@article{MetzBaumgart2003,
  author    = {Metz, Anna-Marie and Baumgart, Ute},
  title     = {Arbeits- und Gesundheitsschutz in Call Centern : die arbeitspsychologische Sicht},
  isbn      = {3-89334-401-2},
  year      = {2003},
  language  = {de}
}
@article{BaumgartDebitzMetzetal.2002,
  author    = {Baumgart, Ute and Debitz, Uwe and Metz, Anna-Marie and Richter, Peter and Schulze, Frank and Timm, Elke and Wieland, Rainer},
  title     = {Call Center auf dem arbeitspsychologischen Pr{\"u}fstand : Teil 2, Arbeitsgestalltung, Belastung, Beanspruchung \& Ressourcen},
  series = {CCall Report},
  volume    = {11},
  journal   = {CCall Report},
  publisher = {Verwaltungs-Berufsgenossenschaft},
  address   = {Hamburg},
  year      = {2002},
  language  = {de}
}
@article{MetzRotheBaumgart2002,
  author    = {Metz, Anna-Marie and Rothe, Heinz-J{\"u}rgen and Baumgart, Ute},
  title     = {Erfassung und Bewertung arbeitsbedingter Psychischer Belastungen und Beanspruchungen in Call Zentren},
  year      = {2002},
  language  = {de}
}
@book{BaumgartBinderCeglareketal.2001,
  author    = {Baumgart, Ute and Binder, Karin and Ceglarek, Petra and Degener, Mirko and Henrich, Ruth and Herboth, J{\"o}rg and H{\"o}hne, Janet and Krieger, Helga and Lohwaßer, Roswitha and Metz, Anna-Marie and Piotrowski, Horst and Rode, J{\"u}rgen and Scheffler, Christiane},
  title     = {Gesundheitsf{\"o}rderung an der Hochschule},
  series = {Schriftenreihe des VDSI},
  volume    = {21},
  journal   = {Schriftenreihe des VDSI},
  publisher = {Schubert},
  address   = {Leipzig},
  isbn      = {3-929526-63-8},
  pages     = {88 S.},
  year      = {2001},
  language  = {de}
}
@article{BaumgartMetzDegener2003,
  author    = {Baumgart, Ute and Metz, Anna-Marie and Degener, Mirko},
  title     = {Psychische Belastungen und Beanspruchungen von Pflegekr{\"a}ften in Brandenburger Krankenh{\"a}usern},
  year      = {2003},
  language  = {de}
}