that lead to the development of a hybrid accountability model.},
  language  = {en}
}