@article{AhmadShoaibPrinetto2015,
  author    = {Nadeem Ahmad and Umar Shoaib and Paolo Prinetto},
  title     = {Usability of Online Assistance From Semiliterate Users' Perspective},
  journal   = {International journal of human computer interaction},
  volume    = {31},
  number    = {1},
  pages     = {55 -- 64},
  doi       = {10.1080/10447318.2014.925772},
  year      = {2015},
}