@article{BruenkerMarxMirbabaieetal.2023, author = {Br{\"u}nker, Felix and Marx, Julian and Mirbabaie, Milad and Stieglitz, Stefan}, title = {Proactive digital workplace transformation}, series = {Journal of information technology}, journal = {Journal of information technology}, publisher = {Sage Publishing}, address = {London}, issn = {0268-3962}, doi = {10.1177/02683962231219516}, pages = {19}, year = {2023}, abstract = {Digital transformation fundamentally changes the way individuals conduct work in organisations. In accordance with this statement, prevalent literature understands digital workplace transformation as a second-order effect of implementing new information technology to increase organisational effectiveness or reach other strategic goals. This paper, in contrast, provides empirical evidence from two remote-first organisations that undergo a proactive rather than reactive digital workplace transformation. The analysis of these cases suggests that new ways of working can be the consequence of an identity change that is a precondition for introducing new information technology rather than its outcome. The resulting process model contributes a competing argument to the existing debate in digital transformation literature. Instead of issuing digital workplace transformation as a deliverable of technological progress and strategic goals, this paper supports a notion of digital workplace transformation that serves a desired identity based on work preferences.}, language = {en} } @article{HofeditzMirbabaieOrtmann2023, author = {Hofeditz, Lennart and Mirbabaie, Milad and Ortmann, Mara}, title = {Ethical challenges for human-agent interaction in virtual collaboration at work}, series = {International journal of human computer interaction}, journal = {International journal of human computer interaction}, publisher = {Taylor \& Francis}, address = {New York, NY}, issn = {1044-7318}, doi = {10.1080/10447318.2023.2279400}, pages = {17}, year = {2023}, abstract = {In virtual collaboration at the workplace, a growing number of teams apply supportive conversational agents (CAs). They take on different work-related tasks for teams and single users such as scheduling meetings or stimulating creativity. Previous research merely focused on these positive aspects of introducing CAs at the workplace, omitting ethical challenges faced by teams using these often artificial intelligence (AI)-enabled technologies. Thus, on the one hand, CAs can present themselves as benevolent teammates, but on the other hand, they can collect user data, reduce worker autonomy, or foster social isolation by their service. In this work, we conducted 15 expert interviews with senior researchers from the fields of ethics, collaboration, and computer science in order to derive ethical guidelines for introducing CAs in virtual team collaboration. We derived 14 guidelines and seven research questions to pave the way for future research on the dark sides of human-agent interaction in organizations.}, language = {en} } @article{KapidzicFreyNeubergeretal.2023, author = {Kapidzic, Sanja and Frey, Felix and Neuberger, Christoph and Stieglitz, Stefan and Mirbabaie, Milad}, title = {Crisis communication on Twitter}, series = {International journal of communication}, volume = {17}, journal = {International journal of communication}, publisher = {The Annenberg Center for Communication}, address = {Los Angeles, Calif.}, issn = {1932-8036}, pages = {735 -- 754}, year = {2023}, abstract = {The study explores differences between three user types in the top tweets about the 2015 "refugee crisis" in Germany and presents the results of a quantitative content analysis. All tweets with the keyword "Fl{\"u}chtlinge" posted for a monthlong period following September 13, 2015, the day Germany decided to implement border controls, were collected (N = 763,752). The top 2,495 tweets according to number of retweets were selected for analysis. Differences between news media, public and private actor tweets in topics, tweet characteristics such as tone and opinion expression, links, and specific sentiments toward refugees were analyzed. We found strong differences between the tweets. Public actor tweets were the main source of positive sentiment toward refugees and the main information source on refugee support. News media tweets mostly reflected traditional journalistic norms of impartiality and objectivity, whereas private actor tweets were more diverse in sentiments toward refugees.