@incollection{HeubergerSchwab2021,
  author    = {Moritz Heuberger and Christian Schwab},
  title     = {Challenges of digital service provision for local governments from the citizens' view},
  booktitle = {The future of local self-government},
  series    = {comparing citizens' expectations and their experiences of digital service provision},
  editor    = {Tomas Bergstr{\"o}m and Jochen Franzke and Sabine Kuhlmann and Ellen Wayenberg},
  isbn      = {978-3-030-56058-4},
  doi       = {10.1007/978-3-030-56059-1_9},
  year      = {2021},
}