@phdthesis{Heuberger2022,
  author    = {Heuberger, Moritz},
  title     = {Coordinating digital government},
  doi       = {10.25932/publishup-56269},
  url       = {http://nbn-resolving.de/urn:nbn:de:kobv:517-opus4-562691},
  school      = {Universit{\"a}t Potsdam},
  pages     = {xiii, 136},
  year      = {2022},
  abstract  = {This thesis is analyzing multiple coordination challenges which arise with the digital transformation of public administration in federal systems, illustrated by four case studies in Germany. I make various observations within a multi-level system and provide an in-depth analysis. Theoretical explanations from both federalism research and neo-institutionalism are utilized to explain the findings of the empirical driven work. The four articles evince a holistic picture of the German case and elucidate its role as a digital government laggard. Their foci range from macro, over meso to micro level of public administration, differentiating between the governance and the tool dimension of digital government. The first article shows how multi-level negotiations lead to expensive but eventually satisfying solutions for the involved actors, creating a subtle balance between centralization and decentralization. The second article identifies legal, technical, and organizational barriers for cross-organizational service provision, highlighting the importance of inter-organizational and inter-disciplinary exchange and both a common language and trust. Institutional change and its effects on the micro level, on citizens and the employees in local one-stop shops, mark the focus of the third article, bridging the gap between reforms and the administrative reality on the local level. The fourth article looks at the citizens' perspective on digital government reforms, their expectations, use and satisfaction. In this vein, this thesis provides a detailed account of the importance of understanding the digital divide and therefore the necessity of reaching out to different recipients of digital government reforms. I draw conclusions from the factors identified as causes for Germany's shortcomings for other federal systems where feasible and derive reform potential therefrom. This allows to gain a new perspective on digital government and its coordination challenges in federal contexts.},
  language  = {en}
}
@book{KuhlmannFranzkeDumasetal.2023,
  author    = {Kuhlmann, Sabine and Franzke, Jochen and Dumas, Beno{\^i}t Paul and Heuberger, Moritz},
  title     = {Regierungs- und Verwaltungshandeln in der Coronakrise},
  publisher = {Universit{\"a}tsverlag Potsdam},
  address   = {Potsdam},
  isbn      = {978-3-86956-553-8},
  doi       = {10.25932/publishup-56646},
  url       = {http://nbn-resolving.de/urn:nbn:de:kobv:517-opus4-566469},
  publisher      = {Universit{\"a}t Potsdam},
  pages     = {145},
  year      = {2023},
  abstract  = {Die Coronapandemie hat die zentrale Rolle von Staat und Verwaltung f{\"u}r die Krisenbew{\"a}ltigung deutlich gemacht sowie ins Zentrum wissenschaftlicher und {\"o}ffentlicher Aufmerksamkeit ger{\"u}ckt. Das intergouvernementale Pandemiemanagement, das Zusammenwirken verschiedener Politik- und Verwaltungsebenen im f{\"o}deralen Staat und die Einbringung wissenschaftlicher Expertise haben sich in der Pandemie als entscheidende institutionelle Stellschrauben erwiesen. Zugleich sind erhebliche Schwachstellen und Engp{\"a}sse zu Tage getreten, die teilweise zu institutioneller {\"U}berforderung, Reibungsverlusten, Koordinationsschw{\"a}chen oder gar Institutionenversagen gef{\"u}hrt haben. Beklagt wurden zudem Maßnahmenpakete und Entscheidungsoutputs, die hinsichtlich ihrer Evidenz- und Wissensbasis teils umstritten waren und in ihrem Zustandekommen hinreichende Legitimation, Zurechenbarkeit, Nachvollziehbarkeit und Transparenz vermissen ließen. Der seit M{\"a}rz 2020 andauernde Krisenzustand hat einen neuartigen, vom bisherigen Normalzustand stark abweichenden Modus des Regierens und des Verwaltungsmanagements in Deutschland geschaffen. In diesem Bereich herrscht weiterhin ein erheblicher politik- und verwaltungswissenschaftlicher Forschungsbedarf, zu dessen Befriedigung diese Studie beitragen soll.},
  language  = {de}
}