@article{Marienfeldt2021,
  author    = {Marienfeldt, Justine},
  title     = {Three paths to e-service availability},
  series = {International journal of public sector management},
  volume    = {34},
  journal   = {International journal of public sector management},
  number    = {7},
  publisher = {Emerald},
  address   = {Bingley},
  issn      = {0951-3558},
  doi       = {10.1108/IJPSM-12-2020-0325},
  pages     = {783 -- 798},
  year      = {2021},
  abstract  = {Purpose This study aims to explore under which institutional and organizational conditions the national e-government reform efforts of EU member states lead to very high availability of e-services. Design/methodology/approach Following e-government literature of information systems and public administration research, this study applies an analytical framework encompassing characteristics of the national politico-administrative system (state structure, government capacity, managerial innovation orientation and civil service system) to understand why a common policy framework does not lead to convergence but great variety in the degree of e-service availability. A comparative case study approach using fuzzy set qualitative comparative analysis (fsQCA) is applied to systematically compare e-service availability in the former 28 EU member states. Findings Three configurations of sufficient conditions are identified: government capacity in conjunction with either bureaucratic human resource practices, centralized state structure or managerial innovation orientation. Three country clusters are derived: effective bureaucrats, effective centralists and effective managers. Originality/value The results demonstrate the importance of administrative effectiveness for the digital transformation. Rather than mimicking best practices, countries are advised to learn from better performing countries that are most similar in terms of institutional and organizational characteristics of the politico-administrative system.},
  language  = {en}
}
@article{KuhlmannBogumil2021,
  author    = {Kuhlmann, Sabine and Bogumil, J{\"o}rg},
  title     = {The Digitalisation of Local Public Services},
  series = {The Future of Local Self-Government : European Trends in Autonomy, Innovations and Central-Local Relations},
  journal   = {The Future of Local Self-Government : European Trends in Autonomy, Innovations and Central-Local Relations},
  publisher = {Springer},
  address   = {Cham},
  isbn      = {978-3-030-56058-4},
  doi       = {10.1007/978-3-030-56059-1_8},
  pages     = {101 -- 113},
  year      = {2021},
  abstract  = {The digital transformation of the local public sector is an important step towards making local service delivery more citizen-centred and user-oriented. The state of digitalisation in public administration in Germany is, however, well behind the far-reaching hopes associated with this modernisation theme. This chapter will explore the question as to what extent digital tools have been introduced in German local governments, more specifically in local one-stop shops (B{\"u}rger{\"a}mter), which hurdles local actors face when coping with the digital transformation, and which tools impact on citizens and local employees as well as have unintended effects and dysfunctionalities so far. A comprehensive and standardised survey amongst mayors and heads of staff councils in German municipalities as well as citizens and employees' surveys and case studies will form the empirical basis of this chapter.},
  language  = {en}
}