}, language = {en} } @article{KaufholdBayerBaeumleretal.2023, author = {Kaufhold, Marc-Andr{\´e} and Bayer, Markus and B{\"a}umler, Julian and Reuter, Christian and Stieglitz, Stefan and Basyurt, Ali Sercan and Mirbabaie, Milad and Fuchss, Christoph and Eyilmez, Kaan}, title = {CYLENCE: strategies and tools for cross-media reporting, detection, and treatment of cyberbullying and hatespeech in law enforcement agencies}, series = {Mensch und Computer 2023: Workshopband MuC 2023}, journal = {Mensch und Computer 2023: Workshopband MuC 2023}, publisher = {Gesellschaft f{\"u}r Informatik e.V. (GI)}, address = {Bonn}, doi = {10.18420/MUC2023-MCI-WS01-211}, pages = {1 -- 8}, year = {2023}, abstract = {Despite the merits of public and social media in private and professional spaces, citizens and professionals are increasingly exposed to cyberabuse, such as cyberbullying and hate speech. Thus, Law Enforcement Agencies (LEA) are deployed in many countries and organisations to enhance the preventive and reactive capabilities against cyberabuse. However, their tasks are getting more complex by the increasing amount and varying quality of information disseminated into public channels. Adopting the perspectives of Crisis Informatics and safety-critical Human-Computer Interaction (HCI) and based on both a narrative literature review and group discussions, this paper first outlines the research agenda of the CYLENCE project, which seeks to design strategies and tools for cross-media reporting, detection, and treatment of cyberbullying and hatespeech in investigative and law enforcement agencies. Second, it identifies and elaborates seven research challenges with regard to the monitoring, analysis and communication of cyberabuse in LEAs, which serve as a starting point for in-depth research within the project.}, language = {en} } @article{MarxStieglitzBruenkeretal.2023, author = {Marx, Julian and Stieglitz, Stefan and Br{\"u}nker, Felix and Mirbabaie, Milad}, title = {Home (office) is where your heart is}, series = {Business \& information systems engineering}, volume = {65}, journal = {Business \& information systems engineering}, number = {3}, publisher = {Springer Gabler}, address = {Wiesbaden}, issn = {2363-7005}, doi = {10.1007/s12599-023-00807-w}, pages = {293 -- 308}, year = {2023}, abstract = {Working conditions of knowledge workers have been subject to rapid change recently. Digital nomadism is no longer a phenomenon that relates only to entrepreneurs, freelancers, and gig workers. Corporate employees, too, have begun to uncouple their work from stationary (home) offices and 9-to-5 schedules. However, pursuing a permanent job in a corporate environment is still subject to fundamentally different values than postulated by the original notion of digital nomadism. Therefore, this paper explores the work identity of what is referred to as 'corporate nomads'. By drawing on identity theory and the results of semi-structured interviews, the paper proposes a conceptualization of the corporate nomad archetype and presents nine salient identity issues of corporate nomads (e.g., holding multiple contradictory identities, the flexibility paradox, or collaboration constraints). By introducing the 'corporate nomad' archetype to the Information Systems literature, this article helps to rethink established conceptions of "home office" and socio-spatial configurations of knowledge work.}, language = {en} } @article{StieglitzMirbabaieDeubeletal.2023, author = {Stieglitz, Stefan and Mirbabaie, Milad and Deubel, Annika and Braun, Lea-Marie and Kissmer, Tobias}, title = {The potential of digital nudging to bridge the gap between environmental attitude and behavior in the usage of smart home applications}, series = {International Journal of Information Management}, volume = {72}, journal = {International Journal of Information Management}, publisher = {Elsevier}, address = {Oxford}, issn = {0268-4012}, doi = {10.1016/j.ijinfomgt.2023.102665}, year = {2023}, abstract = {Despite energy efficiency measures, global energy demand has gradually increased due to global economic growth and changes in consumer behavior. Even if people are aware of the problem and want to change their energy consumption, they have difficulty acting on their attitudes. This is called the attitude-behavior gap. To narrow this gap and reduce energy consumption and CO2 emissions, behavioral interventions beyond technological advances must be considered. A promising intervention is nudging, which uses insights from behavioral economics to gently nudge individuals toward more sustainable choices. In this study, we investigate how modifying digital choice architectures with nudges can be used to influence consumer energy conservation behavior in smart home applications (SHAs). We conducted an online experiment with 391 participants to test the effectiveness of the following three digital nudges in an SHA: self-commitment, reminder, and social norm nudge. While the results of a structural equation model indicated no effect on bridging the gap between attitude and behavior, we found the potential to promote energy conservation with two nudge types. Thus, this paper makes substantial contribution to persuasive and information systems-enabled sustainability for a better world in the form of digital nudges for emerging technologies.}, language = {en} }