@article{LattemannKupkeSchulzetal.2005,
  author    = {Lattemann, Christoph and Kupke, S{\"o}ren and Schulz, Christian and Schr{\"o}ter, D.},
  title     = {Retail Banking der Zukunft zwischen Kunden, Technologien und Renditen : das Customer and Technology Model},
  year      = {2005},
  language  = {de}
}