@article{CeglarekRothe2003,
  author    = {Ceglarek, Petra and Rothe, Heinz-J{\"u}rgen},
  title     = {Wissensmanagement in Call Centern - personale Aspekte},
  isbn      = {3-89334-374-1},
  year      = {2003},
  language  = {de}
}
@article{MetzCeglarek2003,
  author    = {Metz, Anna-Marie and Ceglarek, Petra},
  title     = {Gesundheitsf{\"o}rderung an und mit der Universit{\"a}t Potsdam},
  year      = {2003},
  language  = {de}
}