@article{BiermannNowakBraunetal.2024, author = {Biermann, Kaija and Nowak, Bianca and Braun, Lea-Marie and Taddicken, Monika and Kr{\"a}mer, Nicole C. and Stieglitz, Stefan}, title = {Does scientific evidence sell?}, series = {Science communication}, volume = {0}, journal = {Science communication}, publisher = {Sage}, address = {Thousand Oaks, Calif.}, issn = {1075-5470}, doi = {10.1177/10755470241249468}, pages = {34}, year = {2024}, abstract = {Examining the dissemination of evidence on social media, we analyzed the discourse around eight visible scientists in the context of COVID-19. Using manual (N = 1,406) and automated coding (N = 42,640) on an account-based tracked Twitter/X dataset capturing scientists' activities and eliciting reactions over six 2-week periods, we found that visible scientists' tweets included more scientific evidence. However, public reactions contained more anecdotal evidence. Findings indicate that evidence can be a message characteristic leading to greater tweet dissemination. Implications for scientists, including explicitly incorporating scientific evidence in their communication and examining evidence in science communication research, are discussed.}, language = {en} } @article{BruenkerMarxMirbabaieetal.2023, author = {Br{\"u}nker, Felix and Marx, Julian and Mirbabaie, Milad and Stieglitz, Stefan}, title = {Proactive digital workplace transformation}, series = {Journal of information technology}, journal = {Journal of information technology}, publisher = {Sage Publishing}, address = {London}, issn = {0268-3962}, doi = {10.1177/02683962231219516}, pages = {19}, year = {2023}, abstract = {Digital transformation fundamentally changes the way individuals conduct work in organisations. In accordance with this statement, prevalent literature understands digital workplace transformation as a second-order effect of implementing new information technology to increase organisational effectiveness or reach other strategic goals. This paper, in contrast, provides empirical evidence from two remote-first organisations that undergo a proactive rather than reactive digital workplace transformation. The analysis of these cases suggests that new ways of working can be the consequence of an identity change that is a precondition for introducing new information technology rather than its outcome. The resulting process model contributes a competing argument to the existing debate in digital transformation literature. Instead of issuing digital workplace transformation as a deliverable of technological progress and strategic goals, this paper supports a notion of digital workplace transformation that serves a desired identity based on work preferences.}, language = {en} } @inproceedings{ClausenBruenkerStieglitz2023, author = {Clausen, S{\"u}nje and Br{\"u}nker, Felix and Stieglitz, Stefan}, title = {Towards responsible augmentation}, series = {ACIS 2023 proceedings}, booktitle = {ACIS 2023 proceedings}, publisher = {Australasian Association for Information Systems}, address = {Wellington}, pages = {9}, year = {2023}, abstract = {Artificial intelligence (AI)-based technologies can increasingly perform knowledge work tasks, such as medical diagnosis. Thereby, it is expected that humans will not be replaced by AI but work closely with AI-based technology ("augmentation"). Augmentation has ethical implications for humans (e.g., impact on autonomy, opportunities to flourish through work), thus, developers and managers of AI-based technology have a responsibility to anticipate and mitigate risks to human workers. However, doing so can be difficult as AI encompasses a wide range of technologies, some of which enable fundamentally new forms of interaction. In this research-in-progress paper, we propose the development of a taxonomy to categorize unique characteristics of AI-based technology that influence the interaction and have ethical implications for human workers. The completed taxonomy will support researchers in forming cumulative knowledge on the ethical implications of augmentation and assist practitioners in the ethical design and management of AI-based technology in knowledge work.