@phdthesis{Aleff2002,
  author    = {Aleff, Hans-J{\"o}rg},
  title     = {Die Dimension Zeit im Dienstleistungsmarketing},
  publisher = {Deutscher Universit{\"a}tsverlag},
  address   = {Wiesbaden},
  isbn      = {3-8244-7651-7},
  doi       = {10.1007/978-3-322-91448-4},
  pages     = {247 S.},
  year      = {2002},
  language  = {de}
}