}, language = {en} } @techreport{ClausenStieglitzWloka2023, author = {Clausen, S{\"u}nje and Stieglitz, Stefan and Wloka, Michelle}, title = {Between reality \& fantasy}, series = {Communication insights}, volume = {19}, journal = {Communication insights}, publisher = {Academic Society for Management \& Communication}, address = {Leipzig}, issn = {2749-893X}, doi = {10419/280991}, pages = {21}, year = {2023}, abstract = {Synthetische Medien erm{\"o}glichen die zunehmend automatisierte Erstellung virtueller Influencer, von denen bereits einige Millionen Follower in sozialen Medien gewonnen haben. Unter der Leitung von Professor Stefan Stieglitz und S{\"u}nje Clausen (Universit{\"a}t Potsdam) und in Kooperation mit Sanofi hat ein Forschungsprojekt untersucht, wie computergenerierten Charaktere f{\"u}r die Influencer-Kommunikation im Unternehmensumfeld genutzt werden k{\"o}nnen. N{\"a}here Informationen zu den Forschungsergebnissen k{\"o}nnen in der Communication Insights nachgelesen werden: eine kurze Einf{\"u}hrung in die Influencer-Kommunikation, potenziellen Vorteile als auch Herausforderungen von virtuellen Influencern, Tipps f{\"u}r den Prozess der Gestaltung und Nutzung eines virtuellen Influencers.}, language = {en} } @inproceedings{DiazFerreyraShahiTonyetal.2023, author = {Diaz Ferreyra, Nicol{\´a}s Emilio and Shahi, Gautam Kishore and Tony, Catherine and Stieglitz, Stefan and Scandariato, Riccardo}, title = {Regret, delete, (do not) repeat}, series = {Extended abstracts of the 2023 CHI conference on human factors in computing systems}, booktitle = {Extended abstracts of the 2023 CHI conference on human factors in computing systems}, editor = {Schmidt, Albrecht and V{\"a}{\"a}n{\"a}nen, Kaisa and Goyal, Tesh and Kristensson, Per Ola and Peters, Anicia}, publisher = {ACM}, address = {New York, NY}, isbn = {978-1-45039-422-2}, doi = {10.1145/3544549.3585583}, pages = {1 -- 7}, year = {2023}, abstract = {During the outbreak of the COVID-19 pandemic, many people shared their symptoms across Online Social Networks (OSNs) like Twitter, hoping for others' advice or moral support. Prior studies have shown that those who disclose health-related information across OSNs often tend to regret it and delete their publications afterwards. Hence, deleted posts containing sensitive data can be seen as manifestations of online regrets. In this work, we present an analysis of deleted content on Twitter during the outbreak of the COVID-19 pandemic. For this, we collected more than 3.67 million tweets describing COVID-19 symptoms (e.g., fever, cough, and fatigue) posted between January and April 2020. We observed that around 24\% of the tweets containing personal pronouns were deleted either by their authors or by the platform after one year. As a practical application of the resulting dataset, we explored its suitability for the automatic classification of regrettable content on Twitter.}, language = {en} } @article{FischerPresslerMarxBunkeretal.2023, author = {Fischer-Preßler, Diana and Marx, Julian and Bunker, Deborah and Stieglitz, Stefan and Fischbach, Kai}, title = {Social media information governance in multi-level organizations}, series = {Information and management}, volume = {60}, journal = {Information and management}, number = {7}, publisher = {Elsevier Science}, address = {Amsterdam}, issn = {0378-7206}, doi = {10.1016/j.im.2023.103838}, pages = {1 -- 18}, year = {2023}, abstract = {Strategic social media use positively influences organizational goals such as the long-term accrual of social capital, and thus social media information governance has become an increasingly important organizational objective. It is particularly important for humanitarian nongovernmental organizations (HNGOs), whose work relies on accurate and timely information regarding socially altruistic behavior (donations, volunteerism, etc.). Despite the potential of social media for increasing social capital, tensions in governing social media information across an organization's different operational levels (regional, intermediate, and national) pose a difficult challenge. Prominent governance frameworks offer little guidance, as their focus on control and incremental policymaking is largely incompatible with the processes, roles, standards, and metrics needed for managing self-governing social media. This study offers a notion of dynamic and co-evolutionary process management of multi-level organizations as a means of conceptualizing social media information governance for the accrual of organizational social capital. Based on interviews with members of HNGOs, this study reveals tensions that emerge within eight focus areas of accruing social capital in multi-level organizations, explains how dynamic process management can ease those tensions, and proposes corresponding strategy recommendations.}, language = {en} } @article{FrommStieglitzMirbabaie2024, author = {Fromm, Jennifer and Stieglitz, Stefan and Mirbabaie, Milad}, title = {Virtual reality in digital education}, series = {ACM SIGMIS database}, volume = {55}, journal = {ACM SIGMIS database}, number = {2}, publisher = {ACM}, address = {New York, NY}, issn = {0095-0033}, doi = {10.1145/3663682.3663685}, pages = {14 -- 41}, year = {2024}, abstract = {Virtual reality promises high potential as an immersive, hands-on learning tool for training 21st-century skills. However, previous research revealed that the mere use of digital tools in higher education does not automatically translate into learning outcomes. Instead, information systems studies emphasized the importance of effective use behavior to achieve technology usage goals. Applying the affordance network approach, we investigated what constitutes effective usage behavior regarding a virtual reality collaboration system in digital education. Therefore, we conducted 18 interviews with students and observations of six course sessions. The results uncover how affordance actualization contributed to the achievement of learning goals. A comparison with findings of previous studies on other information systems (i.e., electronic medical record systems, big data analytics, fitness wearables) allowed us to highlight system-specific differences in effective use behavior. We also demonstrated a clear distinction between concepts surrounding effective use theory facilitating the application of the affordance network approach in information systems research.}, language = {en} } @article{FuchssStieglitzHillmann2008, author = {Fuchß, Christoph and Stieglitz, Stefan and Hillmann, Oliver}, title = {Ad-hoc messaging network in a mobile environment}, year = {2008}, language = {en} } @article{KaufholdBayerBaeumleretal.2023, author = {Kaufhold, Marc-Andr{\´e} and Bayer, Markus and B{\"a}umler, Julian and Reuter, Christian and Stieglitz, Stefan and Basyurt, Ali Sercan and Mirbabaie, Milad and Fuchss, Christoph and Eyilmez, Kaan}, title = {CYLENCE: strategies and tools for cross-media reporting, detection, and treatment of cyberbullying and hatespeech in law enforcement agencies}, series = {Mensch und Computer 2023: Workshopband MuC 2023}, journal = {Mensch und Computer 2023: Workshopband MuC 2023}, publisher = {Gesellschaft f{\"u}r Informatik e.V. (GI)}, address = {Bonn}, doi = {10.18420/MUC2023-MCI-WS01-211}, pages = {1 -- 8}, year = {2023}, abstract = {Despite the merits of public and social media in private and professional spaces, citizens and professionals are increasingly exposed to cyberabuse, such as cyberbullying and hate speech. Thus, Law Enforcement Agencies (LEA) are deployed in many countries and organisations to enhance the preventive and reactive capabilities against cyberabuse. However, their tasks are getting more complex by the increasing amount and varying quality of information disseminated into public channels. Adopting the perspectives of Crisis Informatics and safety-critical Human-Computer Interaction (HCI) and based on both a narrative literature review and group discussions, this paper first outlines the research agenda of the CYLENCE project, which seeks to design strategies and tools for cross-media reporting, detection, and treatment of cyberbullying and hatespeech in investigative and law enforcement agencies. Second, it identifies and elaborates seven research challenges with regard to the monitoring, analysis and communication of cyberabuse in LEAs, which serve as a starting point for in-depth research within the project.}, language = {en} } @inproceedings{KocurClausenHofeditzetal.2023, author = {Kocur, Alexander and Clausen, S{\"u}nje and Hofeditz, Lennart and Br{\"u}nker, Felix and Fromm, Jennifer and Stieglitz, Stefan}, title = {Fighting false information}, series = {ECIS 2023 research-in-progress papers}, booktitle = {ECIS 2023 research-in-progress papers}, publisher = {AIS Electronic Library (AISeL)}, address = {[Erscheinungsort nicht ermittelbar]}, pages = {12}, year = {2023}, abstract = {The digital transformation poses challenges for public sector organizations (PSOs) such as the dissemination of false information in social media which can cause uncertainty among citizens and decrease trust in the public sector. Some PSOs already successfully deploy conversational agents (CAs) to communicate with citizens and support digital service delivery. In this paper, we used design science research (DSR) to examine how CAs could be designed to assist PSOs in fighting false information online. We conducted a workshop with the municipality of Kristiansand, Norway to define objectives that a CA would have to meet for addressing the identified false information challenges. A prototypical CA was developed and evaluated in two iterations with the municipality and students from Norway. This research-in-progress paper presents findings and next steps of the DSR process. This research contributes to advancing the digital transformation of the public sector in combating false information problems.}, language = {en} }